Company Profile

  • Company name:

    WorkGroupIT, LLC

  • Company address:

    15559 Union Ave #219
    Los Gatos
    CA, 95032

  • Headquarters:

    San Jose, CA

  • Website:

  • Number of consultants:

    1

  • Ratings & Reviews:

    5.0 based on 22 reviews

  • Company description:

    Home Office and Small Business IT Services (SOHO) Specialities: We support Macs, Windows, Mac OS Server. Windows Server and IOS for Medical/Dental/Law Office IT Support, Customer Relationship Management, Multi-User Accounting Systems, Servers, Workstations, Laptops, Networks, VoIP Systems and Mobile Device Management (Managed iPhone & iPad). We are Apple certified on both servers and workstations. We are a Microsoft Cloud Service Provider and sell and support Office365. We are an approved Aerohive and Cisco/Meraki WiFi Partner

Locations:

  • Los Gatos

Expertise

Solutions

  • Mac
  • Networks

Certifications

  • ACSP 10.6
  • ACTC 10.7.
  • Apple Certified Associate - Mac Integration Basics 10.11
  • Apple Certified Support Professional 10.11
  • Apple Certified Support Professional 10.14
  • CWNP Certified Wireless Technician
  • Cisco Meraki SMB Solutions

Ratings & Reviews

Write a review

Displaying the most recent reviews for WorkGroupIT, LLC

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

MY CONSULTANT WAS FANTASTIC IN ALL RESPECTS!

02 January 2019

Written by

From

Saratoga, CA, USA

Mike was just fabulous in all respects, e.g. expertise in all aspects of the Apple devises that I needed. Recently purchased a MacBook air and I was in a quandry as to how I would set it up. Mike was very responsive and a calming effect on my agitation. I was losing sleep over the problems I thought I had. Mike came to my rescue and solved each and every problem that arose. I couldn't have done anything without his expertise. I would recommend him to any and all friends who needed a specialist like Mike.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Retail

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Mike was so helpful!

17 May 2017

Written by

From

Morgan Hill

Running a business is hard when your Mac is not responding! Thanks to Mike we were able to fix the issues that were going on in our office. He was available right away and drove down to Morgan Hill within an hour. We were very pleased to have found someone that knows what they are doing. Mike is very knowledgable about macs and is highly recommended!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant was great!

08 April 2017

Written by

From

San Jose, CA

I am so happy to have found this Apple consultant, (Mike, with WorkGroupIT). I was having technical difficulties that were preventing me from getting my work done on my computer, and was getting so frustrated. Luckily, Mike was able to resolve all the issues quickly, and also offered helpful tips and advice for keeping things on track in the future!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great job as always.

23 December 2013

Written by

From

Campbell, CA

I have used Mike Kane for over 7 years now. Over the holidays I converted 8 computers in my dental office. We were able to get it done in less than 6 hours with very little stress. Mike came in even though he didn't feel well because he knew my entire network was down. He cares and he knows his stuff. I would recommend him most highly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Industry Specific, Server storage, Database, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Job Installing Lightspeed Retail System

12 July 2013

Written by

From

Saratoga, California

We were referred to WorkGroup IT by the local Apple store. We are installing a retail system in our new market. We have now worked with Mike for several months and are very happy with the results. He has been fair in every way. We do recommend WorkGroup IT for your IT needs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Point of Sale, lightspeed retail, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Charges for OJT

01 June 2013

Written by

From

San Jose, CA

Mike claimed that he knew what he was doing but he charged me for the time it took for him to "research" how to set up the system my office needed. He burned through a number of licenses "trying it a different way" only to find out that this different way did not work. Each license was $300, which was a cost I just had to absorb. After days of billing and three different attempts to set up my office's system, which he never successfully managed, I terminated the relationship. I called someone else and within 45 minutes the entire system was running perfectly. Additionally Mike charges for the time he is sitting around while programs download. During that time, rather than working on other systems, he is playing on his computer or reading a book. One time he claimed the download took four hours and billed for every single minute, even lunch. This is a professional office and it was quite embarrassing when clients came in and Mike is running around in his Tommy Bahama shirt, shorts and sandals. Clearly Mike is oblivious to certain expectations.

No, I would not recommend this consultant to a friend or colleague.
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Server storage, Database, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Migrate from PC to Apple
Customer Size:

Industry:

Work Performed:

Responsiveness
2 5
Value of Service
1 5
Expertise
1 5

This consultant is a life-saver

27 December 2012

Written by

From

Sunnyvale, CA

Time Machine on my new MacBook Pro 13 was not working. After going through a great deal of angst- doing clean reinstalls twice and then some- Mike fixed it quickly. I should have called him a whole lot sooner. Next time- he'll be my first stop.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Incredible IT consulting... professionalism at its best !

15 October 2012

Written by

From

San Jose

I have used Mike at WorkGroupIT for nearly six months and with great success. Never has the integration of my iPhone, iPad and desk top worked better ! Mike has an amazing ability to quickly trouble shoot any emerging issues and immediately mitigate, getting everything back to full function. I also use his services for preventing maintenance. Initially I contracted with Mike on personal recommendation to transfer from Address Book to Outlook and that was no small undertaking, but he has everything working beautifully and the integration of information coming through better than I expected. I am highly recommending Mike and WorkGroup for any IT consulting issues.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service and a vast knowledge of products and systems

30 August 2012

Written by

From

Los Gatos, CA

We had problems with several of our laptops, desktop and Apple TV - -Mike was able to fix all of them and even vastly improved their performance. Highly Recommend!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant did a great job!

