Company Profile

  • Company name:

    Metro MacSupport

  • Company address:

    4422 SE Brooklyn Street
    Portland
    OR, 97206-2212

  • Headquarters:

    Portland, OR

  • Website:

  • Number of consultants:

    1

  • Ratings & Reviews:

    5.0 based on 100 reviews

  • Company description:

    Ronald Gehrmann provides patient, personalized training/tutoring/coaching, troubleshooting and support for Mac, iPad, iPhone, iPod, Apple TV users in Greater Portland, and remote support anywhere. Lightroom and digital photography workflow is a passion and specialty.

Locations:

  • Portland

Expertise

Solutions

  • Mac
  • Networks

Certifications

  • Apple Certified Associate - Mac Integration Basics 10.13
  • Apple Certified Support Professional 10.10
  • Apple Certified Support Professional 10.12
  • CWNP Certified Wireless Technician

Ratings & Reviews

Write a review

Displaying the most recent reviews for Metro MacSupport

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

Ronald is the best!

12 July 2018

Written by

From

New York, NY

I have known and used Ronald as my computer support person since his days in NYC. He is remarkably knowledgeable about computers and very patient with those who are not, like myself. I have every confidence in him. He recently made my computer useable again after it had been infected with tons of malware that I didn’t address right away but lived with for months. He solved my problem painlessly, efficiently and pleasantly and we discussed future needs to protect my back up drive. Ronald is the best!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Best tech help ever.

03 July 2018

Written by

From

Wellesley, MA

Working with Ronald is like being shepherded by both a good, patient pastor and a tech geek who actually knows how to communicate—he’s a fun, gentle teacher and an excellent Mac problem solver. Over the years we’ve worked together in person and remotely, and on various occasions he’s saved me from throwing my iPhone, iPad, MacBook, and myself in the river. Most recently he’s been walking me through the setup of a new website. Now even I, technologically inept as I am, am happily maneuvering my way around my own personal site. Highly recommended!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent to work with!

11 April 2018

Written by

From

Portland, OR

Ron has worked with me on a number of occasions over the past few years in resolving both software and hardware interface issues involving my photo processing workflow. His knowledge of Apple products (specifically in my case, MacBook Pro), as well as image processing applications such as Adobe's Lightroom and Photoshop, has been invaluable in addressing problems associated with software upgrades to my MacBook and these applications. Ron's knowledge and professional demeanor make him easy to work with and I would highly recommend him to anyone needing assistance in these areas.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great job assisting me as I tried to use iBooks publishing

16 March 2018

Written by

From

Battle Ground, WA

I needed to upload my book onto i-books. The computer “mechanics” were an over-whelming challenge for me Fortunately, I had Ronald Gehrmann to assist and guide me through the arduous process. I would not have made it without him. Thanks, Ronald.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iBooks Author and publishing, iPhone/iPad/iPod Touch
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Highly Recommend!

08 February 2018

Written by

From

Gresham, OR

As a baby boomer with limited knowledge of computers, I cannot say how glad I am that we were referred to Ron. We knew our computer was old and needed to be replaced. Ron walked us through the new selection process and helped us set up the new one, making sure our existing systems were up to date. He was a fantastic ability to explain things in a simple, easy to understand way. Ron has helped us out in the past and we plan on using him for any future questions or issues.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

A godsend, very helpful

29 November 2017

Written by

From

Battle Ground, WA

I'm so thankful to Ronald for saving all of my 60,000 photos when they had become separated from my Lightroom catalog. Through his knowledge and skills in Lightroom he was able to remotely repair my mistakes and fix Lightroom bugs. He found solutions and taught me new skills and shortcuts to making Lightroom easier to use. Ronald also gave me confidence when I felt embarrassed and apprehensive about revealing the mess I made in Lightroom.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Adobe Lightroom, Desktop/Notebook, Photo/Video
Services performed:
Training, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

fabulous consultant

17 November 2017

Written by

From

Portland Or

Cruising the internet, I came upon an Apple consultant, Ronald Gehrmann. Being a Baby Boomer, my techno challenges have felt inhibiting to many of the things I wanted to explore - my writing and organization, my photos, down to the tiniest things such as email conundrums, creating a budget on the numbers app, yes even “cutting and pasting.” Once the “one on one” appointment options at the Apple Store were eliminated, getting individual help loomed beyond my ability to sort out. Ronald has been nothing short of a gold mine for me, service on site at my home and much of the time through a secure program in which I can allow him access to my computer screen which is terminated when we finish. He has helped me with my phone, tablets and laptop. I couldn’t recommended him more highly. He is extremely professional and understanding ; no question is too insignificant to ask.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great experience with Apple Consultant

11 August 2017

Written by

From

Portland

When I retired, I found myself using two poorly integrated hardware systems. To make matters worse, one was dated and unreliable. I engaged Ronald Gehrmann to help me migrate work and personal files from an old IBM Lenovo laptop and employer server to my new MacBook Pro. Ronald navigated a labyrinth of files and sub-files, created during my seventeen-year tenure with my former employer. He disposed of those that no longer had value and reorganized those that I wished to preserve. He installed security programs to protect my personal and financial information, hard drive and cloud-based back-up systems, and a spam filter. He then wiped the old computer clean so that I could return to my employer. I went from chaos to calm. I can now access whatever I need with a few keyboard clicks, including all correspondence, narratives, slide presentations, spreadsheets, music, and photographs. I have truly enjoyed working with Ronald. He is extremely knowledgeable, professional, and efficient. He also happens to be intelligent and funny. I give him my highest recommendation. I cannot imagine anyone being disappointed in his performance.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Superior service!

12 July 2017

Written by

From

Tacoma, WA

Ronald has helped me in SO many ways, I don’t even know where to start! I am an aspiring photographer starting my own business and needed help from what iMac to purchase, how to make my own web-site, to fixing my iPhone when I was ready to throw it out the window! Ronald is the smartest human being I know in the Mac world and I would have been completely lost without his help. It’s nice to know that he is a text or email away if I have a quick concern. He has so many times helped me last minute when I have been in a bind. He is extremely patient and will go over anything as many times as you need to. Ronald is located in Portland, OR whereas I am in Tacoma, WA and though we’ve never met in person, remote screen sharing enables us to work together perfectly! Whether you need help with your iPhone, an iMac that you have no idea how to use, or help with Lightroom, Ronald is your guy! I would recommend him to anyone without any hesitation!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Many years of great support!

30 June 2017

Written by

From

Providence, RI

For over seven years now Ronald has been guiding me in the use of my computers iMac, iPhone, and related devices. We’ve never met in person -- I’m in Rhode Island, and he’s in Oregon, but thanks to screen sharing it’s easy to work with him as if we were sitting together at my desk. With his help I have a working knowledge of the Word, InDesign, and Photoshop programs. Sometimes, I learn as I watch the cursor, controlled by Ronald, zoom around the screen, opening windows, clicking, and dragging as he explains a procedure. He has recorded some of these in audio and video, and left them on my Desktop, available for review. More recently he has been working with me on projects that require all three programs together. For example, we are now putting together a book of my illustrated writings. In addition, when any kind of glitch occurs, Ronald quickly diagnoses the problem and finds a solution. Ronald has deep knowledge of computers and their human users -- no other resource comes close. He has been an essential resource not only by guiding me through programs and projects but by keeping me and my devices organized and functioning.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

My Mac is new again!

15 May 2017

Written by

From

New York, NY

This is the very 1st time I have written a critique of someone and their services. Ronald was my computer guy when he lived in NY. Sad for me when he left but he assured me he could remotely take care of my computer needs. I find it amazing, but he truly does that. I did not want to purchase a new computer right now and Ronald made it so I didn't have to. He updated all my software, saved what I needed and got rid of what I didn't need anymore. He is always patient and positive and it is truly a pleasure to work with him. He is so knowledgeable, I feel lucky that he can still be such a big help to me.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Medical

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

A 10-year love affair

02 May 2017

Written by

From

New York, NY

We like our Mac. In fact, so much that we have had it for over 10 years. Both my wife and I admittedly are computer illiterate. So, when we first purchased the Mac we asked Apple to suggest someone to help. Thus started our love affair with Ron Gehrmann. Not only did he set us up with everything we needed, but explained in layman’s terms how everything worked and why we needed what. No matter what the problem(s), (usually caused by us), Ron was quick to respond and quickly set us straight. We were concerned when he moved to Portland, Oregon two years ago but find there is no interruption in his service when using a remote screen sharing program. In fact, just earlier in the week he was able to undo a mess caused by my 19-month-old grand son who decided his new favorite toy was my keyboard. I think Ron really takes pride in keeping the old machine perking away. We cannot thank Ron enough for all the help and support he has given us over the many years.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Amazing job!

