Company Profile

  • Company name:

    MacPlus

  • Company address:

    909 Columbus Street
    Austin
    TX, 78704

  • Headquarters:

    Austin, TX

  • Website:

  • Number of consultants:

    3

  • Ratings & Reviews:

    5.0 based on 55 reviews

Locations:

  • Austin

Expertise

Solutions

  • Mac
  • Networks

Certifications

  • ACSP 10.6
  • ACSP 10.8.
  • ACTC 10.8.
  • Apple Certified Support Professional 10.11
  • Apple Certified Support Professional 10.12
  • Certified Meraki Network Operator
  • Google Apps Deployment Services Specialist
  • Mac Integration Basics 10.7,

Ratings & Reviews

Write a review

Displaying the most recent reviews for MacPlus

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

Eric

02 August 2017

Written by

From

Austin texas

I have been using MacPlus over ten years and have always been pleased. I would not use anyone else.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Other

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Extremely Responsive!

01 August 2017

Written by

From

Austin, TX

I had previously contracted with a company that failed to keep me updated in a timely manner, and i have been most impressed with the team at MacPlus (both Erick K and Eric S were quick to understand my needs and keep me informed every step of the way. I would give them my highest recommendation and look forward to working with them in the coming year(s).

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Backups, Ongoing IT support, Multi-unit deployment
Customer Size:

Business: 1-9 employees

Industry:

Real Estate

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fantastic Job!

28 March 2016

Written by

From

Austin, TX

Eric Shaheen and the MacPlus team did a fantastic job. Our design department was dealing with slower than average lag time while working from our server and within less than 5 mins they diagnosed our problem and quickly improved our connection speed 10x. I would highly recommend MacPlus.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Will definitely use again

05 March 2015

Written by

From

Austin, TX

From beginning to end, Erik was a pleasure to work with. He offered the most helpful advice, without being concerned with what was most profitable for him. I recommend wholeheartedly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I highly recommend MacPlus.

24 November 2014

Written by

From

Birmingham, AL

Working with MacPlus and Eric Shaheen was a pleasure. Every aspect went smoothly - from quoting the price for what we needed – to full installment. This was very important to us, as we were in one city and the work we needed ordered/installed was in another city. They communicated very well with us.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Industry Specific, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment
Customer Size:

Business: 26-499 employees

Industry:

Hospitality

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant did a great job & answered all of my questions

25 September 2014

Written by

From

Austin,Texas

The consultant was qualified on all aspects of my problems He was efficient and direct . He did not waste any time. He was on time for the appointment He answered all of my questions and made his answers easy to understand. He did more than I thought he could in a short period of time I will call when I have another problem - I will contact him to install all new operating systems when the come out

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Time and Money Well Spent

18 August 2014

Written by

From

Austin, TX

Erik solved our list of problems and answered all of our questions, which was very valuable. Also of tremendous value, he provided advice and suggestions and patiently educated us. I will use MacPlus again and would recommend their service to family and friends.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very Impressed!

09 August 2014

Written by

From

Austin, TX

I was very impressed with the responsiveness of MacPlus from the first interaction I had...to how quickly they responded to follow-up and even got my receipt to me. Erik Cruz was amazing!...and I've had other good Apple consultants before. He was beyond excellent in fielding the many questions and topics I had and even handled my sometimes scattered way of throwing out topics that just came to mind while we were talking. He had an expert and up-to-date response for all my topics and I was very amazed at how much we accomplished in short period of time. I would recommend MacPlus with 100% confidence.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Yes Yes Yes

16 July 2014

Written by

From

Austin, Texas

MacPlus is fast and professional. Erik was on time, evaluated our problems and fixed us up in no time! So good we want them on retainer. Forget the Apple Store Austin, call MacPlus. MANY THANKS!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very Responsive!

27 May 2014

Written by

From

Austin, TX

Called MacPlus this morning with some networking issues and received very good service from initial call to same day tech visit. Very satisfied with quality and value of service, would highly recommend MacPlus!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very responsive and efficient

23 March 2014

Written by

From

Austin, TX

After discussing my back up and storage needs, Erik got the NAS up and running and configured 3 laptops.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

responsive and competent service

10 December 2013

Written by

From

Austin

We have depended on MacPlus for a couple years and it is a real comfort knowing we can contact them with a service request that will be responded to quickly and resolved competently and professionally. Highly recommend.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

efficient, organized and fixed everything

21 November 2013

Written by

erik was great - very efficient and helped us get things organized. we will definitely be using mac plus again.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Stepped in at last minute to help us move offices; did a GREAT job!

