Company Profile

  • Company name:

    MacVantage, Inc.

  • Company address:

    3900 Barrett Drive
    Suite 204

    Raleigh
    NC, 27609

  • Headquarters:

    Raleigh, NC

  • Website:

  • Number of consultants:

    2

  • Ratings & Reviews:

    5.0 based on 20 reviews

Locations:

  • Raleigh

Expertise

Solutions

Certifications

  • Apple Certified Associate - Mac Integration Basics 10.12
  • Apple Certified Support Professional 10.12
  • Apple Consultant Series
  • Apple Deployment and Management
  • CWNP Certified Wireless Technician
  • Jamf Product Professional

Ratings & Reviews

Write a review

Displaying the most recent reviews for MacVantage, Inc.

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

Continued service over the years

16 Mar 2020

Written by

From

Wendell, NC

Our company has been using Phil and MacVantage for several years. He is always responsive when we have a big or small problem. Through the years, we have called or texted in a panic and he always knows what steps to take to fix each problem. It is so important to have someone we can confidently call with questions or concerns or suggestions about repairs or upgrades. Of all the issues related to owning and operating a small business, we never have to worry about our computers because Phil is always available to help us. I would recommend MacVantage to anyone needing an IT professional that provides honest, quality work in a timely manner.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Outstanding Committed Service

24 Oct 2019

Written by

From

Raleigh NC

MacVantage has provided IT support for my business for 9 years, after rescuing my IT system from a less accomplished provider. I have never considered another provider after MacVantage took over. They are responsive and committed to making sure your business is up and running. They are pro-active and try to prevent problems. They are patient with me when I am clueless about technology. They provide detailed notes about each visit so that anyone else who takes over has knowledge about the system and so the client knows exactly what happened. I am extremely pleased with their services and would highly recommend.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Legal

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I cannot say enough good things.

16 Oct 2019

Written by

From

Chapel Hill, NC

Our firm has been using Phil as a consultant since 2013. I took over the day-to-day IT work in 2017 and have relied heavily on Phil for all types of advice regarding our Apple computers, iPads, and iPhones. He has always been accessible, knowledgeable, professional, ethical, and fair. He has a good sense about knowing which things to teach me to do and which things to do himself for our firm. Phil has the rare ability to be brilliant on the technology side, yet personable in his interactions. He uses terminology I understand and explains concepts in a way that is not at all patronizing. I always learn something new. I have a greater IT knowledge because of Phil. I can't say enough good things about him and his business.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Legal

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

MacVantage is and will always be my only "IT guy"!

16 Oct 2019

Written by

From

Raleigh, NC

Miriam Webster defines Vantage as: a position giving a strategic advantage, commanding perspective, or comprehensive view; 2: superiority in a contest, 3: ADVANTAGE, 4: BENEFIT, GAIN. Aptly named, MacVantage is all of this and more. Our family business began using Mac in 1984 and to my knowledge has been working with MacVantage since the beginning. My Dad was a member of the Triangle Mac Users Group, where he met Bob and the rest is history! Both Bob and Phil are knowledgeable about all things Mac and I fondly refer to them as my "Mac Gurus"! I would highly recommend MacVantage to everyone, whether they have a problem or not! We have a standing appointment for every six months, simply to take advantage of their knowledge and to keep our network running as smoothly as possible. The detailed notes that they provide are an excellent history as well as a reference that we use time and time again in between visits. I cannot say enough good things about MacVantage!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Database, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent!

16 Oct 2019

Written by

From

Raleigh, NC

Our company has been working with MacVantage since 2010. We have been mainly working with Phil. We are beyond pleased with Phil's service. He is very helpful in guiding us through all our IT needs. He pays close attention to details and is very knowledgeable. He is also very patient in training us on how to use all our apple products. Overall, we are very pleased with MacVantage!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Repeat life saver

16 Oct 2019

Written by

From

Raleigh, NC

MacVantage has been our computer consultant for over 15 years. Not only have they provided consistent network and computer maintenance for our firm, they also have provided emergency services during crisis. They are patient with our questions and knowledgable about services.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Saved my Sanity!

28 Sep 2018

Written by

From

North Carolina, US

As a retired academic spoiled for years by university PC tech support. I delayed upgrading my MacOS from 10.9.5 to High Sierra and asked Bob to do this, which he did very professionally despite encountering a few "surprises." I also asked him to disentangle the router-modem-printer mess that had developed when I suddenly had to replace my router. I ordered one over the phone and got one that evidently was too much router for the rest of my system. My printer would no longer print or scan, despite a total of 4.5 hours on the phone with router tech support and a computer professional friend. The solutions devised were all unstable. But Bob figured out what to do, in a very calm manner (unlike my own!) in the face of what was obviously a conundrum, and I now don't have to try to make do with very clunky workarounds. Wonderful!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Printer
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Home User

Industry:

Education

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Professional, Knowledgable, and Results Oriented

14 Jan 2015

Written by

From

Raleigh, NC

Phil has supported my organization for over 5+ years and consistently performed above and beyond my expectations. His ability to clearly focus in on both organizational, as well as individual employee business and IT needs, is phenomenal. His knowledge of current technologies and solutions is the reason I consistently call on him for help when my IT team can’t resolve an issue.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 26-499 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

A+ In all areas of technical knowledge and personal qualities.