03 July 2012

Written by

From

San Jose, CA

Mike was wonderful! He had all my network problems corrected in a very short amount of time and my Time Capsule set up. He answered questions about my Excel program and made some set-up suggestions to make navigation easier. Great job!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Job

01 September 2011

Written by

From

San Jose

Mike was awesome. Very professional and knowledgable Fixed all my problems and had many suggestions to improve my system

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
wireless
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Experience!

01 August 2011

Written by

From

San Jose, CA

This is the first time I've needed to call an Apple Consultant, and I'll do it again in an instant! The time I saved by having an EXPERT take care of my network and printer problems was worth the very reasonable rate that was charged, AND I would have spent hours chasing the problem (oh, I DID spend hours to no avail). One hour of time had me up and running. Mike's expertise, his calm manner, his way of explaining things in a way a non-technical person could understand, and his confidence in resolving the problems made this an easy experience. I'm looking forward to spending more time with Mike to create a better home business system, rather than the ad hoc system I've created.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Training, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Mike knows Mac's!

05 July 2011

Written by

From

Campbell, CA

Mike has been very helpful to me setting up back up systems and integrating pc technology with my dental office. He is very knowledgeable about Macintosh products and Windows applications too. He was able to set up all my programs so that they work together. Mike can usually be reached immediately, but always within a few hours. I recommend him highly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

Mike knows his stuff!

21 June 2011

Written by

From

campbell, ca

Mike is a tremendous resource. His depth and breadth of expertise are superb. The knowledge he bring is incredibly valuable and i always appreciate that i can count on him for expert advice and service.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Response

08 June 2011

Written by

From

Los Gatos, CA

Mike set up my small business and family computers, our network and extra desired storage. He also makes himself available whenever we have problems. It's great to know I have someone I can rely on to be there when I need him! He is super responsive as well as extremely helpful in satisfying our technology requirements for a high level of performance while still being cost conscious. He has been a great asset!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The best !!!!

01 June 2011

Written by

From

Saratoga California

Living in this house for 45 years, I have yet to have such knowledgable and prompt, efficient service. Mike was very patient with all my questions and most helpful in clarifying my issues.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very pleased

23 May 2011

Written by

From

San Jose, CA

Mike did all the heavy lifting in converting our very small office from PCs to Macs. He was (and is) very patient dealing with two tech-challenged people, and he excels at listening to people's needs and finding solutions. His recommendations for hardware and software have been valuable. He is good about returning phone calls and email and lets us know in advance when he might not be available. He has kept our costs low, alerting us when some problems/questions are better addressed by free help-line support or one-on-one sessions with Apple. We are glad to have Mike on our side.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
4 5
Expertise
4 5

Great Service.

24 May 2011

Written by

From

Mountain View, CA

WorkGroupIT has provided valuable service for my school. He is knowledgeable about all things related to IT with a specialization in Apple services. It has been a pleasure doing business with him.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Server storage, networks
Services performed:
Training, Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great service in setting up new retail business on MAC's.

23 May 2011

Written by

From

San Jose, CA

It was a daunting task to switch a running small retail business from a complicated Window's environment over to entirely new Mac based business system. Required a all new computers, business hardware, software and networking. . WorkgroupIT was able to get this process all together coordinated and handle the initial start-up process with usual urgent calls for help. Plus all the background to coordinate the inventory and supply side of the business Highly recommended for setting up a small business.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Database, General Office
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent solution manager

23 May 2011

Written by

From

Mountain View, CA

Mike Kane/WorkgroupIT brings a well-rounded and yet thoroughly technical approach to solving problems. This is the best of both facets that I look for in a consultant. If the issues I have involve deep technical work he is able to attack the problem right away. Should the situation require research he is able to draw upon additional knowledge sources and bring together a comprehensive understanding of all aspects of the problem and resolve the issues at hand. I also referred to Mike as well-rounded because he is not simply an Apple consultant. He understands all aspects of IT, including VoIP, outsourcing and other things that might impact the "Big Picture". Sure he can solve today's problem (i.e. the reason you might call him in the first place) but he will also bring a broad perspective and solutions that might allow you to look beyond your immediate question. Finding long-term solutions that are better for everyone is what Mike really specializes in. I am pleased to recommend Mike Kane for your IT work, especially if it involves Apple products and services.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

We have worked together for 3 years and greatly appreciate the expertise!

23 May 2011

Written by

From

Santa Cruz CA

We have worked together for 3 years and greatly appreciate the expertise!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Extremely capable, competent & reliable

23 May 2011

Written by

From

Los Gatos, Silicon Valley

"For several years Mike Kane has been providing IT assistance to my home based commercial/architectural photography business. My needs are considerable as I do all my own digital manipulation and printing. Mike and his IT Workgroup keep my loaded Mac Pro, PC, three printers and numerous hard drives, including a 16tb Drobo, up and running efficiently. He provides all the services I need on a prompt and reliable basis, including system configuration, installation, upgrades and ongoing support. Most critically, he has ALWAYS been available to quickly solve emergencies. To top it all off, he has installed an incredible Sonos Music System throughout our home and yard. And, he's a lot of fun! I couldn't recommend him more enthusiastically."

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5