Company Profile

  • Company name:

    MacSOS

  • Company address:

    2901 NE Blakeley St. No 435
    Seattle
    WA, 98105

  • Headquarters:

    Seattle, WA

  • Website:

  • Number of consultants:

    1

  • Ratings & Reviews:

    5.0 based on 20 reviews

  • Company description:

    MacSOS—Your Personal Mac Lifesaver. Rescuing Mac Users from drowning in a sea of technology.

Locations:

  • Seattle

Expertise

Solutions

  • Mac
  • Networks

Certifications

  • ACSP 10.6
  • Apple Certified Associate - Mac Integration Basics 10.12
  • Apple Certified Support Professional 10.10
  • Apple Certified Support Professional 10.12
  • CWNP Certified Wireless Technician

Ratings & Reviews

Write a review

Displaying the most recent reviews for MacSOS

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

Amazing...such a positive in my life!

19 October 2018

Written by

From

Magnolia, Seattle, WA

I know some...Steve knows everything! He solves all my computer problems and makes my life easier. Every time he comes to my house, I say "you made my day." Not only does he fix problems, but he explains everything so I understand it completely. Sooo glad my friend recommended him to me, and now I recommend him to everyone with a MAC.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great results

09 May 2018

Written by

From

Seattle, WA

Steve is the rare combination in the computer industry - he understands how to fix the machines to make them hum and he knows how to talk to people! What an amazing relief. Rather than a snarky know-it-all from BigBox TechSupport with Steve you get a genuine caring human being. I honestly cannot say enough good things about Steve and his work. I run a small law firm and I depend upon the computers to make things go. To make sure this happens, I call in Steve whenever I have questions or issues.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Legal

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great job! SOS is terrific---I use them all the time for my Apple products!

01 July 2017

Written by

From

mercer Island WA

SOS is very reliable and answers calls and emails in a timely manner. Steve recognizes the problem and gives me great advice about how to avoid the problem again. His expertise is very valuable and I'm glad to know that he's there to help

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Purchase Recommendations, Ongoing IT support
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Should have consulted him a long time ago

11 June 2016

Written by

From

Seattle, WA

Got a lot of important computer tasks done that I had been putting off a long time. I had a sluggish, disorganized hard drive and just buying a new computer did not fix the problem due to my inability to transfer function from an older mac. Going to the Apple store or calling the Apple help line were unproductive. Steve helped me increase efficiency and divide work/ home functions on the macs and back up data/ icloud (and my iphone) very painlessly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Integration with current IT, Troubleshooting
Customer Size:

Home User

Industry:

Medical

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Quick to respond to problems

28 March 2017

Written by

From

Seattle

Steve did a great job for me and got my computers all sorted. There was no way I could get all the devices and my paralegal's all figured out. Thank goodness I was able to call him and get all the machines working seamlessly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Business: 1-9 employees

Industry:

Legal

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Have known and trusted MacS.O.S. for over 20 years.

10 March 2017

Written by

From

Seattle, WA

He is quickly responsive by phone or email. He is professional, discrete, helpful, and pleasant to deal with. We highly recommend him to all our friends.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Home User

Industry:

Other

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I cannot thank Steve enough for his computer help and expertise.

10 March 2016

Written by

From

Seattle, WA

Steve has been my go to computer person for over 4 years. He responds very quickly when I call for help and has taught me a great deal about my computer. He has helped me over many computer hurdles including a recent hacking that was very unfortunate. He came immediately and restored order to the mess i was in after being taken in by the clever hacker. I highly recommend his expertise, especially for a novice computer person.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Sensational!

12 December 2015

Written by

From

Seattle

Call Steve Sorbo immediately if you're having issues with your Apple product. He will fix it. Run do not walk!!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Steve is an excellent consultant, clear and very proficient

15 July 2015

Written by

From

Seattle WA

Steve has been my Mac consultant for years and I never hesitate to use his services. he is clear about what he suggests, very technically proficient and personable. His costs are very reasonable and his availability is much appreciated. he has been available in person and on the phone, very helpful always. I recommend him highly to you.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Medical

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Steve is the best.

03 June 2015

Written by

From

Yakima, WA

Steve Sorbo has always helped me out of a jam. He is a great successor to Apple Care when Apple Care expires. And he is more than fair when it is payment time.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ideal Resource

11 February 2015

Written by

From

Seattle

My wife and I have very different computer skills and required very different kinds of assistance. MacS.O.S. did an excellent job of solving immediate problems, teaching us to use our Macs more effectively and providing a roadmap to improve our knowledge. MacS.O.S. delivered a high level of service in a professional manner. We highly recommend the company.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

MacSOS Guy is great!

