Company Profile

  • Company name:

    Sound Support & Solutions LLC

  • Company address:

    918 NW 52nd St
    Seattle
    WA, 98107

  • Headquarters:

    Seattle, WA

  • Website:

  • Number of consultants:

    1

  • Ratings & Reviews:

    5.0 based on 43 reviews

Locations:

  • Seattle

Expertise

Solutions

  • Mac

Certifications

  • ACSP 10.6
  • ACSP 10.7.
  • ACSP 10.8.
  • ACTC 10.4,
  • Apple Certified Support Professional 10.11
  • Apple Certified Support Professional 10.9.

Ratings & Reviews

Write a review

Displaying the most recent reviews for Sound Support & Solutions LLC

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

Highly, highly recommend Sound Support

16 June 2016

Written by

From

Seattle, WA

For several years we have been using Sound Support to keep two older Macbook Pro's alive until such time as we are ready to replace them. Tim has helped us network those with a PC, iPads, phones, using Microsoft 365, various networking situations and all sorts of troubleshooting. We initially found Tim when we had Mac networking issues that no one else could solve, and an old apple server. Tim helped migrate us off the server and into the cloud, move offices twice and everything is working smoothly. He is an amazing problem solver and trouble-shooter. His process is transparent, so you always know what the risk/benefit equation is with any proposed fix. He is smart, communicative, professional, cost-effective and trustworthy. I cannot recommend him highly enough.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Industry Specific, Database, General Office, iPhone/iPad/iPod Touch
Services performed:
Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Real Estate

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim Hannon provides outstanding Mac support.

01 October 2015

Written by

From

Seattle, WA

We have been Sound Support customers for several years, and the level of service we receive from Tim Hannon is nothing short of outstanding. His knowledge of the issues that can affect the performance of our computing environment is always spot-on, and his ability to diagnose and fix these issues quickly has saved us countless hours of research, trial-and-error, and frustration. Pleased with the service we get from Sound Support, we introduced Tim Hannon to my in-laws who live in Texas, and now he is their primary support technician. It doesn't matter if you live in the Puget Sound area, or thousands of miles away, Tim Hannon at Sound Support should be your Mac guy.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, Photo/Video
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Education

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Delighted with service and competance

17 April 2015

Written by

From

Seattle, WA

For more than a year, Tim Hannon at Sound Support and Solutions has been providing technical support to our office on 5-6 people, with 6 Mac laptops, plus a full compliment of iPhones, monitors, printers, iPads, and other technical devices. Tim is always calm, prompt, knowledgeable, thorough, and logical in his approach to issues and his explanations of his solutions. I have tried several tech support solutions in the six years that I have been in business, and Tim is by far the most responsive, dependable, and cost effective. I recommend him without reservation.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Integration with current IT, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Highly informative and knowledgable.

06 April 2015

Written by

From

Seattle, WA

Tim was clear, concise and supportive his input and feedback saved me countless problems.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Ongoing IT support
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Highest recommendation

17 February 2015

Written by

From

Seattle

Tim's friendly, authentic, low-key style is a perfect persona for a techie who often has to talk a frantic Mac user off a ledge. And his deep and broad knowledge of all things Apple enhances the trust factor further. Tim is also superbly organized; if he doesn't respond immediately (when it's not an emergency), you can rest assured it's because he's doing his research and you'll get a clear, thorough response in due time. I trust Tim completely; so glad to have him on my "team."

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 3 months

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

I can recommend Tim without reservation.

02 February 2015

Written by

From

Seattle

Tim has provided excellent service for our organization. When we have had problems he has responded rapidly so that our ongoing work was not impacted. He is extremely knowledgable about the Apple operating system and has exhibited excellent troubleshooting skills. He has also provided a very orderly series of options for addressing problems and recommending a course of action. His throughness and followthrough have also been exemplary. I can recommend Tim without reservation.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support
Customer Size:

Business: >1,000 employees

Industry:

Medical

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Outstanding in every way

01 August 2014

Written by

From

Edmonds WA

Tim is very skilled, thorough, patient, and exceptional at understanding the help you are looking for (important for those of us who do not speak "computer") and then explaining and helping to evaluate options. He was referred with high marks from a colleague and I will do the same whenever I am asked!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Integration with current IT, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I highly recommend Tim.