13 April 2017

Written by

From

Portland OR

I called Ronald to help me with problems on my iMac that no Genius was addressing… The issues were costing us time and frustration in our business. Not only was Ronald able to help me with the issues, he also turned me on to several time and money saving items and how they would save me hours of time on even ONE project. He showed me how to use what I already owned to make our business lives more efficient! He is also easy to work with, positive attitude, in short, a joy. I consider him a valuable part of my business team — and his fees were worth every penny in less hair-pulling and faster turnarounds on projects, meaning more profit for our business.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Lightroom Tutoring

05 April 2017

Written by

From

Tigard, OR

I found Ronald Gehrmann at Metro MacSupport while looking for help to get up and running with Lightroom. Ron is a pleasure to work with. We worked via screen sharing from my own home and he patiently helped me understand what we were doing as we went along instead of just taking over and doing it. We transferred files, we imported, we set it up, we did it all. Ron is extremely knowledgable, very personable, and he made it easy for me to understand and use Lightroom. He has also been there for me when I have fouled up and helped me get back on track. He is my go-to guy for Lightroom.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Adobe Lightroom, Desktop/Notebook, Photo/Video
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Talented, professional, sharp, proactive, reliable.

17 February 2017

Written by

From

New York, NY

That’s Ronald to a T and it’s how he has always been through the many years I’ve worked with him. He’s my go-to guy for all things PC and Mac – he has upgraded existing software, recommended new hardware and software, and put together a brand new Mac based on the specific, yet different, needs of my husband and myself (writing-related vs. design-related). He’s helped with browser issues, blocked site issues, Adobe issues. Ronald takes the time to get to you know, so he can understand what you need and why, and then he offers ideas that not only make your life easier, but help you stay up-to-date with whatever technology you’re using. (And when you’re not a sophisticated tech person, he explains things simply without making you feel like a dummy! Or making it so that you have to upgrade every five minutes and learn something new. Or, try to sell you expensive software you don’t need.) I met Ronald through a recommendation from a business associate after having a bad experience with a tech guy who left my PC with tons of problems. Ronald, was, and always has been on top of his game. I completely trust him, which I feel is a rare thing to say, when you’re putting expensive equipment into someone else’s hands. (I’ve seen some technicians make things worse as they go along and had to call them back over and over to redo what they were supposed to fix.) He does it right, keeps going until he’s sure it’ll work perfectly so you don’t have to call him back for the same problem. He’s a hardworking guy who does his best to make sure you’re happy each and every time. I was further impressed when he helped me with my camera and photos. He never gave up, solving my problems step by step until everything worked beautifully – not to mention finding ways to reduce waste and save memory. I miss that I can’t have him over to the house to watch him do his magic but he’s a whiz at working remotely since he left NYC. Ronald tackles every problem with enthusiasm, he’s a got great sense of humor and is fun to work with; seriously, he’s a fun tech guy! Give him a try!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

the best...!

09 February 2017

Written by

From

New York, NY

During the last ten years, I have had the opportunity to call on the services of Ronald Gehrmann of Metro MacSupport to assist, solve, research and do everything and anything related to Apple products that might be driving me crazy. As a sole proprietor architect in NYC, I initially found myself to be my own IT department…not a situation I enjoyed. That old saying “time is money” is based upon costly experience and unnecessary head pounding. Although I have learned my way around the Apple world of products, upgrades, etc., it is always a source of comfort to know that a telephone call or email to Ronald will start the efficient resolution of whatever grief my technical devices have caused. Additionally, just speaking to Ronald transmits an infectious optimism that I appreciate. Ronald Gehrmann has always performed his remote magic in a timely, professional manner. Additionally, during the decade long relationship we have maintained, I could rely upon Metro MacSupport to provide informed and cost conscious solutions to the numerous changing demands of my business as well as home technologies. I have the utmost respect for Ronald and would not hesitate to recommend Metro MacSupport for any range of technical support.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

We recommend Ronald. The best!

06 January 2017

Written by

From

Portland, Oregon

Ronald gets excellent marks in all categories from us. He uses our time wisely and is highly skillful. As a couple, my wife and I , we are on opposite ends of the tech spectrum: from knowledgeable to Mac novice. He works accordingly by asking our preferences: do we want to learn to do a particular procedure or should he just-fix-it. He has answered all our questions. Best of all, he has taken us to much higher levels than we expected AND introduced us to program solutions that fit our needs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Real Estate

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald really knows his stuff!

20 December 2016

Written by

From

New York City

I have complete confidence in his ability to solve any problem on my iMac. Plus, he has great "bedside manner." In other words, he has great empathy for his customers and knows how to treat them so they feel comfortable with from start to finish. Since I'm kind of technophobic, it was especially great dealing with him through the process, since he has patience, compassion and immense skills. Ronald and I worked together 8 years ago, we met just that one time, but it left such a strong impression on me that 8 years later when I bought a new computer, I knew I wanted to deal with him again. I had his phone number and email still, so I touched base and learned he had moved to Portland, Oregon. Which meant we would have to work remotely. I was scared and sad too, but he told me it would be "easy-peasy" which gave me IMMEDIATE CONFIDENCE that it would work! Lo and behold, it did work and I now have a completely working amazing iMac with all of my old files intact from my old iMac, including Entourage email which no longer exists, but Ronald managed to migrate!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Useful, efficient, and fun. Thumbs up!

17 November 2016

Written by

From

Portland, OR

Friendly, knowledgeable, efficient. For instance: I had looked on the Internet for hours to find out why my hard drive was so full; within minutes with his guidance we had found and removed 10mb of useless files. Great for getting organized. Although I haven't needed photo help yet he is a photographer and admits to being adept at photo management.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I highly recommend Ronald

13 November 2016

Written by

From

Clackamas, OR

If anyone needs Apple help, I want to highly recommend Ronald Gehrmann who is an Apple certified support professional. After reading a whole lot of reviews on many Apple certified support professionals I chose Ronald Gehrmann to come to our rescue. We’ve had Ronald here at our home twice now, first for myself. I have two online businesses and have been using Mac computers for around 7 years. The second time he visited was (mostly) for my husband, a 71 year old novice PC user with a brand new iMac still in the box. Ronald transferred PC data to the new Mac and re-organized it all to make using it much easier. And he gave a much needed user overview to my husband. Ronald has many years of expertise and can communicate it effectively to all different levels of users - and with nonstop patience. Ronald is extremely personable, he is fun to work with and he also helps over the phone!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Help

03 November 2016

Written by

From

Brooklyn, NY

Ronald was incredibly helpful in setting up my new iMac, transferring everything from my old iMac and then cleaning up the restored files and applications. His demeanor is always pleasant and upbeat and he goes out of his way to never say “what in the world were you thinking, back when you did that?” We started out working together in person in Brooklyn, NY. Now we do everything remotely from each side of the country. I would recommend him without hesitation.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Dreams come true!!!

16 September 2016

Written by

From

Portland, OR

I use everything Apple: iMac, MacBook, iPhone, iPad, iPod, Apple watch, Apple TV... I am comfortable with but cannot say I have complete command of any of these communications vehicles. Everyone in the family uses Apple exclusively. My daughter is proficient. My son-in-law worked at an Apple Store for 3 years. But I've needed someone outside of the family to help me when I'm confounded and especially in emergencies. Applecare is great. The Genius Bar has often been invaluable. Most importantly finally I've finally found the guru I've so badly needed for years who works in my home setting. No dragging equipment to an Apple store or waiting in line on the phone. Ronald came to my house once and learned about my devices in person. Now we work remotely. This week I needed assistance getting my iPhone ready for an extended vacation in Spain. Concerned with the 27,000 photos on my phone I wanted to be certain I would not run out of room while traveling. Suddenly a more important issue arose. While doing an everyday Light room procedure I inadvertently trashed my picture files and many non-contiguous photos "disappeared". I was scared ,as was Ronald, that restoring the proper files would either be impossible or very difficult. However, in just a few minutes, using my back up hard drive as a model every thing was copacetic. It was like my faux pas had never happened. It's wonderful to have a miracle maker on your team.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is the best Apple support consultant I've worked with!

