Company Profile

  • Company name:

    The MacGuys+

  • Company address:

    Willow Grove Shopping Center
    24 Nathan Lane North

    Plymouth
    MN, 55441

  • Headquarters:

    Plymouth, MN

  • Website:

  • Number of consultants:

    2

  • Ratings & Reviews:

    5.0 based on 60 reviews

  • Company description:

    Supporting solutions for Business and Residential Apple technologies; vintage system repairs, liquid damage repairs, data recovery, and on-site or carry-in training & support. We offer several on-going proactive business & residential support plans to help keep your Macs running smooth!

Locations:

Expertise

Solutions

  • Mac
  • Mobility

Certifications

  • Apple Certified Macintosh Technician
  • Apple Certified Support Professional 10.13
  • Jamf Product Professional
  • iOS Deployment Essentials for iOS 11

Ratings & Reviews

Write a review

Displaying the most recent reviews for The MacGuys+

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

Excellent expertise and customer service!

10 November 2018

Written by

From

St. Paul, MN

I have a late 2014 MacBook Air that I wanted to upgrade to 500 gig SSD. I saw the OWC drive on Amazon and thought about ordering it, but instead I hired the Mac Guys to do it. A very good decision! The first drive was defective. Robert ordered another drive but because of the backlog, got a Samsung drive with an adapter instead. Then there were problems between that drive and the Apple Bootcamp drivers, which Robert spent many hours trying to diagnose. Eventually, the backordered OWC drive arrived and he installed it with no problems. For the 2 weeks that all of this took, I had a loaner MacBook Pro from the Mac Guys so I could continue servicing my customers (I am an Apple developer). I would definitely use them again!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Information Technology

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5

Superb Expertise and Customer Service!

05 November 2018

Written by

From

Chicago, IL.

I had been plagued by glitches of internet access and "scams" on my computer lately. After a phone call to the MacGuys, they got on it right away and had the problem remotely solved in just half an hour. It had been so distressing for me to have to deal with these unknown viruses and disruptions in the amidst of meeting deadlines in my work, but the MacGuys made the whole process like a breeze through a heat trap. ... Now my computer is working as slick as it was before and I can not be happier! This was not their first time coming to my rescue! I can not say enough about their professionalism and expertise - they not only know what they are doing, but make it comforting throughout the process. Their remote solution is a life-saver! Their customer service is simply the best! I would highly recommend them to anyone who haven't tried their service yet!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Magical

27 March 2018

Written by

From

Minnetonka, MN

Just the two of us. Yet, in a travel world we tried to manage and coordinate four mobile devices and one desk top. Complicated. The Mac Guys put the puzzle together. Fixed the errors of five years. Synched our network together. Recommended appropriate upgrades, equipment, and simplified our relationship with each other and Apple! A very valuable investment!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5
Expertise
5 5

Outstanding service!!!

23 March 2018

Written by

From

Edina, MN

Tom did an amazing job getting my computer updated and running great again! I had several issues that were long overdue in addressing and I couldn't have done it with out the help a true professional. I would strongly recommend Tom and his team at the Mac Guys+ to anyone who is looking for help with any of their mac products! -Scott T

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service!

15 March 2018

Written by

Recovered my files promptly. I would recommend this to anyone with a Mac problem. Service people are very cordial, knowledgeable, and friendly. Thanks!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Comprehensive job getting new system set up

08 March 2018

Written by

From

Minneapolis MN

Helpful service oriented consultant

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
4 5
Expertise
5 5

Best in the Twin Cities

02 March 2018

Written by

From

Minnetonka, MN

I've worked with The MacGuys+ for 8 years and they make sure all my equipment keeps running great. Upgrades always go smoothly and problems are fixed right the first time. Their whole team provides fast, quality service. And their proactive automated services catch issues before they become real problems that cost me time and money.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tim is a gem

02 May 2017

Written by

From

Minneapolis, MN

Tim has been extremely generous to me with his time, talent and wisdom. In my new business role as a Macintosh Accounting consultant his experience as a successful business owner has been a veritable goldmine for me. He has validated the direction I am going, offered sound advice in areas I hadn’t considered, and encouraged me every step of the way. His company ethic and services dovetail perfectly with my own and I have been so impressed with Tim that he has become the first official associate at my own company.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Finance/Banking

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent Service to keep you Mac running optimally