07 July 2014

Written by

From

Seattle

So far I have had two sessions with Tim, and another is on the calendar. Given today's constant upgrades and lack of quick instructions on how to use the new features, keep up with syncing of multiple Macs, etc; I have found it necessary to get his advice and assistance in keeping me up to date. He is an excellent instructor.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

GREAT JOB

18 April 2014

Written by

From

seattle wa

I had a difficult, tricky, confidential personal situation that required tact and finesse in addition to computer expertise. I was very nervous and unhappy with no clue as to how to solve. He helped me enormously and was extremely professional, understanding, courteous, personable. He inspired trust and confidence. He went beyond what I would normally expect to help me. I would highly recommend him and definitely use him again if the occasion ever comes up.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Highly Recommended!

26 March 2014

Written by

From

Bellevue, WA

I have been working with Tim in our business office for the past several months and the entire office is incredibly happy and thrilled with his services. He was highly recommended from another colleague and I have been very impressed with his professionalism, service, attention to detail, responsiveness, and ability to resolve problems and/or provide suggestions. Tim has the amazing ability to translate technical information into words those of us not as knowledgeable can understand. He is also a master at teaching and explaining what he is doing while he is fixing a problem. Our business office has used other providers in the past and Tim has clearly provided a far superior product. I highly recommend Tim!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim offers thorough and easy-to-understand solutions to computer issues

03 December 2013

Written by

From

Seattle, WA

We have been working with Tim for the past 6+ years. He has been invaluable in helping with our home and business computer and networking set-ups and problem solving. He is amazingly competent, with a great understanding of everything Apple (and to the degree we've had to use PCs, he appears to know those systems too!). Somehow, Tim has the ability to clearly, and patiently, explain to the non-tech savvy user just what the problem is and how to fix it now, or prevent it in the future. As new hardware and software updates seem to regularly create frustrating situations which complicate our increasingly computer-dependent lives, having someone to call with Tim's knowledge of computers and iOS devices (phones, tablets), and the connections between them, allows for a quick resolution of these problems and makes understanding and using these devices simple and pleasurable. Though he is wonderful to work with, he does have one flaw that can be occasionally problematic . . . . . so many other people like him as much as we do, that he isn't always immediately available! We wish this were not the case, but the wait is always worthwhile and we look forward to a long working relationship with Tim and Sound Support.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

A great technician and a great teacher.

08 October 2013

Written by

From

Bellevue, WA

I realized a lack of computer expertise, both software and hardware, was affecting my career and limiting my family's use of newer technologies. I called Tim with a summary of hardware and networking needs. He set up a wireless network using an Airport Extreme so we could continue to use our old but excellent laser printer. He clearly and patiently explained all the steps he was taking to network our devices and which devices needed to be updated. Discussed security issues; able to recommend Mac compatible large volume document scanner and gave an overview of scanning to an external hard drive; gave an overview of the basic requirements for setting up a website-design, email, domain, servers, etc. I raised several questions using my 'limited' technical vocabulary and Tim was able to talk with me each time so that he and I understood exactly what it was I was trying to ask and what the answers were! He communicates clearly and I feel relieved that I have found someone I can trust and who can teach me what I need to learn about IT. I will definitely hire him again, soon, for software training and further hardware installation and updates.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service

29 August 2013

Written by

From

Seattle, WA

I was extremely pleased with Tim's knowledge, clarity of thought and recommendations. He is able to talk in plain English to help me consider various options and make the most appropriate choice for our office. He improved our backup system and made it fully automated, including off-site backups. He helped setup better spam-filtering so we virtually no deal with spam any. He has also troubleshot a variety of small issues in our office. I strongly endorse Tim.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I recommend Tin Hannon extremely Strongly!