05 September 2016

Written by

From

Medford, OR

Ronald is clear, concise, positive, and extremely expert in his work. I had challenges with my last consultant and needed help to get the complicated Apple system he set up for me simplified. Ronald made that process so fast and simple. I am still dazzled -- and much relieved. Ronald is a great teacher, makes you feel smart even when you aren't, is warm, personable but FOCUSED on getting the work done quickly. I couldn't ask for anyone better. Believe it or not, we've never met in person because I live in Medford, Oregon and he lives in Portland, Oregon. He's helped me with both my Macs, my iPhone and my iPad as my HP Production Printer, my Airport and a bunch of other things I can't even remember.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent knowledge, rapid response, a pleasure to work with

20 July 2016

Written by

From

San Juan, Puerto Rico

I have used Mac desktop computers since retiring from the University of Illinois as a Distinguished Research Professor of Latin American Literature and Head of the Department of Spanish and Portuguese. For more than seven years I have used the technical services of Ronald Gehrmann (Metro MacSupport) to help me resolve technical problems of formatting and display for all of my professional essays and my fourteen published books, as well as fixing general computer problems that arise. He has helped me with two Mac computers, including my second one which required the transfer of all of my information from the old computer to the new. His services have been outstanding. His response to any of my many technical problems has been rapid and his solutions exemplary. While he was based in New York City, Ronald came to my home to work with me in person, and since he relocated to Portland, Oregon, we use TeamViewer so he can see my screen to find and solve my technical glitches. His Mac knowledge is amazing and his ability to fix issues incredibly rapid. Whenever I need his help I phone or email him and he responds very quickly. Above and beyond his technical expertise I must say it is a pleasure to work with a person who is so knowledgeable, understanding and pleasant.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Education

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

A talented, smart resource: both creative and technical

04 March 2016

Written by

From

Portland, OR

I’ve worked with Ronald for the last six months beginning with relatively simple upgrade issues as well as tutoring to use my Mac more efficiently. More recently, he worked collaboratively with me to redesign my website. He offered very helpful design suggestions, managed the set-up of the new site on the Weebly platform, and then negotiated all the complex infrastructure issues to link my redesigned website with the host server. Working with him is a five star experience: he’s clear, organized, and personable. Highly recommend – no reservations.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting, Website redevelopment
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

great experience

15 February 2016

Written by

From

Maine, US

Working with Ron was a great experience for me. He helped me get my iMac organized and he had so many great suggestions to help me stay organized and manage my documents and pictures. He was especially helpful getting iPhoto back on my computer so that I could manage, edit and organize my pictures. This tutoring was the best Christmas present my husband ever got for me! Thank you, Ron!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Training, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Finance/Banking

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald was multi-tasking and got everything fixed. FANTASTIC!!!

08 February 2016

Written by

From

Tigard, OR

We needed help with laptops, iPhones, iPads and iTunes. Yes, all of the above. Ronald was working on all of these items at the same time to streamline his time and keep the cost down. Ronald was exceptionally friendly, easy to talk to, clear with explanations and a great help. Just the kind of person you want to guide/help you through troubled and irritating technical issues. Thanks again Ronald.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Finance/Banking

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I could not be more impressed

21 January 2016

Written by

From

Portland, OR

Last weekend I thought I lost years of photos from my last two computers. I hadn't backed up properly and it seemed that I might have made a fatal mistake while trying to move thousands of photos to an external hard drive. I was crestfallen. I went about trying to find someone to help me, but I was "haunted" by memories of computer "experts" I had contracted in the past who would speed through something and charge lot. Many times they’ve left me worse off than before I hired them. I felt I was taking a risk hiring Ronald even though I read through these reviews here. I've seen good reviews before that turned out to be fake reviews. Thankfully, however, I found out Ronald Gehrmann matches these reviews exactly. He found my old files and recommended solutions about how to organize and store them. He taught me a lot of things I didn't know the first thing about that will make everything much more efficient and fun for me. I am going to continue to work with Ronald until everything is sorted out. He is friendly and so knowledgeable. I am so glad we called him! If you have a problem, this is your man.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Clear, concise, enormously helpful - and patient! Great teacher!

10 December 2015

Written by

From

West Linn, OR

I worked today with Ronald from Metro MacSupport. He is an excellent teacher and I HIGHLY recommend him to help anyone better understand how to get the most out of their Macs. He helped me with my Photos. We started with Dropbox and then how to edit photos, organize them, delete what isn't needed, create folders and albums. Everything I needed now that iPhoto is no more. I'm excited - I finally feel like I have a handle on my enormous photo library. Ronald was not only patient but understands how people learn. He questioned me first on how I prefer to learn which was very helpful. There was very little digression and I really got my moneys' worth from his knowledge, time and expertise.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Retail

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald has been my techie for nine changeful years and has always met the challenge

05 October 2015

Written by

From

Portland OR

Ronald has helped me and my wife through many changes, from establishing a business in Portsmouth NH to creating a website here in Portland OR. He has met me on site in the East and in the West. We've done our business over the phone without undue confusion. He is very knowledgeable. His quickness is equal to his patience and both are phenomenal.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is the Mac Daddy!

28 August 2015

Written by

From

Asheville, North Carolina

We started working with Ronald in 2007. He's been solving all our Mac issues ever since. We're a small business so downtime or misbehaving computers are not an option. Ronald is extremely responsive and never fails to quickly troubleshoot our iMac or iPhone problems. When we moved away, we started working with Ronald remotely. He's consulted with us on backup strategies, productivity enhancements and ways to better use our Apple equipment. Ronald set up our company Google and iCloud calendars. And when our iMacs and iPhones are "not playing nice", Ronald solves those issues. On top of his knowledge and expertise, Ronald is a pleasure to work with. You'll love working with Ronald!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Calendar Setup, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is a fast problem-solver and patient instructor. Worth the money!

20 August 2015

Written by

From

Portland, Oregon, US

We bought three new computers and invested in a TimeCapsule but didn't know how to sync everything to maintain backups, store confidential client information and file share. In two hours, Ronald had us connected, migrated all our old data and taught us several new shortcuts and time-savers. It wouldn't have taken that long but our old laptops were over 5 years old and completely full! We're pretty excited to have found someone who is super knowledgeable but can explain things in a way that helps us understand, and who can help us through both hardware and software issues without passing judgment on the hodge podge we've cobbled together and worked with to date!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Legal

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is a pleasure and knows his stuff!

15 August 2015

Written by

From

New York, US

I've worked with Ronald remotely since 2009. He's my "go to guy" whenever I have a Mac problem or just a question on how to be more productive. But, truly, Ronald has fixed any issue I have ever had. Most recently, my Mac mail stopped talking to my Go Daddy account and I went to the Apple Store to try to solve. Neither 3 geniuses nor the Go Daddy rep could figure out the issue; but, Ronald fixed it in a matter of 10 minutes! He also really knows what's out there in terms of productivity and making your life easier in this world of technology. His recos are always right on target. Lastly, he's just a pleasant person who is very easy to work with...I recommend him wholeheartedly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Ongoing IT support
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

A seamless changeover from PC to Mac

12 August 2015

Written by

From

New York, US

It’s been nearly a year since I bought my new Apple computer and hired Metro MacSupport to help me set up that new computer, take the old one down, get all the new software and programs up and running, set up the new hard drive for automatic file backups with Time Machine, and transfer bookmarks and files from my old one (which was a PC that was running XP—yes, a dinosaur in computing terms, I know, which goes to show you how averse I am to technological change) to the new one. I’m not exactly computer-phobic, as I’ve been using computers since the early 1980s. I have my comfort-level limits, though. Yes, I might have been able to research and figure out how to do all of these things on my own, but I can guarantee you that I would have been tied up in knots with anxiety the whole time! Metro MacSupport was a voice of calm and confidence from the moment I contacted them with questions about changing over from PC to Mac and about what features and configuration I might want my new computer to have. They understood everything I wanted my new computer to be able to do and how I needed it to function for me, as a freelance writer and semi-professional genealogist, and for my family members who sometimes also use the computer. The last time I’d purchased a new computer and hired someone to help me set it up, I’d had minor glitches of one kind or another occur for weeks afterward, so I anticipated this as being another big headache—but, with the help of Metro MacSupport, this time the process went WAY, WAY more smoothly than I had even hoped or expected that it would. In the months since they helped me get my new iMac up and running, I’ve had a few occasions to e-mail or call for further advice, and they’ve always been prompt, helpful and encouraging. It’s reassuring to know that, if I ever feel stuck or panicky about anything to do with my computer, I can call or e-mail Metro MacSupport and receive the help—and the reminder to stay calm—that I need!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple
Customer Size:

Home User

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald has the answers!