19 July 2016

Written by

From

Minneapolis, MN

Definitely use these guys if you use a Mac for home or business. Fast, reliable, professional. Highly recommend.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Got rid of incapacitating virus

30 December 2016

Written by

From

Bayport, MN US 55003

After five years of trouble free iMac service, I landed in the mother lode of viruses. Nothing I did could get rid of them. Tim attached a little tool, and cleaned up the whole thing in minutes. Then he spent about 15 minutes better organizing my files. Such an improvement. They are my computer resource for as long as I'm here.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

My Mac's New Best Friend

21 April 2017

Written by

From

Minnetonka

I have a "legacy" Macbook Pro. The MacGuys were great to work with. They diagnosed the problem and fixed it in a reasonable amount of time. I'm very pleased.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

MacGuys recovered tons of my wiped memory

23 January 2017

Written by

From

Minneapolis, MN

After Apple wiped my Macbook Pro's memory I realized that my back up had missed downloading my documents. Thus, I thought all my years of research were gone forever. MacGuys were able to understand my issue and for a reasonable price used professional software to recover tons of my documents and files I though I would never see again - all within the same day. So thankful and would highly recommend these guys!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Memory Recovery
Customer Size:

Home User

Industry:

Other

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Spot on service.

23 January 2017

Written by

From

Minnetrisat, Minnesota, US

I couldn't be happier with the service I received from The MacGuys. I was in the middle of several design projects and I needed an OS X reinstall (need I say more?). Tim asked probing questions, understood my concerns, walked me through what he would do and let me know what else they required from me to be able to do it. Two days latter I received a call that my iMac was good-to-go and ready to be picked up. The cost, very reasonable. Perfect!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Attention to detail outstanding!

19 January 2017

Written by

From

Brooklyn Park, MN

Brought in two laptops for upgrade/data consolidation and an older iPad that wouldn't upgrade on iTunes, the staff at The MacGuys+ got the requested work done in record time. Very happy with this business.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very easy to work with

06 January 2017

Written by

From

Roberts US

They were very flexible in times to meet and pick up my computer. Before they did anything the service tech called to double check what my problem was and what things I wanted fixed. He later called and pointed out a couple other things that could be changed/fixed giving me the price for services up front. He was patient when I had to have him repeat or explain items. I have already passed out a couple cards to friends.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
4 5

The MacGuys do a great job!

06 January 2017

Written by

From

Wisconsin

Tim is very knowledgeable and answers all of my questions promptly. He has always done a super job setting up my computers and fixing them when there's an issue.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Education

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

MacGuys in Plymouth are awesome!

21 October 2016

Written by

From

St. Paul, MN

I recently visited the Apple store with an older model laptop that was not working. The Apple store can only do so much and was not able to fix the problem so they recommended me taking it to the MacGuys in Plymouth. They were more than happy to help me. They are super friendly, very knowledgeable, and the price was right. Also, the turnaround time was very short. I would definitely recommend them and will certainly go back if I have any future issues. My laptop now works great - they replaced drive, more memory, and installed operating system. The consultant at MacGuys did a great job! They have been in business for years and they really know their stuff.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service!

26 July 2016

Written by

From

River Falls, WI

Tim solved some problems on my Mac and then went beyond to answer many questions and also demonstrate some features I had not been using. No questions were too small for him, and he treated me with respect and courtesy. I will tell others about this positive experience!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service and true Mac expertise

14 June 2016

Written by

From

Minneapolis, MN

A shout out for the great work you guys did on my iMac. It is SCREAMING fast now, and if anyone has an iMac or MacPro that you think is too slow, consider upgrading to a Solid State Drive - it will change your life! Thanks to the Mac Guys for their work and their recommendations!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Business: 1-9 employees

Industry:

Information Technology

Work Performed:

Within the last 30 days

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

They are there to help

26 October 2015

Written by

From

Minneapolis

Even though we are a small nonprofit with limited resources, they still treat us with the utmost respect as would other clients. They answered a ton of my questions with patience, and are always happy to jump in to help. I am no slouch when it comes to Macs, but they are totally at a level beyond with their knowledge. They are my first go-to.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Mac experts

15 October 2015

Written by

From

Minneapolis, MN

Our growing non-profit asked The MacGuys+ to help get us caught up on Mac system upgrades and replacements, and they've been able to step right in and give us immediate expert help. We value them so much, we've kept them on weekly as a welcome addition to our IT team. Tim and Tom know Macs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 26-499 employees

Industry:

Education

Work Performed:

Within the last 6 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very knowledgable

01 March 2015

Written by

From

River Falls, WI

I was referred to The MacGuys+ by a friend when I was trying to decide on the machine I wanted to purchase. I called them up with many questions about what system would be best for what I'm using it for and without hesitation I recieved a well rounded answer along with some advice for what I needed to do once I recieve my device. They answered all of my questions quickly and effectively.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Purchase Recommendations
Customer Size:

Home User

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The Future of Mac Consultants

03 February 2015

Written by

From

River Falls, WI

The Mac Guys+ are quick to respond and have xceptional people skills! They really understand technology and are redefining the level of service provided from Apple consultants through technology innovation. Tim has helped our business in many ways and we look forward to continuing to do business with Tim and his team!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Database, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Business: 1-9 employees

Industry:

Information Technology

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent To Work With

26 January 2015

Written by

From

Mpls, MN

I've used Tom/Brin et al for quite awhile and they've been great. I know enough to be dangerous and they have been there for me throughout.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Medical

Work Performed:

Within the last 12 months

Responsiveness
5
Value of Service
5
Expertise
5

MacGuys are simply amazing

23 July 2014

Written by

From

Stillwater, MN

I am a Financial Advisor and Professional Photographer who works out of my home in Stillwater, MN. I'd been having some issues with my 27" iMac so I called The MacGuys. They were SUPER professional and knew exactly where to start in solving my issues AND getting my productivity back on track. They assisted with some technology planning, storage questions and Dropbox and other back-up techniques. They were so great not to push any one solution for my storage and back-up needs but asked some pertinent questions and what my budget was. In the end, my computer is organized and flying at warp speed once again. I'm also implementing their backup solutions to provide me more peace of mind. Thanks MacGuys--You Rock!! Jeff W.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Photo/Video, networks
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Extremely helpful and knowledgable

23 July 2014

Written by

From

Minneapolis, MN

The MacGuys were very responsive to all my phone calls, were able to come out on short notice, and were very efficient with getting all the work done. They were able to answer all my questions and even saved me some money, explaining which services I need and don't need. Very helpful for small businesses. Will definitely use in the future.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Server storage, Database, networks, General Office
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Service

20 July 2014

Written by

From

BP, MN

This Mac Guys Plus have taken care of my Mac computers forever ! I always call them cause if I leave a msg, they call me back and have walked me through many a dilemma .

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

Always a good experience....

18 July 2014

Written by

From

Western Wisconsin

The Mac Guys have always been very responsive to my needs. I continue to be amazed by their high level of expertise, and the ease with which they're able to answer my questions and solve my computer-related problems.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
4 5
Expertise
4 5

Outstanding!

23 May 2014

Written by

From

chanhassen, mn 55317

Brin is kind, expert, creative and a great asset for The Mac Guys. Pls give him a huge raise!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great work and service

16 March 2014

Written by

As always you guys did excellent work yesterday when you came out to setup our new computer. Our new computer and the new Airport Extreme got setup just as we needed. My email was fixed, connected our iPhones to wifi and blu-ray and you guys even updated my email address on Facebook, now I can close down my old business email and streamline things a bit. I am most likely the most non-techie client you have and I forever appreciate your patience showing me how everything works. Thank you MacGuys for the excellent service! Claudia - West St. Paul, MN

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The MAC Guys Rock!

20 December 2013

Written by

From

River Falls, WI

I was out of room and everything was at the end of the rope with the iMac. They came to my house in River Falls, assessed issues, quoted me, ordered parts, came back and picked up the iMac, put in new giant hard drive, quadrupled the RAM, upgraded OS, reworked my library, transferred all old stuff to the new hard drive, came back to my house and made sure it was all running and went through more items once at my house. Tim was great to work with. I highly recommend The Mac Guys. I was about to buy a new Mac, no need, this thing is like new and runs so fast I can't keep up with it. Super happy.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant gives excellent & prompt service.