30 July 2013

Written by

From

Seattle, WA

Tim is very engaging and so knowledgable. One never feels stupid or incompetent and he is always teaching you, so you are learning at the same time.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim went beyond simply solving my issue--excellent help!

29 July 2013

Written by

From

Seattle, WA

I asked Tim to help me get Parallels and Quicken for PC on my MAC as well as transfer the data I had on my old PC. Additionally he checked and upgraded my security systems. He was very fast, efficient, and clearly knowledgeable. I would recommend him without hesitation.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
General Office
Services performed:
Installation/Set-up/Upgrades, Migrate from PC to Apple, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Long experience with Apple expert at Sound Support

25 July 2013

Written by

From

Seattle WA and Portland OR

Sound Support and Solutions has helped me with personal and office-related Mac problems for probably 8-9 years. He has always given clear, understandable information about what he is doing and has solved a number of complex issues. He is extremely careful and responsive. His website contains many useful answers to questions I have had.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, in-person or remote service, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim has always done great work for me!

17 July 2013

Written by

From

Seattle

Tim has always done great work for me. He is thorough, and very patient with my limited computer skills! He also goes beyond what is expected; on one occasion he took many of my Word Perfect documents that were unreadable, and transformed them into Apple compatible documents. Wonderful service!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
General Office
Services performed:
Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim has been a great resource over the last several years.

11 July 2013

Written by

From

Seattle, Wa

My husband and I both work out of our home and rely on Tim's Mac support services when we get in a tech pickle. He is our go-to Mac guy. Most recently, last week while on vacation, I was having trouble accessing my e-mail on my laptop. Tim was able to trouble shoot the situation with me long distance and get my laptop back to functioning properly. I especially appreciate the fact that Tim always speaks clearly and concisely about what he's doing and let's you know where he is in the process. He seems to have an intuitive ability to work with those of us who don't live and breath technology.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very fine and fast work.

11 July 2013

Written by

From

REDMOND, WA.

Tim has always been fast to analyze my problem, then fix it very fast. He reviews the situation and explains how to avoid the situation if the future. Most of my problems would fall into the operator error category. Tim is a great tech.. but also a patient teacher.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Hiring Tim is worth every penny spent

16 June 2013

Written by

From

Bismarck, ND

Sound Support & Solutions has helped me throughout my relationship with Apple products, especially when moving from one device to the next. Without fail, he not only responds to my immediate request successfully but also offers excellent advice on options I didn't even know I had. I move a lot and make a point of saving up my Apple tech projects for when I'm back in the Puget Sound area just so I can work with Tim. HIGHLY RECOMMENDED.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim is top notch and so easy to work with.

14 June 2013

Written by

From

Seattle, WA.

Tim was so nice to work with, so proficient and professional. I can't speak highly enough about him.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim is responsive, knowledgeable and pleasant.

12 June 2013

Written by

From

Seattle

I found Tim when I desperately needed help on a number of problems. He got back to me quickly, arranged an immediate date, came over and resolved all of the problems in short order. Since then, he has been able to handle most of my requests for assistance over the phone or by email. He works so quickly that his charges seem quite reasonable. I have recommended him to several friends and they have all been happy with him.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

excellent help!

12 June 2013

Written by

From

Seattle, WA

As a small business owner I value having such top notch tech support available through Tim. Whether he is helping me with a new computer or iphone, trouble shooting or answering general questions Tim makes the whole process so easy. I am always impressed with his level of knowledge as well as his ability to speak in terms I understand. If you are like me, intimidated by the computer world, he does a fantastic job translating! He really goes the extra mile in terms of providing great information, support and customer service and having him come to my office saves me a lot of time. Tim was recommended to me a few years ago and since then it's been a relief knowing that the the best IT help is an easy appointment away! I highly recommend Tim!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellence!

11 June 2013

Written by

From

Seattle, WA

Tim really does offer "sound" support. He provides reliable, conscientious and knowledgeable service. Tim is personable and does an excellent job of communicating tech issues in a clear, easy to understand manner.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

Tim is a born teacher, smart, articulate, patient.