11 July 2015

Written by

From

Oregon, US

We were in a pinch to get our new router installed and our new laptop & wireless printer up and running. Ronald was easy to contact and made himself available right away. He obviously knows the business and was very efficient. He gave us helpful hints such as how to save on ink with our new printer and how to streamline some programs. His demeanor is pleasant and he is a delight to work with. He presents information in a clear and concise manner that is easy to understand. We have already referred him to a neighbor and will use him again in a heart beat!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Knowledgeable and helpful

19 June 2015

Written by

From

Portland, OR

Ronald was easy to reach, responsive, friendly, and knowledgeable - just what we needed in order to get our systems running smoothly. We had a long list of problems on our white board when he arrived and an hour later he had resolved them all. He helped clear software errors that were slowing down our system and showed us how to streamline our program use.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Real Estate

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Apple Geek Extraordinaire!

09 June 2015

Written by

From

Portland, OR

We recently had the need to add a computer to our small office and upgrade outdated OS on existing workstations. Ron added a few years to my life. He assisted from the purchase of both the imac and new memory for older imacs. He installed, transfered, downloaded and poof! We were up and running in a fraction of the time and heartache it would have required if we had attempted ourselves. He's been available for quick questions that we've had since the upgrade. He knows his stuff and was very polite, professional and patient throughout the entire process. Very happy we connected and will continue to work with him in the future.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Painless migration to Lightroom

18 May 2015

Written by

From

London UK

Even though I am in London and Ronald is eight hours behind me in Oregon, working with him via Team Viewer and Skype was no problem at all; in fact using Team Viewer is much easier than having two people trying to work at the same desk, and with Ronald it was a pleasure. He managed my transition from Aperture to Lightroom in a masterly fashion, which I could never have done on my own, showed me all sorts of useful techniques in LR, particularly how to import photos, and also streamlined my file structures and backup process for the whole computer. He has kept in touch to make sure that all is working well which makes a big difference. The whole thing was very enjoyable and I am looking forward to working with him in the future.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Migration from Aperture to Lightroom
Customer Size:

Home User

Industry:

Other

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Five Stars Plus

15 May 2015

Written by

From

Salem, OR

I have been working with Ronald since January 2015. We have been working remotely using TeamViewer and Skype. Working remotely was much easier than I thought it would be, and has proven to be incredibly cost and time effective. Ronald helped me use IPhoto Library Manager to delete duplicate photos, upgrade my operating system to Yosemite, and set up Time Machine to backup to an external drive. Ronald also helped me migrate my photos from IPhoto to Lightroom. Thanks to Ronald's help, the migration from IPhoto to Lightroom was easier than I expected. Ronald is currently teaching me how to organize and edit my photos using Lightroom. Working with Ronald has been delightful. He is efficient, thorough, professional, and extremely knowledgeable. In addition, he is patient and pleasant. I can't say enough good things about him, and would highly recommend him.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, Lightroom
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Home User

Industry:

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is a problem solver!

13 March 2015

Written by

From

New York, US

Ronald has made my life so super easy! For the last 8 years he took care of my several Apple laptops, my iphone and my ipad. Which means: getting content from one laptop to the next, cleaning the content as there is a lot of stuff you don't need, organizing content in a simple and clear way, killing advertising viruses that were all over my system recently, making all my apple friends working well together - and making me happy. As soon as there is a problem, I send Ronald an email, he always answers promptly, we then use Skype and Team Viewer - that way he is working on my laptop while he is in Portland, Oregon and I am in Milan, Italy. Incredible! Thank you, Ronald!!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Entertainment

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent, knowledgable, thorough, responsive, patient teacher

10 March 2015

Written by

From

New York

Ronald could not have been a better teacher/consultant. We worked remotely using TeamViewer which unexpectedly was MUCH more convenient than having a person next to me. He helped me migrate my photo library from Aperture to Lightroom seamlessly, and also taught me the ins and outs of Lightroom. He is extremely knowledgable and thorough, doesn't leave any detail untaught, and he is super patient. He knew the answers to ALL my questions--not all of which were easy. I can't say enough good things about Ronald, he was a huge help and I will absolutely reach out to him again with any questions I have across all my Apple devices.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Training, Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

There's no one better!

18 December 2014

Written by

From

Boston, MA.

Where should I begin? I first began my working relationship with Ronald Gehrmann in 2003, when I decided to take that giant step of creating a website for my culinary tourism business. Calling Ronald proved to be one of the best decisions I have ever made. Ronald made the mysterious process of designing a website far less daunting than I had imagined it would be. Efficient, patient, and easy-going, he took the time to explain things in a way that I could easily understand, without any intimidation factor as he guided me through the transition, and brought my business into the new Millennium. Not only was he indispensible in creating my website, Ronald also helped design the various printed materials that are a crucial part of my business. Over the years, Ronald has assisted me in countless ways, through several generations of Macs and iDevices, to advising me on the pros and cons of new equipment purchases; setting up new Macs, printers and network, and upgrading operating systems. Maintaining accurate customer data is a vital part of my business, and Ronald was a godsend in guiding me through the transfer of such data from my old application to Apple Contacts. With technology advancing at an alarming rate, Ronald’s expertise was key in keeping my data in sync with ICloud and Dropbox and in ensuring data backup with Time Machine Tutoring as well as troubleshooting wherever and whenever necessary. I initially came to know Ronald after a friend found one of the websites he had helped design and suggested I call him. He was living in New Hamphire at the time, and later moved to New York. Now happily ensconced in Portland, Oregon, Ronald has shown that it doesn’t matter where he is physically-with TeamViewer for screen sharing and Skype for video and audio chat, it’s as if we’re sitting together here in my Boston office. I would unconditionally recommend Ronald to anyone in need of Mac support. His wealth of knowledge, Sherlock Holmes-like ability to get to the bottom of any technological mystery, all done with professionalism, patience and, most importantly, a sense of humor, are all second to none. I’m confident that, like me, calling Ronald will be one of the best decisions you will ever make.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Database, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Hospitality

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent teacher, consultant & trouble shooter

14 December 2014

Written by

From

Portland OR

Ronald helped me set up my new iMac, transferring data from my previous one along with setting up a new wireless printer. Ronald also synched up my contacts & calendars via iCloud between the new iMac, iPhone, iPad, and MacBookAir. We also discussed backup strategies for my business. Ronald is incredibly efficient, very personable, and a great teacher. I look forward to working with him again.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Multi-unit deployment, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald knows his stuff.