27 August 2013

Written by

From

Brooklyn Center, MN

II have a Mac & as simple as it is to use, I still need help. That is not the Mac's fault. The Mac Guys are always prompt to respond toe-mails or phone calls. They are also not condescending when they answer my questions . They explain things well & their prices are fair. The Safe Guard System saves time & frustration. Since I am not very computer knowledgeable I am easily frustrated.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fix a handful of computers

25 July 2013

Written by

From

Minneapolis, MN

Brin from The MacGuys was on time, professional, calm and competent. Would use him again! He answered questions for those less technical and those more technical. He gave strategies for maintaining the systems. He offered unsolicited advise. He stayed until the job was done. Can't thank him enough.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Responsive

25 June 2013

Written by

From

Minnesota

I ran into a data recovery issue. Unfortunately, the Mac Guys were not able to get the data off my system due to my hard drive's failure, but I truly appreciated their attempt. Bryn was very professional and responsive. I would use The Mac Guys again.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
data recovery
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

What a pleasure to work with such a fine, intelligent, young man!

16 March 2013

Written by

From

Edina MN

It was so refreshing to be treated with respect when dealing with computers. I am an older women who is somewhat computer literate. My consultant led me through all the ins and outs of my new computer and repaired all the damage I had created with my ignorance. He treated me with respect and humor. He was never rushed and spent the time necessary. We chatted about various other things also and I never saw the time pass. How refreshing! I can't wait until my next lesson. I was also pleased with Apple at Southdale. I phoned them for in house training advice and they didn't just sent me to a website. They actually made a suggestion which I immediately acted upon. It took only 2 days to get a consultant to my house! So much time saved. Kudos to the Mac Guys! Thank you so much! Sandy

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great remote/international support

21 December 2012

Written by

From

St. Paul, MN

My daughter is working in rural Spain for a year and was having trouble with her iBook. There are no Apple stores or even PC support in her area. I tried to help via email from the U.S. but there was not much I could do. The MacGuys were able to quickly get her Mac in order with their remote support. At only $40 a month this is a life saver. They just emailed her a small attachment to install that allowed them to remotely inspect her operating system and do all of her updates and continually monitor her system. This makes it easier for me to sleep at night.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
remote support
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Brin is a master! Basic maintenance and answered a boat-load of questions will save me lots of time and money!

27 August 2012

Written by

From

Twin Cities, MN

I called to set up the appointment and received a very quick response. Tim was immediately helpful on the phone. Brin came to the session on time and completely prepared. He was pleasant and easy to talk with about all my various questions. No 'geek speak'. His recommendations of how I should operate my Mac, clean up things on my own, which external hard drive to use were all invaluable! I now feel much more secure about all my data and I'll be able to divert a potential crisis by following his expert advice. There wasn't anything that wasn't to my complete satisfaction. I'd been following The Mac Guys tips on Facebook so I had a sense these guys were top notch from my first exposure to them but working one on one really confirmed it. I won't hesitate to hire them again or sing their praises to other Mac users.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, mac book pro
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, basic maintenance clean up, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Easy to get appointment, excellent service, great personality!

24 August 2012

Written by

From

Minnetrista

Brin spent several hours with us today helping us get our Apple IDs separated, network set up properly and 3 computers and 6 other devices talking to each other. He was clearly very knowledgeable, organized and he just had a great way of dealing with my nine year old son. I highly recommend The Mac Guys and Brin in particular.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fast, reliable and knowledagable

17 August 2012

Written by

From

St. Paul MN

I've worked with the Mac Guys for 5+ years. They've done an outstanding job of keeping my department current, up to date and running with minimal issues. They're also very good about new software, and not installing it right away because it's cool. They let the bugs get worked out and then once they're confident, they suggest the upgrade. This keeps so many headaches from happening and is much appreciated. They've also always been a phone call or email away. Literally answering anything thrown at them immediately.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I could not have gotten better service!

10 August 2012

Written by

From

River Falls, WI

I am a graphic designer that lives in River Falls, WI and because I am so far away from a close Apple Store, when my hard drive literally died I had some tough choices to make, which is what brought me to The Mac Guys. Their attention to detail, professionalism, and giving me piece of mind, sold me immediately on their service. I was back up and running in just a few days and the situation turned out to be much better than I thought it would be. Because I am a business owner, having a competent company come in with the least amount of worry, treat me like I matter, finish a job in more than a timely manner, and having that personal touch, will keep me coming back again and again. I HIGHLY recommend Mac Guys for the range of needs others might have for their Mac systems.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Our consultant, Brin, did an outstanding job.