11 June 2013

Written by

From

Seattle, WA

Tim has helped me with basic understanding and implementation of my computer systems and setting up my computer for my business. He has been remarkable prompt, quick with advice, and right on with his solutions. I feel so lucky that he is available as a resource to me and to my business.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Kind, patient, and knowledgeable consultant.

11 June 2013

Written by

From

Seattle, WA

Tim has a quiet manner and steadfast focus to solutions. He answers your individual questions, is a patient teacher and adds new tricks and quick solutions personalized to the client. His knowledge of Apple products is outstanding--amazing how he can improve anyone's success with Apple. From my vantage point, he works equally well with seniors down to tech-savvy young people. Highly recommend this organized, responsible Seattle-based consultant.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim Hannon is an excellent consultant

11 June 2013

Written by

From

Seattle, WA

Tim Hannon was originally introduced to me by a friend who gave me an iMac and an hour of Tim's time. It was a great gift. Tim set up our home office, seamlessly linking my spouse's PC and the iMac with the printer. When the router failed, he recommended a replacement which works perfectly; he told me how to sell my old cellphone so I could purchase an iPhone5. Best of all, Tim never tries to 'up-sell', he does exactly what is needed, even to solving urgent and devastating problems in simple steps over the telephone or by email. I appreciate that, before he starts to solve anything, Tim restates the problem to make sure he understands exactly what is needed. Wonderful manner, terrific knowledge.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Consultant has provided excellent support my IMACs for over 5 yrs

11 June 2013

Written by

From

RENTON, WA

Tim Hannon of Sound Support has been my IT person for more than 5 years. He has always been super responsive solving my problems many times in person � other times via quick E/mail. He also assisted me in switching from my old IMAC to my new IMAC making sure that all elements were transferred and functioning.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Continuing Education/Consulting

09 June 2013

Written by

From

SEATTLE

Tim leads a monthly group of folks who continue to grow with the use of APPLE products. We seemingly continue to new questions and Tim can explain to us in laymen's term how to solve our problems or to research it for us and provide a solution. We are fortunate to have TIM as a resource for professional consultation in our home and business.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Server storage, Photo/Video, Point of Sale, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant is the best.

08 June 2013

Written by

From

Seattle, WA

Tim has served my wife's business and our home computing needs flawlessly for the past few years. We don't know what we would do without his expertise and patience in keeping us connected. He is very accommodating in making house calls which is a huge help to us both and much appreciated. We have Mac's for our home, and use PC's at work and Tim is well versed on all the latest for both systems. He is very responsive and we strongly recommend him if you have need for computer assistance or advice. Oh, and he is a nice guy too!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, wireless connections to tv, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant has always been excellent

08 June 2013

Written by

From

Seattle

Tim has been my computer maven for close to ten years. He has always solved all my computer problems with grace and alacrity.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I highly recommend Tim if you have an Apple

05 June 2013

Written by

From

Seattle, WA

I have worked with Tim for about 9 years and he has been consistently top notch. He is prompt, professional, straightforward (no "geek" speak) and he gets the job done well. I cannot recommend him highly enough. He will try to repair your computer remotely which saves time. He helps me troubleshoot minor items and find helpful resources without charge. He sends out an informative newsletter too!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Problems solved!

05 June 2013

Written by

From

Seattle, WA

That's what I get to say whenever Tim Hannon leaves my office. I have been using Tim to help me with my Mac technical issues for a few years now. It's such a relief to have someone so knowledgeable, courteous, and professional taking care of my computer and device problems. Tim is very thoughtful in his approach to each issue, and usually solves it within minutes, keeping me informed about what he's doing, and why. I can always count on Tim to be on time, and to teach me a little something I didn't know previously. He's the best, and I feel lucky to have found him!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Highly Recommend

05 June 2013

Written by

From

Seattle, WA

Tim from Sound Support has stepped in on multiple occasions and made our transition from one clinic to another seamless. He has a strong knowledge base that he is working from and if there were any items that were outside his speciality (like coordinating back-up for a PC as well as all of our Mac systems) he did thorough research and got back to us in a timely manner. Tim also has a great sense of humor and is easy to work with- this is a real perk especially when things are getting stressful with computer issues! I highly recommend Tim!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Point of Sale, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