10 December 2014

Written by

From

Portland, OR

He exceeded my expectations and we accomplished a lot in a short period of time. I am fairly knowledgable about Macs but he still showed me a few new tricks! You won't be disappointed if you decide to use Ronald's expertise. Ken

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Real Estate

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent teacher

15 November 2014

Written by

From

New York City / London / Lisbon / Hong Kong

Ronald has been saving me from a nervous breakdown since 2013, working first with MacBook Air, followed by iPhone, then iPad, Apple TV and printers. We have been working with apps such as Microsoft Word, Dropbox, and 1Password; with operating system upgrades; in person at my home or remotely using TeamViewer when I am travelling abroad. For the very complex Apple products we did tutoring sessions of one hour or sometimes more, as well as brief troubleshooting sessions for unexpected problems. It is wonderful to have someone at hand, at very short notice, and who is knowledgeable -- and has the patience of a saint -- to help sort out the technical problems we users can’t fix on our own. I can say that Ronald fits the bill and I am grateful to him. He recently moved from New York to Portland, Oregon and I’m glad we can keep working together remotely.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent instructor and troubleshooter

13 November 2014

Written by

From

New York, NY

Ronald Gehrmann has been the best Apple computer consultant/instructor/ fixer that I have ever encountereed in my two decade experience with Apple computers. He has been not only knowledgable and expert, but prompt, and time efficient in dealing with an older writer whose use of the computer is essential to his work. I have worked with him face to face and via telephone and in both methods he was been equally effective. He is moving out of New York to Portland, Oregon and it is my intention to continue working with him virtually. Those who hire him will find themselves lucky indeed.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Superbly professional and excellent company

14 August 2014

Written by

From

New York

Ronald Gehrmann will not only save your bacon, he will save your sanity. He has done so, more than once, for me. I am a reasonably sophisticated computer user (going back to the days when commands were strings of letters) but problems connected with the installation of a new wireless printer had me ready to return to a quill pen. A house call from Ronald made all things harmonious -- not only painlessly, but pleasantly. When he was here, he did more than link the printer to the network -- he added controls to both the computer and a tablet to make the printing go seamlessly. Along the way, he showed me how to do several useful things unrelated to the main goal. Later he came to my rescue again -- this time remotely, taking over my computer with a program I had asked him to install -- to resurrect a printer that I use only to print high quality photographs. The whole setup now works painlessly. He also installed a recalcitrant app on my tablet by syncing it through the main computer. Ronald knows an enormous amount, is a gifted teacher and a thorough professional, and is very pleasant company, whether in person or on the other end of a telephone line. I recommend him very highly indeed, and with enthusiasm.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, printer troubleshooting, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

New York City's finest Apple Teacher

06 August 2014

Written by

From

New York, NY

Ronald Gehrmann got me into the real world! He convinced me to change from BlackBerry to the iPhone, which would be compatible with my MacBook Pro computer. Through Ronald�s guidance, patience, assistance, and problem-solving energy, he has opened up my life and world to the full benefits of what modern technology has to offer. Ronald is patient, persistent and creative in whatever problems and projects I choose to deal with. From knowing nothing about technology, after 2-1/2 years of work with Ronald, I can hold my own with anyone, and have mastered many different applications and projects. Together, we have worked on organizing email, using websites, creating photo books, editing in Pages, operating system upgrades, setting up new printers and wireless networks, and more. Ronald has given me total exposure and experience with Apple products. In addition, when I�m stuck, I can call Ronald and at a moment�s notice through TeamViewer, he can solve my problem immediately over the phone. Thank you, Apple, for making it easy to find a qualified consultant by Zip Code on your website. In conclusion, five stars to you, and five starts to Metro MacSupport � Ronald Gehrmann.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

EXTOLLING THE VIRTUES OF RONALD GEHRMANN

04 August 2014

Written by

From

New York, New York

I�ve been working with Ronald for over two years. I was new to Apple MacBook Pro and with time I added other Apple products � iPad, iPhone and iPod. For many folks of a certain age like me, the computer is an indomitable set of questions and a total fear that I will do something that will crash the computer and everything will be lost. Ronald has provided an immeasurable amount of help and support. He did the set up and the linking of all of my devices and printers. When I have a problem, he is always available in less than 24 hours whether in person, on the phone or with something called TeamViewer, which allows him to see what is happening on my computer in real time. He is patient and always willing to talk me through whatever questions or technology questions I have, and there are many. He has helped me to learn how to download music, movies and TV shows. He has also been patient when taking me through setting up files, organizing email files and troubleshooting when I do something really dumb. Ronald was also incredibly helpful in helping me to create, set-up and maintain a website. No only did we do much of it together, much more on his part, but he also did much of it on his own time. Ronald provides excellent hands-on learning, but is willing to repeat or find another way to explain something, just in case I didn�t get it the first time. Ronald is patient, accommodating, understanding, with a wonderful sense of humor. I would not hesitate to recommend him to assist anyone whether a novice, like me, or someone with a great deal more confidence and skill.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, build website with weebly, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald knows his stuff!

02 July 2014

Written by

From

New York City

I have had the opportunity to work with many computer consultants over the last 20 years. This year I had the good fortune to work with a very special one: Ronald Gehrmann. He knows his stuff! And his personality is just right for the job. His calmness, patience, and good nature made working with him a very pleasant experience. Computer problems can be very trying, as we all know. So we need experts like Ronald around to make life easier!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

My long-term support person ... excellent, efficient, top-notch!

09 May 2014

Written by

From

Boston, MA

I first began working with Ronald in 2004. At that time we worked in-person to select the right Mac for my business and personal needs and to create my website, business cards, etc. Since then, we have continued to work together remotely to update my website and software, plan purchases (laptops, iPhones, printers, apps, etc) and synch those various devises so that all work smoothly. Further, he has taught me shortcuts on the computer and to be as self-sufficient and knowledgable as I�m willing and able. Indeed, over the past 10 years, I have valued Ronald�s computer know-how, creativity and intelligence .... and I have also been so very appreciative of his patience, cheerfulness and honesty. He has my trust and respect as a consummate professional.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, website design, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald restored my sanity

23 April 2014

Written by

From

Canton Center, CT

For several months my experience with an old iMac, and recently a new iMac, has been an agonizing and frustrating one while attempting to complete a book I am writing. During this period, after many phone hours in consultation with at least eight AppleCare support technicians (and several Comcast technicians), efforts to resolve the computer problems were unsuccessful. Finally, a colleague of mine suggested that I contact his Mac support consultant, Ronald of Metro MacSupport New York, stating that was the best he had ever seen. My colleague could not have been more correct. Working with me remotely using a screen sharing program, within a two-hour period Ronald had solved the problems, set up programs and taught me procedures to make my book writing much more efficient. Even more important, however, was his patience, clarity and logic in his explanations, and sincere empathy for one who is relatively computer illiterate. He is clearly one of the brightest, if not the brightest light, in the Apple support field.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, laying out book in pages, General Office, skype and teamviewer
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald solved a huge problem for me

15 April 2014

Written by

From

New York, NY

Ronald has given me tremendous help and support with my computer, my iPad, and my iPhone. He is tremendously skilled, and has a wonderful way of translating technical mysteries so that I can understand how to cope. I am a novelist, and I had a finished manuscript in 10 separate files. Ronald was able to consolidate everything into a single file so that I could submit it to a publisher. I highly recommend Ronald. He works quickly without appearing to hurry, he is calming and assured. Ronald is available for consultation thanks to remote screen sharing, which is awesome for me.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, microsoft word, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Perfect way of learning how to use your various Apple devices productively

26 March 2014

Written by

From

New York, NY

I recently left corporate life after many years to start my own business. This entailed a complete switch from Microsoft to all Apple devices. It also meant I no longer had an assistant. While I love Apple products, some of their interfaces are not intuitive. Getting to a point of total frustration, I searched for someone to help me learn how to use my Mac desktop productively, as well as all my laptop, iPhone and iPad. I had the great fortune of finding Ronald Gehrmann, principal of Metro MacSupport. I cannot say enough to recommend Ron as an instructor. In a couple of hours, he brought me years forward in how to use my computer properly. Ron is a magician! He is knowledgeable, patient, and a pleasure to work with. If you really want to get the most out of your Apple products, get in touch with Ron. You will be thankful! I now perform like a real "computer" person.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

An outstanding support

11 March 2014

Written by

From

New York, NY

Ronald is a very talented IT/Mac expert - he helped me upgrade my system and organize and optimize my photos through Lightroom. I have worked with him face-to-face and remotely, and he is not only rigorous and reliable, but he also has a real passion for what he does. I would strongly recommend Ronald to anyone who needs Mac support.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, adobe lightroom, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is the best. no matter what my problem is, he solves it

05 March 2014

Written by

From

York, ME

I used to work with Ron in person when he was in Portsmouth NH 13 years ago. I now work with him remotely. I'm not very computer savvy and often need help. He is very patient My last episode-I spent 9.5 hours working with 4 different "tec" people at AT&T after they "upgraded" my iphone. In the process they not only messed up my iphone but also my lap top. Ron fixed it and cleaned up some other things in less than an hour. He is always there when I need him.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Providing me with expert help for over a decade!