30 September 2013

Written by

From

Austin, Texas

Eric Shaheen stepped in to cover our move when our regular IT person could not make it. He is very knowledgeable; everything went very smoothly, with no hitches. He helped move and reconfigure all the hardware and peripherals for 10 offices and confirmed our network was up and running at the new place. I was very impressed with his attitude and professionalism. I highly recommend MacPlus.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Saved me! Eric is an outstanding consultant!

16 September 2013

Written by

From

Austin, Texas

Eric listened to my problem, proceeded to troubleshoot, fixed the problem, tested it with me before he left, and he had a fun personality. He saved my business because I could not get all my calendars to sync and I was missing appointments! Thanks, Eric!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
iPhone/iPad/iPod Touch
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service

20 August 2013

Written by

From

Austin, TX

Eric and his team provided exactly what we needed in a timely manner. We will continue to work with MacPlus in the future.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Unbelievable!

24 July 2013

Written by

From

Austin

Just great response time and service. Very accommodating to schedule and time. So far couldn't imagine better service. Will be using for ongoing IT support and home network development from MacPlus so further experience will likely reveal similar result I suspect

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The consultant did exactly what was needed.

17 April 2013

Written by

From

Austin Texas

My problem was the MacBook couldn't find the network. I was 1-1/2 hours on the phone with Apple Help and also went to the retail store for help. The consultant discovered the problem in the IP address, bizarre but true. Fixed it. And helped w/iPad and iPhone as well.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant did a fantastic job!

13 March 2013

Written by

From

New York, NY

I was very pleased with the service I received from Eric Shaheen and his team at MacPlus. They were extremely responsive, knowledgeable and courteous. On the day of our event, he and his colleague stayed at the event space all day to make sure everything worked properly and that we had no issues with the outdoor WiFi. They were an integral part of the success of our event. Thank you!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
outdoor wifi upgrade
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Responsible, responsive and cordial

14 February 2013

Written by

From

Austin, Tx

I had a very good experience with this vendor who was capable, responsive and on time. Thank you

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Extremely knowledgeable and efficient with a mixed Mac/PC environment

08 January 2013

Written by

From

Austin, TX

Eric did a great job building our server and VPN access and rebuilding our Mac mini. These guys absolutely know what they are doing! They are very fast and often give same day (even same hour) service. They were also able to work with our budget which was very limited. Overall I highly recommend them. 5 stars!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
4 5
Expertise
5 5

Great job.

08 January 2013

Written by

From

Austin, TX

This was our second time to use a MacPlus consultant. As with the first visit, he was prompt and dove right in to the work required. His explanations of problems and solutions were understandable and he gave us a number of valuable tips. We appreciated his professionalism and are relieved to have found a consultant group we can have confidence in.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Work

10 September 2012

Written by

From

Austin, Tx

I was having difficulties getting the bridge connection from my Airport Express router to work with a Linksys router. After numerous contacts with other tech support people who said it could not be done, I contacted Eric. He knew exactly what I was trying to do and said it would work. He was able to identify the problem and it has been working perfectly since. Very reasonable price, set appointments and arrived on time and was professional is every way. Very good choice and definitely would use again. CB

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Outstanding work

31 August 2012

Written by

From

Austin, Tx

I had not been able to get onto the internet since purchasing an Airport Express. AFter many months of dealing with Apple Care and trying numerous options nothing had worked and I resorted to calling someone to come out and work on the problem at my home. They were excellent and finally found out the reason that I could not get one which Apple Care was not able to do. They resolved the problem. They were professional, courteous and reliable. Great Guys.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
1 5
Value of Service
1 5
Expertise
1 5

Great Service

19 July 2012

Written by

From

Austin Texas

We were having trouble with our AirPorts and TimeCapsule after a storm came through. After spending hours and hours on the phone with Apple and a remotely located IT person, Eric breezed in and had everything back in order under an hour. We will be keeping their number handy.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

He was very patient and responsive and solved our problems

22 June 2012

Written by

From

austin,tx.

Overall a satisfying experience,I would use them again

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent skills, outstanding communication.