Glad I found Tim

05 June 2013

Written by

From

Seatttle, WA

I knew exactly what I was looking for when I started searching for IT support for my small consulting firm, I just didn't expect to find it. From my first phone conversation with Tim to my most recent need for his assistance, Tim has been a clear, detailed, results-oriented communicator. His deep Mac expertise is evident -- and I rely on it. But perhaps more importantly, his technical acumen doesn't get in the way of his clear explanations, his suggested menu of options or his ultimate recommendations and solutions. Tim has worked productively with all staff members, via phone, remote connection and in-person. Furthermore, he has proven helpful in times of crisis as well as in the context of helping me improve day-to-day operations. I couldn't ask for a better IT Department.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim's a great teacher

05 June 2013

Written by

From

Boston, MA

I've been working with Tim for more than ten years because he always delivers, and he teaches me more each time we work together on solving a problem. He has a unique way of thinking through problems aloud, so that I can become smarter in dealing with the technology. He's great!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Sound Support is Sound with Tim Hannon

03 June 2013

Written by

From

Bellevue

Tim has been servicing my design business for more than 10 years. He is always on time, methodical, determines the problem swiftly, fixes it, or offers a solution. He is patient with my questions and clarifies in terms I can understand. He is the consummate professional and is very knowledgeable about Apple products, old and new.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant is reliable, on time, and does his problem-solving work superbly.

29 May 2013

Written by

From

Seattle, WA

I would recommend this consultant (Tim) to all of my friends who use Apple products. He is cheerful, helpful, willing to solve problems no matter how long it takes, and makes sure you are happy with the outcome. He has never failed to solve a problem for me no matter how complicated.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Professional, knowledgable, personable, efficient and excellent services.

29 May 2013

Written by

From

Issaquah, WA

Tim is very knowledgable and is a very good communicator. He carefully explains what he is doing to solve an issue and why he is doing it. I value his ability to ask the right questions to quickly diagnose a problem. I also appreciated his follow-up call a few days after his service call to make sure everything was working A-O-K.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim is quick, methodical, helpful, and explains things clearly.

29 May 2013

Written by

From

Seattle WA

I loved my former consultant, but Tim Hannon exceeds him in how he takes the time to explain things in terms I can understand, waits to be sure I get the concept, and offers additional illustrations when needed. He responds quickly to email and can often fix things by offering suggestions via email. His newsletters are informative, direct and short.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Unbelievably positive experience-WOW

20 May 2013

Written by

From

Bellevue,WA

Previously had another provider set up a complicated wireless network in my house. I then bought a few Mac computer and hooked them up-they worked ok for awhile. Then I bought a time capsule to do my back up-it worked for awhile then things stopped working well. Call original company back- who replaced my routers-but nothing got better Finally call Apple Care who put me onto Tim. He made two 2 hr visits to my house-first visit to try and diagnose the issues-2nd visit to fix the issue He was able to use the time capsule/Airport extenders that I had already bought-things have NEVER work so well-loving my computers again. He even helped me sell my 'old'(really new)routers on Craig's List for me. What a find-what a pleasure to meet someone who really knows their stuff-and cares about the quality of the work they do. I will definitely use Tim again if needed and highly recommend other do the same

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant has exceptional knowledge, and the ability to pass it on in the clearest terms

14 May 2013

Written by

From

Seattle, WA

This is the best consultant who has ever provided tutorials or services to our two home offices. He has a knockout fund of knowledge, a love of his field, a great patience, and a relaxed ability to make complex things clear to non-techies. He works quickly, stays on the cutting edge of developments, and provides the finest computer support around.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Could not be happier

09 June 2011

Written by

From

Seattle, WA

Professional, focused, knowledgeable, and a pleasure to deal with. Completed everything we asked for in an unbelievably fast and competent manner. I don't know how we could have found a superior consultant because I don't think they exist!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5