22 Nov 2014

Written by

From

Raleigh, NC

This consultant, from a business standpoint, has very broad technical knowledge and professionalism. He knows his business and he is ethical in his relationships with his clients. He responds quickly and stays with a situation until it is resolved. He provides synopsis notes of his on-site visits that are very valuable as reference and resource documents. From a personal standpoint, he is exemplary. He is honest and conscientious. He makes an obvious effort to give a full measure of effort and value for time billed. He does not waste time and stays on course to accomplish what is necessary in as little time as possible. He has always been very considerate in his dealings with my small, one-person business and, I feel, treats all clients alike – no matter their size or budgets. He is totally dependable and does an excellent job of communicating and staying in touch regarding on-site appointments or phone consulting. I recommend this consultant without reservation from both a professional and personal standpoint and his company, MacVantage, as a long-term business partner.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Knowledgeable and courteous

05 Nov 2014

Written by

From

Raleigh, NC

MacVantage has been our computer consultants since 2002. They are reliable and easy to work with. Phil keeps great notes for us all to keep up with required information. We also appreciate the patience it sometimes takes to deal with our unique office situation. Overall, they are responsive, knowledgeable and professional. A great asset to our business.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent consultants

05 Nov 2014

Written by

From

Raleigh NC

MacVantage does an exceptional job maintaining and improving our office Apple system. Before moving to an Apple system, we interviewed several local groups, and MacVantage stood out from the pack by their candid answers and value of service. They are responsive and helpful 100% of the time. I receive a detailed update after any service so that I have accurate records of their work. Sometimes in this work, it is hard to trust someone; however, MacVantage has earned my trust! I am happy to have them assist my business is being more efficient over the past six years.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Legal

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

MacVantage keeps my law firm operating smoothly

05 Nov 2014

Written by

From

Durham, NC

I rely on MacVantage for all my law firm's technology consulting and have been using them exclusively for the last five years. We run mostly Macs but one PC and a couple of virtual PCs. MacVantage keeps everything running smoothly and well-integrated. They always respond promptly to emergencies.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Legal

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fantastic experience!

05 Nov 2014

Written by

From

Raleigh, NC

Prompt, orgnaized, and thorough. Consumate professionals.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, Database, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Real Estate

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Consultant was great!

05 Nov 2014

Written by

From

Durham, NC

Consultant work online to troubleshoot a network problem with our system. We really appreciate his expertise.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

On-time and on-budget

05 Nov 2014

Written by

From

Raleigh, NC

We have used MacVantage since interviewing them when we were investigating switching from PC to Mac several years ago. They were the most responsive to our needs and did not try to "up sell" us. Obviously we made the switch and have been incredibly pleased with their timeliness and willingness to work with us. One feature of their service that has saved us several times is their detailed notes that are provided after they complete a service. If I forget a key piece of information you can bet it will be in the notes. Saves me and them from unneccesary calls over sometimes very minor things that I as a non-computer guy don't remember and really I don't have to. Just refer to the notes! Another nice thing about them is they have a great understanding of the PC. I have a program that is crucial to my business that only operates in the PC world and they have helped me keep it running on a partitioned harddrive on my Mac. If you are considering making a switch from one platform to another or from one Apple consultant to another you really need to check out MacVantage - excellent service, timely, and at a fair price.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Finance/Banking

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

MacVantage Inc. - High Quality Consultant

05 Nov 2014

Written by

From

Raleigh, NC

We have worked with MacVAntage Inc. for almost 10 years. They are knowledgable, very responsive and very thoughtful in their process. We have developed a great working relationship and trust their expertise and knowledge. They are conscious of us not only remaining up to date with our technology needs, but also respectful of our budget. They often take the time to think through and process multiple options for our company. We would highly recommend them to a friend or colleague.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Industry Specific
Services performed:
Remote Server, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant never fails.

05 Nov 2014

Written by

From

North Carolina, US

I have worked with this consultant for some years now and he has never failed to resolve whatever difficulties I may have been experiencing. Works in a time efficient manner and works to solve problems in the most cost efficient manner. I hope he never retires.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great consultants!

05 Nov 2014

Written by

From

North Carolina, US

Remember the kindly family doctor who came to your house in times of need and left you feeling soooo much better? Even if you don’t, you can have that experience with MacVantage. I don’t know what our family -- and my freelance business -- would’ve done without them for the past several years. Their consulting team can’t be beat. They really know their stuff -- they’re great at diagnosing your problem and offering the right solution for YOU. They’re good educators, too; they tailor their communication style for everyone from computer newbies and kids to more tech-sophisticated customers. They’re responsive! They get back to you in a timely manner and show up when they say they will. They return phone calls in emergencies, like when I was about to start a big freelance project and my aging laptop was misbehaving -- they got me up and running in record time. And they’re CALM, just like the family doc. Can’t recommend them highly enough!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Security, WiFi, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Response

05 Nov 2014

Written by

From

Raleigh, NC

Phil Shepard has been my go-to Apple person for years. He is knowledgeable, responsive and has never failed to solve my problem. Also takes his time to explain what is going on, answers my questions and never talks down to me even though I am "technologically challenged". I will always call Phil for all my Apple needs - great guy to work with.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting, Problem solver
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

First hired in 1990's

05 Nov 2014

Written by

From

Raleigh, NC

It has been and continues to be Excellent service, Phil was a very early in my Mac use . He has literally been the person to call for questions, what if's" whether nor it has to do w/ something unfamiliar, how can I " questions, and his personal instructions as well as implementing and reviewing. I refer friends in the area to him consistently. 5 star quality service and working relationship whether telephone, in person, house call. Excellent.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5