19 February 2014

Written by

From

Kingston, NH

It has been ten years since I first met and began to work with Ron. He has helped me build and maintain a website to showcase my photography using both Apple and Adobe products. It would be an understatement for me to say he�s a genius who knows his way around these products, and how to deal with the simple-minded mistakes I always seem to perplex myself with, but are a piece of cake for him to figure out. In the years I have known him he has patiently guided me through computer hardware upgrades, operating system upgrades, and application upgrades, as well as helping me with data backup systems. He has patiently showed me how to use such programs as Photoshop, GoLive and Lightroom, and has helped me set them up in ways that save me time and worry, letting me concentrate on my photography skills. When Ron lived in New Hampshire, he worked with me at my home, and though he moved to New York City in 2007, the ease with which we can work together despite the distance is amazing. With remote screen sharing software and with my permission he can view and control my computer while talking to me on Skype, leaving my hands free to work on my end as well. This way we have together solved dozens of problems I have gotten myself into over the years. Ron�s willingness to help and genuine concern for, as well as respect for me and my passion for photography, makes him a one-of-a-kind asset who is absolutely an invaluable resource for me to call upon in need. Over the years he has become a friend as well, and that more than anything is important to me and gives me the peace of mind to pursue my own passion without the extensive technical knowledge I would otherwise have to acquire. Without Ron it is doubtful I would have found a way as easily to share my photography with the world, and that is priceless!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, adobe lightroom, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

A great help in many ways

27 January 2014

Written by

From

New York, NY

I heartily recommend Ronald as an Apple Consultant. My experience with Ronald in receiving guidance and direction in using my computer and assembling documents has been stress-free and successful. He helped me move from a PC to MAC, as well as setup my email account. Most gratifying has been his help in laying out a syllabus and schedule for my college classes. Together, we have been able to do a lot of remote consultation using TeamViewer. He is personable, professional, punctual and reasonable in his fees. He has my full endorsement.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, page layout, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

HE'S A GENIUS!

21 October 2013

Written by

From

New York

Ronald has been my salvation in this diabolical tech world for several years. He makes the difficult seem easy and has taken me through all the "problems" with my computer/printer/iphone and organized it all...address book, contacts, applications, photos, website, the works! Having Ronald come to my office in person is efficient and every minute is a learning experience...but so is having him solve my tech problems using Team. He's some kind of miracle and his incredible knowledge is dispensed with patience and the calm attitude one needs when your computer is not cooperating. Thanks to Ronald I've gained knowledge and confidence and I highly recommend him irrespective of your level of expertise.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, remote support, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

A fast-working, very intelligent, competent, problem solver. A delight.

12 September 2013

Written by

From

New York, NY

Ronald Gehrmann is a wizard and a delight. He works rapidly and has a depth and breadth of knowledge about Apple computers and devices that is phenomenal. He has done wonders in making my collaboration with a distant author more efficient and satisfying. It is always a pleasure to see him because you know your computer frustrations are about to be a thing of the past, and also because he is an interesting, thoughtful person. He can also do a great deal at a distance, via TeamViewer and Skype. I recommend him unreservedly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, dropbox, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is the superhero of the apple computer world!

11 September 2013

Written by

From

Forest Hills, NY

Ronald came to the rescue when my entire Wifi system was down. He quickly evaluated the issue and resolved the multiple router, airport extreme and airport express problems with extraordinary speed. He also made sure that once the Wifi was up and running, it was working well throughout the house. He then patiently explained why I was having issues with my ICalendar and Contacts List and help ensure that all the applications were syncing correctly. I am looking forward to follow up sessions to learn more about IPhoto and to make sure all my files are properly backed up. Ronald was a godsend, truly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Expert at selecting and setting up and maintaining new macs

05 August 2013

Written by

From

New York, NY

Ronald is a gem-- he arrives on time, whether by phone or in person. He is knowledgable, careful, intelligent and thorough, all of which are much appreciated by me and my wife. Twice now he has rescued us on week-ends when I was reluctant to interrupt him. He helped us cheerfully and did not make us feel like a bother. All in all I cannot imagine setting up a new mac without his guidance for product choice or integration. Thanks, Ronald

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Successfully completed the job at hand with expertise and a smile.

07 May 2013

Written by

From

Manhattan

I needed a complete and precise transfer of all my files from a very old G4 to a new iMac 10.8.3. Plus reset of a printer, scanner; setup of Apple TV and AirPort Extreme. Also, a re-setup of many email addresses I have with different companies - a tangle which Ronald cleared up with enthusiasm and patience. He was highly professional, knowledgeable, and extremely easy to work with.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I loved working with Ron, he's totally responsive and helpful. easy to learn from.

22 March 2013

Written by

From

New York, NY

Excellent! very helpful with organizing and learning useful everyday tips for the computer.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

An absolutely superb learning experience; Well worth the investment of time and money

19 February 2013

Written by

From

New Jersey

Ron is especially knowledgeable, responsive and has a unique ability to explain and clarify even the most complicated concepts. We worked on organizing my extensive Lightroom library (approx. 100,000 images) into folders and collections, and importing images from a variety of sources, as well as moving the entire library from my internal hard drive to an external drive. Our sessions are conducted via Skype; Ron is very efficient with time, and I learn a lot quickly-and the sessions are also a lot of fun. He is a very sophisticated instructor/expert on all aspects of Lightroom and a pleasure to work with.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, adobe lightroom
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant did a great job

15 October 2012

Written by

From

New York, NY

This consultant did a great job helping me with some tasks I could not have done myself, in a very efficient way, and also helped me with some changes on multiple devices that would have taken me a very long time to figure out and execute myself. He was very knowledgeable and quick and able also to explain things I might need to do myself later in a way I could understand. I would definitely call on him again.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, migrate from previous mac
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

It is great to work as a team with the consultant

18 June 2012

Written by

From

New York, NY

Ronald has helped me in choosing and setup of the new iMac that was purchased in February 2012, and supported me in learning about programs, applications, troubleshooting, etc. His enthusiasm in his work is inspiring. He will search until he finds a solution to a problem or to something you would like to do.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, blurb book, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Feeling IT savvy

10 May 2012

Written by

From

New York, NY

Ronald means more to me than my hairdresser, manicurist and favorite bartender combined. He's helped me with, among other things: iPad, iPhone, Mac, backups, iPhoto, Dropbox, setting up a new business. His guidance makes me smarter than I am! Thank you.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Responsive and very helpful

03 April 2012

Written by

From

New York, NY

I've been working with Ronald since 2009, when he helped me migrate from an old PowerBook to a new iMac. It was a very pleasant turnover from old to new. I find it very easy to understand his explanations, not like some consultants who only speak in technobabble. After working on-site once or twice, Ronald has been able to do all subsequent support via phone and screen sharing, which is easy and convenient for me.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Essential Tech Support

02 April 2012

Written by

From

New York, NY

Ronald made it possible for me to move up technologically where I otherwise would not have. He is extraordinarily kind and patient. We also work together remotely which means I am assured that I can solve any problem anywhere, any time. I would highly recommend Ronald.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

What would I do without Ronald?!

22 March 2012

Written by

From

Santa Barbara, CA

Ronald Gehrman has been an incredible help to me as a relatively new Mac user. We've worked together since Sept. of '09 and he's knowledgeable, patient, fast, creative, conscientious and a whole list of other superlatives. Truly, he's the best IT tech person I've had the opportunity to work with. He's helped me with MobileMe, iCloud, photos, passwords, computer set-up, software, etc. Initially, we worked in person in New York, but as I live in California, we've been working remotely through TeamViewer, which has been incredible. I recommend him whole-heartedly!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Metro MacSupport provides intelligent, creative service of the highest quality.