03 August 2012

Written by

From

Minneapolis, MN

Our consultant, Brin, listened intently to our needs and made suggestions that would make the most sense for our personal and business needs for our home office. He worked diligently and efficiently. Brin was extremely personable and never hinted that he was on a time schedule or that he felt rushed to get the job done and move onto the next meeting. I would recommend Brin and his colleagues in a heartbeat to anyone looking for Mac support.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Set me up with a VPN

03 May 2012

Written by

From

St. Paul, MN

I had purchased Lion Server for my Mac Mini because I wanted to have a VPN access to it when I was away from home. I couldn't figure out how to get it to authenticate, no matter what I tried. Tim from The MacGuys+ helped me figure out the problem in an efficient manner & now I'm VPN-ing.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The MacGuys+ is an excellent Mac resource

05 April 2012

Written by

From

Minneapolis, MN

I've used the MacGuys+ for my personal computer several times now and they have done an excellent job fixing issues. They are professional, quick and knowledgable. I recommended them at work and they are now taking care of workplace computers and networking. Our computers and system are running much smoother. They know what they are doing, and are super nice guys too.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

SAVED my computer life.

27 January 2012

Written by

From

Minneapolis/St Paul metropolitan area

Had a defeating hard drive crash and they were able to do an amazing data recovery, put in new hard drive and update everything. I was hoping against hope that it would be a favorable outcome as the initial outlook was bleak. The MAC GUYS PLUS did an amazing job and were most understanding of the my personal computer and its content. Would highly recommend them for any issues that you might have with your Mac.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database, Photo/Video
Services performed:
Training, Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent work!

14 January 2012

Written by

From

Minneapolis MN

The Macguys are wonderful! My call was returned promptly and a visit to set up my new MacBook Air took place within 2 days. All of my files from my pc were moved to the Mac without incident. The service was great and I am already recommending them to a co-worker who wants to buy a Mac. They also set me up for the Cloud!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I'd recommend MacGuys+ to anyone!

16 December 2011

Written by

From

Ellsworth, WI

MacGuys+ is prompt, professional, friendly, budget conscience, extremely knowledgeable, honest, as well as current with the latest and greatest technology. Tim has been my computer "Go To Guy" for years. He keeps my system running great. On the rare occasions I have had problems with it, he had it back up and running in no time. He has developed a wonderful network in the industry which comes in handy whenever I need to upgrade my computer, software, etc. Give them a try... you won't be disappointed!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

free phone support

23 September 2011

Written by

From

St. Paul, MN

not only did they come to my home to fix my iMac, when I called back four times with questions they were more than glad to give me tips for free. I luv these guys!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent Service and Support

21 August 2011

Written by

From

Beldenville, WI

We've worked with Tim and his crew for many, many years. Tim keeps our Macs and PCs running and up to date. Since Tim's weekly visits we rarely have computers crash or have major issues causing significant down time. We are mainly a Mac shop with a few PCs thrown in the mix. They are all networked and can print to any and all printers/ copiers we have here. I would highly recommend Tim for your Mac needs and networking projects.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Courteous, Knowledgeable, Resourceful, Prompt

01 June 2011

Written by

From

Minneapolis, MN

The MacGuys+ are multilingual in that they speak both Geek and Human. Their knowledge goes beyond Apple products because they understand there are many dialects of the Geek language. To know other dialects helps with diplomacy, which is often needed in office environments. Not only do they know about computers and networks (and such), but they also know about the industries that their customers tend to work in. In the rare case that they don't have an answer for you in their head, they will use their resources and/or intuition to find you a solution fast. They will fix your current problem and will help you to prevent future problems.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The MacGuys+ = Responsive, knowledgeable and friendly.

01 June 2011

Written by

From

Boardman WI

I would recommend these guy's - great service and realistic prices.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Completely reliable, honest and knowledgeable

30 May 2011

Written by

From

Stillwater, MN

Tim and his associates have worked with me for years on my desktop computer and the laptops my family owns. He responds incredibly fast, helps to creatively problem solve anything I throw at him, sticks with the problem until it is throughly resolved, and always amazes me with his breadth of knowledge of all things computer - not just Mac. He has helped me purchase equipment when needed, clean up computers, resolve complicated memory issues, set up systems in my home, recover lost data and repair seemingly too-far-gone equipment. Tim can answer - in plain English - any question I have about how something is best accomplished on my Mac. I recommend Tim and The Mac Guys to everyone I know who is seeking in-home or in-office expertise - because that is what you'll get: expert help that is reasonably priced, personalized, fast and efficient. I wouldn't use anyone else.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Superb

28 May 2011

Written by

This group knows their stuff, are friendly, and punctual to boot! We use the mac guys for all of our mac needs!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant does great work.