31 May 2012

Written by

From

Austin, TX

Eric rocks as an Apple consultant! He is extremely knowledgeable, untangled some troublesome problems for us with perfect insight. Personally, he is efficient but patient, a good communicator even with senior citizens. We will definitely call him again.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fast, Efficient and Available

26 April 2012

Written by

From

Dallas, TX

I've worked with Eric for about 4 years. He is honest, efficient and quick. I used him for server farm setup, remote access management, ftp server setup and wireless network management. He's a pro!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Knowledgeable, effective and efficient

23 April 2012

Written by

From

Austin, Texas

I met the team from MacPlus through an existing client of theirs. We were in a pinch for VPN server access, to accommodate a rapidly growing employee base, and resolve some nagging server back-up issues as well as implementation of an economical (and much needed) server recovery plan. Within a few days from my initial call, our employees were accessing our server from home, and I could breathe a sigh of relief about my server back-ups coming back online. All of our issues were resolved without any downtime for our active office.I will use MacPlus as our primary consultant for all of our office IT needs going forward, and can wholeheartedly recommend using their services. Thank you MacPlus, great job!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
vpn, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

Eric and MacPlus did a fantastic job

04 March 2012

Written by

From

Austin, TX

Eric did a fantastic job getting our new law firm set up on a Mac network. We previously used PCs, and he made the transition as seamless as possible. Eric was always on time and answered our questions promptly. He also worked with us on some special needs that we had and came up with good, practical solutions. I would highly recommend Eric and MacPlus.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Eric does a great job, and I will definitely call on him again.

07 February 2012

Written by

From

Austin, TX

I have 3 Mac computers and several related Mac products that I needed help with. Eric is very responsive, and he quickly understood what I was trying to accomplish. He helped me solve the problems quickly, and I will definitely call him in the future when I have other Mac questions or issues.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, networks
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Eric is a pro!

06 February 2012

Written by

From

Austin, TX

Eric was extremely helpful in helping me integrate my house network with my business. He also set up an external hard drive and helped us compile our muisic and calendars. He is always on time and very knowledgeable!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Mac Plus was awesome!

02 February 2012

Written by

From

Dallas, Texas

Mac Plus was my second consultant hired for a pc to mac conversion. Eric was prompt and communicative. Theyprovided the conversion with less hardware (less to have issues with) and it works like a charm. He also did all this remote which saves me time from having to wait around on IT. I would highly recommend them. J

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Eric did a great job setting my Apple system up at home and at my office.

02 February 2012

Written by

From

Austin, Texas

Eric helped me at my office digitizing my release forms for dental services using an Ipad. He also set up my Apple TV at home. Love Apple TV!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Multi-unit deployment, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Prompt, professional and really knows the whole family of Apple products. Have used them fa�ence 2007.

02 February 2012

Written by

From

Round Rock TX

Eric came out to my house to get all 7 Apple products we have synced up and working seamlessly together. Did it all in les than one hour.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Migrate from PC to Apple
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent Consultant - Great Service

13 January 2012

Written by

From

Austin Texas

Eric has been the best resource we found for help with our Apple network. He was instrumental in the planning and implementation of our new network. He continues to support it as well.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This guy is awesome!

07 October 2011

Written by

From

Austin, TX

I was absolutely impressed with his professionalism and expertise. He was fast, knowledgeable and far exceeded my expectations. I highly recommend him (and already have!).

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Outstanding service and responsiveness to client needs

22 July 2011

Written by

From

Texas

We have relied upon MacPlus for over 5-years for all hardware, software, and connectivity issues. Order, delivery, and installation of new technology has been accomplished in a timely and efficient manner, with no 'call backs' to resolve problems. Training, assistance with answering technical questions, and on-site help to correct in-office equipment failures have been handled efficiently, in a professional manner, and with minimal impact on our productivity. We HAVE recommended MacPlus to others and will continue to do so. It is refreshing in today's marketplace to find a provider that is truly committed to service and treats their clients like customers instead of an inconvenience.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Server storage, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, web site development/training, Multi-unit deployment, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Gracious Solutions

11 July 2011

Written by

From

Austin, TX

Since I consider myself computer literate (and a guy), I'm always hesitant to admit defeat and call Eric for help. But he's always very humble about his prompt solution and then takes the time to explain the whole thing - which I like. I get a solution and a lesson with each visit.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5
Value of Service
5 5
Expertise
5

Eric is the best!

30 June 2011

Written by

From

Austin, Texas

Eric of MacPlus has been an invaluable resource for my small business for many years now. He is not only technologically current and technically proficient but an amazingly good communicator...an unusual suite of proficiencies. I highly recommend MacPlus and Eric both on a business and personal level.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I highly recommend Eric and Mac Plus

29 June 2011

Written by

Eric's great at his job and a fabulous Mac resource. Highly recommended!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellant source for a home user!