20 October 2014

Written by

From

Seattle WA

Timely and friendly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Business: 10-25 employees

Industry:

Manufacturing

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Always solves our problems

19 August 2014

Written by

From

Seattle

We have used this consultant for several years and recommended him to others. He has helped us in many ways with our laptops, backups, desktops, etc. He always finds a solution - even if it takes awhile. He makes sure the problem gets solved. He is always quick to respond, and tries to set up a convenient appointment with you. He is also a very nice person, and easy to work with. I would highly recommend him to anyone.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Outstanding work quality and knowledge

30 April 2014

Written by

From

Kirkland, WA

Steve was on time and oh so knowledgeable about Mac and getting my WiFi connected properly. He also got me connected to the ICloud and synced my phone with excellent information on the why and how. Highly recommend Steve Sorbo for any Mac help.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I highly recommend this consultant for all Apple problems.

18 March 2014

Written by

From

Seattle

I found Steve Sorbo of MacS.O.S. to be an excellent resource for so many of my desktop and iPhone problems. In addition to helping me with my specific questions, he brought up many issues that I didn't know I needed to know. He quickly streamlined things on my computer to make it work better, the mechanics of which I did not need to understand. He then spent considerable time patiently explaining details of itunes and how to better organize my desktop and emaiI. (He also recommended a new email system, which works better than my previous one). Spending time with him one-on-one in my home was much more worthwhile than going to the Apple web site to try to answer my questions. Money well spent for me.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

MacS.O.S. gets the job done right!

03 March 2014

Written by

From

Seattle

MacS.O.S. has been my Mac lifesaver for many, many years. He is the one person I text, email, and/or call whenever I have a question or problem I can't figure out on my own. He has helped me move from a G3 Tower through several laptops, upgrade from old Palm Treo to iPhone, and set up a couple of different back-up systems. He even set up a remote camera that scans Puget Sound! If he doesn't know the answer to a question or problem, he researches it and susses it out until he does. He is flexible at scheduling house/office calls, arrives right on time, is intelligent and courteous, and doesn't talk in "geek-speak" or down to his clients. He is also great at education, e.g., when there are new operating systems or applications that I don't understand, he explains them in a clear way that is easy to grasp. As someone who is not particularly technologically proficient, spending an hour (or two) with MacS.O.S. has saved me much heartache and many gray hairs over the years.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Always finds the answer to the problem

12 February 2014

Written by

From

Seattle, WA

We have a full Apple system both for my company and our personal system. Not only has MACSOS provided a successful installation of the systems, even when we relocated, MACSOS has been there to take on subsequent problems and provide quick, cost-effective solutions. I communicate with our systems from remote locations around the world and have always been successful in finding the answers I need, and able to 'talk' with my people and family. I have and will continue to recommend MACSOS to anyone who needs help with an Apple system or product.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, repairs, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

His service & responsiveness are superb. Recommend him highly.

25 January 2014

Written by

From

Seattle, WA

The only consultant we now use to address any issues beyond what can be dealt with at the Genius Bar. He knows his business and can translate our needs into what needs to be done and our sessions our great learning sessions for us. Always responsive and willing to listen to our needs, the best consultant for us and best of all he makes house calls.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

MacSOS is efficient, skilled, and reliably on target for my tech needs.

05 December 2013

Written by

From

Seattle, wa

I have consulted with Steve for advise on purchase of new hardware, set-up of new hardware and continued home support of all of my Apple products. He is quick, smart and creative. I am in awe that I always get more than I ask for -- he loves what he does and his dedication and enthusiasm is a great bonus. I recently went to the retail store Genius Bar for a time capsule backup issue - returning three times in 2 days and still unresolved. I remembered to call Steve, he made a house call and I was up and running in less than an hour (plus good tips all the way through the process). I don't know what I was thinking! Steve has been my tech guy for several years and for several mac books, iPad and phone versions. He is more important in my life than my doctor!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, time capsule and backup, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent work on a complicated home technology migration

30 November 2013

Written by

From

Seattle

Steve had to move all of our Windows machine information and make it work in our now all Apple household. It was complicated by our having malware on one of our machines and having many GB of data. Also our AV system was integrally linked to our old computers. He was very responsive to our requirements and even came in on Saturday to finish our data migration.

Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5