27 May 2011

Written by

From

Menomonie, WI

Excellent Mac resource. Expecially for our small company, concerned with our needs, as well as our budget. Great wealth of knowledge and advice.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great for Mac islands in corporations

26 May 2011

Written by

From

St. Paul, MN

I've used the "Guys" now at three corporations and they have worked great with my IT department guys. They don't just fix things the teach us how to and make great recommendations for equipment and software. I highly recommend them.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great to work with!

26 May 2011

Written by

From

Chicago

I have been working with Tim for many years now and he's been a great friend and colleague. He's my go to guy for anything Mac related and is always very knowledgeable. I've been in the I.T. business over 10 years and would definitely say Tim is my preferred partner when it comes to Mac.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Write a review

Displaying the most recent reviews for The MacGuys+

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

They Know Their Stuff

19 December 2018

Written by

From

St Paul MN

MacGuys+ takes great care of my equipment. Their knowledge is deep but they are friendly and patient. I'm a Mac & PC graphic arts freelancer for advertising agencies, commercial printers, and marketing groups. MacGuys+ understands what I need my computer to do. After the purchase this year of my latest Mac with Bootcamp, I benefited from their expertise in both operating systems. I think that's what the "plus sign" means!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Graphics industry and music industry
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The MacGuys+ did a great Job!!

20 April 2017

Written by

From

River Falls WI

I waited for a couple weeks to call when I needed help on my Mac, I should have called sooner. The MacGuys showed up and did a great job, answered all my questions, they were easy to work with.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Always very responsive and helpful

22 March 2017

Written by

From

Wisconsin

I have been a Mac guy for many yeers. Before the Mac Guys came into my life I always had to call Apple or a friend for a problem. Now that I have the Mac Guys to call on, my life has been made much easier. I just can't say enough good things about this company.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Top-notch Service and Expertise!!!

18 June 2016

Written by

From

Chicago, IL. US

We have had Tim and the MacGuys+ as our Mac support backbone for both my husband's and my computers for years. As self-employed business people, our Apple computers are our livelihood. We can't imagine the kind of stress we would have had to endure had it not been MacGuys+ being there supporting us each step of the way. Tim and his team have more than saved our backs during our computer crisis. They are knowledgeable, personable, responsive and efficient. They also provide many routine services at a great price such as the SafeGuard plan which keeps our computers running great and seamless, providing us a great ease of mind. We have also used their Mail-in repair service and it worked out well - easy, painless and convenient. We live in Chicago, but the kind of services they provide make everything just as easy and fast, perhaps even more convenient than a local. We would highly recommend MacGuys+ for any Apple product support needs. One thing we learned hard way is living in this technology age, you don't want to play a firefighter but a diligent fire preventer. Having someone like MacGuys+ would definitely help you not only prevent disasters from happening by doing regular maintenance and SafeGuarding, but also help you through crisis such as a computer crash and data loss. They send out newsletters regularly filled with great tips and guidance. For the services, expertise and prices, MacGuys+ are undoubtedly top-notch!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database, Photo/Video
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent

29 April 2016

Written by

From

New Richmmond, WI54017

I’ve been having some issues with my computer, I-pad and I-phone. My life has been crazy and I didn’t want to go back to the Apple store to try to get them resolved. I found out about the MacGuys + from a friend, sent them an e-mail and they were able to come the next day. Tim was very personable and got right to work. Because of the number of problems I was having, he spent about 3 hours working on my computer, I-pad and I-phone, and my husband’s computer. If we had gone to the store we would have had to pack up all our equipment, cords, etc., spend at least 2 hours for travel and then another 6 or more hours with their help. The store is busy so it's never been less than 3-4 hours. I’m sure the result would have been our having to leave the computer there or their recommendation to upgrade to new devices. Tim was able to clean up all the things that were slowing us down, get everything up and running and some upgrades that will allow us to continue to use our computers for a few more years before having to upgrade. He even had us run to the store to get a portable hard drive so we could back-up the computer and showed us how to use it. For the expertise and the convenience of him coming to our house he was very reasonably priced. We will readily have him back if we have any further issues and will definitely have him back a couple times a year just to keep things working. It was so nice to have someone I can text, if I need help, or call on to come to our house. It saved us the hassle of loading everything, travel, spending money to eat out, and then setting things back up when we got back home. Great experience and I highly recommend the MacGuys + for your Mac computer needs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Troubleshooting, reset ID and coordinate devices
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5