23 January 2012

Written by

From

New York, NY

As a illustrator/graphic designer/photographer, I am often at the computer and I need a consultant who understands Macs and also the special needs of someone in my field. I've had good consultants in the past, but Metro MacSupport, for my money, is the very best. No contest! With Metro MacSupport not only are problems solved quickly, but they take the next step and anticipate other associated problems that might not be apparent. Here is an attention to detail coupled with a big picture view. Even beyond superior computer savvy, they act as educators, working at your speed, using non-technical language. Above all they are creative and respectful of the creative process. Want a website? No problem. They can do a beautiful job. Add in ultra-pleasant personal service and I'm sure any customer would have to be extremely satisfied.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, website setup
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The absolute best -- and the clearest in explaining and troubleshooting

11 January 2012

Written by

From

New York, NY

We've been working with Ronald since November 2007. He's helped us move from PC to Mac, and has taken us from 0 to 60 with remarkable speed and effectiveness. His personal charm, in-depth knowledge and availability are matchless. We would recommend him with absolute confidence to anyone who should be seeking his kinds of services. He is a gem.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Top Notch Support and Service!!!

12 November 2011

Written by

From

New York, NY

Before Ronald entered our lives, we had one PC, two ipads, two iphones, a wireless printer, apple TV... and no idea how to work any of them!! Within two hours, Ronald had our apple TV up and running, our new printer installed and printing wirelessly from our iphones, all our software on all our devices updated, all our devices synched, a wireless connection, finally, in our home office and more. Our next steps - getting another Mac, getting our calendars and contacts onto icloud, and organizing our crazy lives through the power of technology will definitely be under Ronald's tutelage. What a blessing Ronald is!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, apple tv, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

You want to work with Ron Gehrmann!

14 October 2011

Written by

From

Brooklyn, NY

We have worked with Ron several times over the last 4 years, both in setting up our home network and keeping it up to date as needed, including the addition of new hardware. User friendly does not adequately describe how easy he is to work with. Beyond updating our system, he also educates us in new apps that would interest us based on our current usage. He is an excellent teacher.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald Gehrmann is the most fabulous and knowledgable apple consultant

13 October 2011

Written by

From

New York, NY

I found Ronald through the Apple Consultant network in May, 2008. He was such a "find" and I , and anyone I referred to Ronald is extremely happy and very lucky to have the opportunity to work with him and learn from him.He is the extremely nice, totally knowledgeable about Apple Products and very trustworthy. Ronald is extremely organized. I have worked with him in person and over remote. He has helped with setting up mac and iPads as well as photo programs and iTunes.( By the way, he is a very accomplished photographer.) He is very responsive to my calls and always available to arrange times to meet. Over the years, Ronald has helped me with my various Macs and I pad and I couldn't do all this without his help. I so highly recommend him to help anyone interested who needs help with their apple products! He is an amazing person!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

concise, precise, capable service -- friendly -- for amateur user

12 October 2011

Written by

From

Reno, NV

Can you recall the thrill of accomplishing something you never thought possible, like a pro? Thanks to a dear friend, who gifted me with four hours of remote tutoring sessions with Ronald Gehrmann over the phone, I have a totally different view of what I think my MacBook Pro can do. I no longer fear the computer -- Ronald gave me the insights to use the Mac, like I use the phone, a tool that is of value to me: Not an expensive accessory that is only used for email. I was very skeptical, about anyone being able to teach me anything over the phone, being south of 60, and stymied by the VCR of the past days. What a surprise to find an expert who shares what you need to use your computer for what you want and then some. The best compliment I can truly offer, is the bottom line, after the gift of four hours, I signed up for four more on my own and will so continue. If you think you knew the Mac, or have questions, I don't think you could find a more informative teacher who shares his passion and fun, while guiding you through the many ins/outs, and other magic about your Mac. The value of Ronald's expertise is to give you the ability to use the computer in the way you need and realize the most unexpected "Aha" moments that you never thought possible. It's no longer a frustrating mystery that defeats me, it's a new adventure with endless opportunities. And I did not think that was possible. We've been working together since May 2009, and although I live in the West and Ronald is located in NYC, we work together via remote screen sharing. Remote support enabled me to make the decision to buy my iPad 2 and transition much easier, as well as ongoing support for my MacBook Pro.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Helps keep my business running smoothly and efficiently!

29 September 2011

Written by

From

New York, NY

I have been working with Ronald since Dec 09 and he has been beyond helpful in setting up, stepping up and supporting my business. As my go-to IT professional, he is quick to respond to a HELP questions, product recommendations, database set-up, etc. Ronald also provides tips and recommendations to make my work more efficient, organized and streamlined. In addition to being resourceful and speedy, Ronald is extremely patient for those less tech saavy and is very energetic, a joy to be around and deal with. I have learned many things from Ronald and my business is stronger because of his help.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant was reliable, available and offered great one on one service

19 September 2011

Written by

From

New York City

Ron works on site and has set up screen sharing which really saves time. He rescues me when there are immediate problems to solve and he can't physically be on site. He has helped me organize fonts and created back-up computer systems on external HDs that contain many large photographic files of great value. He has migrated data from my old Mac to my new with consistently reliable results. He has troubleshooted for my printers and organized all the external plugs so that they are accessible and labeled correctly. He has also weeded out all old hardware once removed from my old computer.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, printers, General Office, layout design adobe
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great fun to work with

13 September 2011

Written by

From

Littleton, MA

I met Ronald in Dec. 2006 when I was setting up my business. He got us up & running and was there to help us through all the problems that came up over the years. We always look forward to working with him because of his sense of humor and agility with computer problems. There was nothing we couldn't solve. His determination to find all the answers to our problems continues to be exceptional. Initially, we worked together on-site at my office, and since I moved my business, we've continued working together over the phone, using remote screen sharing software. Ronald's ability in technical matters was matched with his creativity in designing our website.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, website design, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is fabulous and a nice guy to boot

12 September 2011

Written by

From

new york

We have been working together since January of 2009 and Ronald has saved me from throwing out my imac,iPhone and iPad He is superb

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Hire this consultant. You won't find anyone better!

29 June 2011

Written by

From

New York, NY

Ronald is exceptional. He is knowledgeable and patient, and he is extremely personable, as well. Ronald has helped me to utilize my Macbook Pro much more thoroughly and efficiently, and he is always available via telephone and e-mail to answer questions. I even hired him to work with my parents when they came to town from San Francisco. They could not believe how good he was at answering their questions. I cannot recommend this consultant more highly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ron is superb and impeccable!

15 June 2011

Written by

From

New York City

Ron is a total professional and all I could possibly need for support and training.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch, password management; backing up
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is very responsive to all my mac needs!

09 June 2011

Written by

From

New York, NY

Ronald is very knowledgeable about all things Mac. He has been my mac consultant for over three years and I trust him with all my computer/iphone/ipad questions and needs. He also advises me on what new equipment to buy to complement my computer, and helps with set-up and troubleshooting. I especially like his ability to help me via screen-sharing - it saves me time and money! I would definitely recommend him to anyone needing help with their mac products.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is above and beyond....an excellent communicator as well as a superb technician.

09 June 2011

Written by

From

New Hampshire

I have owned Macs since the 1980s and I have worked with Ronald Gehrmann for nine years since moving to the northeast. To date, we have covered many Mac operations including upgrading my equipment multiple times, program installations and upgrades, troubleshooting, creating signage, developing spreadsheets, working with photographs and photo storage and, recently, movies. In all tutorials, Ronald is highly creative as well as efficient and practical. When time is short, this is a greatly appreciated combination. In the early years, I'd experienced a number of frustrations with my Mac products, but with patience and perseverance, Ronald brought me though. For the last several years, it has been smooth sailing. The current systems are running beautifully. Should i have a problem, Ronald is a remote connection away. Should I need to purchase something, he helps identify what would be the best product for my situation. When we work together, Ronald will often identify the next step I will need to make what I just learned even more useful. Or, he will back track and upgrade so that what we are doing will have a better quality system supporting the new effort. I have recommended Ronald to business people, friends and family, all of whom are very pleased to find out just how much more their computers can do, often saving them time and money. While Ronald is technically savvy, his ability to communicate is an important part of his success. He is able to work with both average and high level users, offering a keen understanding of their needs. He always leaves Mac users happier and better informed about their Macs, thereby creating more Mac fans.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald is an amazing consultant!!!!!!!!!!!!!!!!!!!!!!

09 June 2011

Written by

From

ipswich,ma

I have worked with Ronald for six years, initially in person when he lived in New England. Although I was sad not to see him personally we have continued working together over the phone and on my computer very easily. He is always up to date on hardware and software; he is a very clear and organized teacher; he understands and is a great photographer which is my field. He is the best and also a wonderful person!!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant is the consultant of your dreams!