28 June 2011

Written by

From

Austin, TX

Eric is a complete professional to have and work with in the home setting. His knowledge is second to none with Macs and was very fast in responding to a home call. Very highly recommended to anyone who owns a Mac!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Database, Point of Sale
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I never have to worry...

27 June 2011

Written by

From

Austin, TX

Eric is extremely knowledgable and efficient. He doesn't waste a second of time. I've been using MacPlus for over 5 years now for both home and office. His rates are reasonable given the speed of work and he has after hour services available as well. I have yet to encounter an issue that Eric couldn't handle with ease. I recommend MacPlus to everyone I know in need of Mac support.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

EShaheen is the one!

24 June 2011

Written by

From

Austin, TX

Eric set my office network up 3 years ago. The office was new construction and had several cabling/systems dilemmas that needed to be solved. Not only was Eric able to set up the office network but he was willing to communicate to the other members of my IT support team to completely integrate each area as efficiently as possible. He has always been quick with communication and is easily reachable on email, phone, or IM. Eric doesn't waste time on site and will even teach me how to do anything I ask him about. He always gets to the point and doesn't leave you hanging as to what the options are to solve each problem. I always refer him to colleagues and friends. Very professional and knowledgeable!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Beyond excellent

23 June 2011

Written by

From

Austin, Tx

Eric has always responded immediately to my request and is the most Dependable and fast workers I've ever had come to help. I wouldn't hesitate to Recommend.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Photo/Video, Point of Sale, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Consultant! Strongly recommend him.

23 June 2011

Written by

From

Austin, TX

Eric is a great consultant. He evaluates problems efficiently and effectively. I have used him on several occasions for a variety of computer problems related to my desktops and my laptop. He has always done a great job. I strongly recommend him.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Eric is very responsive and always dependable

23 June 2011

Written by

From

Austin

have upgraded, sync with business pc, wi-fi, install twice, etc.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, networks, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Multi-unit deployment, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Eric has done an excellent Job!!

23 June 2011

Written by

From

austin texas

Eric handles the computer needs for our businesses and households. He has performed this job for over three to four years. In this time, we have found Eric to be a professional. He is on time, prepared, finishes what he starts and has proven capable of managing multiple computers and the personality that come with each user. Eric is the BEST

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Server storage, Database, Photo/Video, Point of Sale, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Multi-unit deployment, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Eric Shaheen is our Mac genius!

22 June 2011

Written by

From

Austin

Eric Shaheen with MacPlus is simply the best. He's extremely knowledgeable and very reliable. He is able to make suggestions to meet the needs of each job- very personalized for his clients. He thinks outside the box and is our Mac Genius! I would highly recommend Eric to anyone- and have ;-)

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Got our systems up and running right the first time.

22 June 2011

Written by

From

Austin, TX

Eric was able to get our XSan and server solutions back up and working after a previous much more expensive company did a number on them and they never fully worked. They were fast did what they said they were going to do and it was cost effective

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, san implementation, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Knowledgeable, reliable, and prompt

23 June 2011

Written by

From

Pennsylvania

Even after we moved to PA, Eric has continued to be the expert on our MACs. He will respond by phone or e-mail whether it be a service issue or simply advice on products. If you have access to internet, land-lines, wireless, or a local Post Office, we'd recommend his service (which implies if you are in Texas DO NOT hesitate to contact him).

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very professional consultant.

23 June 2011

Written by

From

Austin, TX

Eric has done a good job for my small business and family, including purchasing computers, integrating data bases, setting up new systems, upgrades, and iphone assistance.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Gotta Mac problem? Gotta call MacPlus!

23 June 2011

Written by

From

Austin, TX

Eric has been my Mac tech for most of the 21st century, helping me through both routine and a few tight scrapes with my home and office Macs. He's responsive, reasonably priced, and best of all, knows Macs backward and forward. I wouldn't call anybody else for Mac help.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Eric does a superb job. He always responds quickly to calls for help. His prices are fair.

23 June 2011

Written by

From

Austin

Great job! Eric is responsive and charges fair prices. He has never failed to resolve the issue that prompted our call.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Top Notch

22 June 2011

Written by

From

Austin, TX

I can't say enough great things about Eric. He really knows his stuff and is always up on the latest technology and information. He is extremely professional and very nice. You can't go wrong with MacPlus!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5