08 June 2011

Written by

From

Chicago

I engaged Ronald as a consultant when we both lived in the same city (New York), more than two years ago. Since then I have moved to Chicago and the consulting relationship continues to work as seamlessly as before. Ronald has helped me almost effortlessly move from a PC to a Mac and continues to keep me updated with new features, routine maintenance and syncs with other devices, including an Android cell phone. Moreover, he has been invaluable in assistance with Lightroom 3, which I consider indispensable to my photography activities. He is always prompt, always reliable and if he doesn't know an answer, he'll find it. You can't do better!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ronald's wonderful to work with, particularly if you're a photographer

01 June 2011

Written by

From

New York City

I engaged Ronald for a tutoring session at home, and it was a revelation. He quickly transferred files from a recent shoot to Lightroom, then patiently and clearly walked me through all the cataloguing and editing tools in the program. For the first time, I really understood how to use it. Ronald is not only a computer wiz and a good teacher, but also an excellent photographer. That made working with him great fun because we had one language in common. I highly recommend him, and know I'll be calling on him again when I make the next move, into Photoshop. My favorite session was the two hours we spent setting up a website so I can showcase my photos. He set it up and patiently taught me how to use it, something I could never, never have done on my own. I'm thrilled with the reaction I get from people who now see my work online.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Photo/Video
Services performed:
Training, Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

He's fabulous

27 May 2011

Written by

From

New York, NY

As a person who came very late in life (and terrified) to a computer, so much so that my laptop sat hidden in a drawer for almost one year before I turned it on, I could not have begun that adventure without the help and guidance of Ronald Gehrmann. His patience and skill quickly overcame my fear and lack of intuitive ability. The "cheat sheets" he left behind after his departure were a constant reminder of what he had taught me and provided a continuing calming effect. When he left, he assured me of his continued availability. I recommend him highly as an instructor.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, web browsing
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Taking me through ipad2--oh! Thank you !

27 May 2011

Written by

From

New York City

What would life be without Ronald !? I trust not very good, easy and likeable!! He has been a lifesaver for my wife who is mechanically illerate, and for me I can only say that I now am able to take my first breath of air since taking me on ipad! Thank you, thank you !

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
iPhone/iPad/iPod Touch
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Extremely pleased with this consultant in all respects

24 May 2011

Written by

From

New York, NY

This consultant advised me on the purchase of a laptop and printer to replace outdated ones. He then set them up, along with an external hard drive and an airport. He also transferred all my files. He was obviously technologically savvy but was wonderfully patient with my questions. He was efficient without seeming rushed. I felt extremely comfortable with him and was struck by how happy and excited he seemed for me! Though I have used a computer for many years, I was overwhelmed at the idea of purchasing and setting up new equipment and this consultant was a godsend who successfully launched me a bit further into this world. I expect to call upon him many times in the future as I run into problems, as I have no one nearby to problem solve. I believe I have found in him the perfect solution to my technological anxieties!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, wireless
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

For 8 years I have depended on Ronald to solve any Mac-related issues.

24 May 2011

Written by

From

Exeter, NH

Ronald is unfailingly cheerful, responsive, and helpful. We began to work together in Portsmouth, NH, in 2003 and have continued to work remotely now that he is in New York. During the past eight years, he has advised me on Mac purchases as well as related software and hardware. He has solved any glitch I ran into and helped me adapt to new software as it came along. I feel no hesitation in calling on him for minor problems and have very much appreciated his counsel on major decisions. If there were a "more than excellent" rating, I would give it to him.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Always kind, patient, and helpful.

24 May 2011

Written by

From

New Hampshire

We have worked together since 2003 and I would have been lost without him. He has been so helpful with any problems or things that I have needed to learn over the years and often goes over and above what he needs to. I am not quick with technology, it does not come easily to me, but with his guidance I have managed to do better than just keep afloat and to keep learning. This has helped with my confidence in my ability to work and make good use of my computer.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

He's the perfect Apple Consultant - extremely knowledgable, quick to respond and easy to understand.

12 May 2011

Written by

From

Portsmouth, NH

I've worked with Ronald for nearly 10 years - on site in New Hampshire and, for the past 4 years, via TeamViewer, since his move to New York. He has a full knowledge of Apple�s product lines...knows how to get to the heart of an issue and can explain the most complicated things in plain English. He�s helped me in so many areas: � Buying and setting up numerous Apple�s products (iMacs, iPads, iPods, other hardware and lots of software). � Solving the glitches when something goes awry. � Teaching me how to write and produce a neighborhood newsletter. � Explaining how to get the most out of my iMac and Apple products (e.g. iPhoto, App Store). But most important to me is his turnaround responsiveness and his helpful, positive manner. I can�t think of a better person to help anyone with an Apple product and I�ve recommended Ronald to many, many grateful people. He�s simply the best.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, setting up wifi, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Patient, not at all condescending and very knowledgeable and helpful.

13 May 2011

Written by

From

New York, NY

Excellent teacher and very pleasant person with whom to work. Able to trouble shoot all the glitches very quickly and is willing to move from topic to topic - does so with great ease. Talented photographer, which is fun when dealing with photographs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

A user-friendly consultant

11 May 2011

Written by

From

New York, NY

Ronald has been consulting about my iMacs, iPhone, iPods, and iPad for almost 4 years. I don't know where I'd be without him (probably I'd have given up by now and gone back to a typewriter, transistor radio, and adding machine). He has set up new devices, suggested helpful hardware and software, and fixed numerous problems--problems attributable to me and problems attributable to the machines. Ronald is very flexible; he has come to my office, worked on my computer remotely, and answered questions over the phone and by email. He is always polite and respectful no matter how dumb my mistakes are or how elementary my knowledge of computers. I know that Ronald's rates are higher than those of many other consultants, but I have worked with other consultants, and believe me, Ronald is a bargain because he works more quickly and does it right the first time. I would recommend, and have recommended, Ronald to anyone who wants excellent help with his Apple products.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tops in my book!

11 May 2011

Written by

From

Exeter, NH

I've been working with Ronald since I bought my first Mac, over eight years ago. He's always there for me. Initially, when he lived in New Hampshire, we worked together at my home. Now, we work remotely using screen sharing, which is just as good as sitting side by side in person. If I ever have a question and email Ronald, he gets right back to me, even if he's traveling abroad. I feel like Ronald is my technology safety net. I am so technologically challenged, but Ronald is kind, very responsive, and never makes me feel stupid.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, skype, setup up backup drive, Photo/Video, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

We have been more than satisfied with Ronald's work with us.

10 May 2011

Written by

From

York, ME

After enjoying several years of using Metro MacSupport locally, we are fortunate to have the opportunity to consult with Ronald online whenever a need has arisen. Our Macs have always been in good hands with his help and his advise has been priceless. He knows Macs inside and out and can teach as well as perform various tasks we need taken care of with the variety of information we need to save and send. His enthusiasm makes these sessions fun and interesting and he is quick and straightforward so as to not waste time. We find him to be an indispensable, talented professional adjunct to our business and personal computer needs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Server storage, Photo/Video, Point of Sale, networks
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent all round Apple technician and first rate teacher

07 May 2011

Written by

From

New York, NY

Ronald lives up to his high recommendation from a friend. He is professional, well trained, excellent in drilling down to a solution to the problem at hand and suggesting overall strategies for future work. We worked on issues ranging from a continually crashing computer to evaluating and buying new equipment to editing photos and organizing components of an online music library. He is calm and articulate and encouraging. He makes tasks sensible and engaging.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
1 5
Value of Service
1 5
Expertise
1 5

This consultant is terrific

03 May 2011

Written by

From

New York, NY

I've been working with Ronald Gehrmann at Metro Mac Support for the past two years � from initial setup with new equipment (computer, printer, scanner, etc.), to tutorials around new programs (Pages), to trouble shooting a variety of issues as they have come up, to starting a blog. About half of this was done face to face, with the rest done remotely. In both instances we were able to get the job done quickly, effectively, and efficiently. What's more, unlike other computer consultants I've worked with over the years, when I've needed help I've heard back quickly (either via phone or email), and I never have to worry about appointments being honored or starting on time. I highly recommend this service.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5