Company Profile

  • Company name:

    MacResolutions

  • Company address:

    2385 Columbia Street
    Palo Alto
    CA, 94306

  • Headquarters:

    Palo Alto, CA

  • Website:

  • Number of consultants:

    1

  • Ratings & Reviews:

    5.0 based on 24 reviews

Locations:

  • Palo Alto

Expertise

Solutions

  • Mac
  • Networks

Certifications

  • ACSP 10.6
  • ACSP 10.8.
  • Apple Certified Associate - Mac Integration Basics 10.13
  • Apple Certified Support Professional 10.10
  • Apple Certified Support Professional 10.12
  • Apple Certified Support Professional 10.9
  • CompTIA Network+

Ratings & Reviews

Write a review

Displaying the most recent reviews for MacResolutions

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

Fred is incredibly professional, knowledgable, calm and friendly. Resolved numerous issues in a short amount of time Great value!!!

18 February 2018

Written by

From

San Francisco Bay Area

Thank goodness for Fred at MacResolutions. I had a serious problem with my wifi system and needed to get it resolved quickly. Fred returned my call the same day and although he couldn't come on site for a few days, I was relieved that he understood the problem and was confident he could resolve it. During his service call, not only did he fix the wifi, he addressed about 5 other things that had been nagging issues but didn't justify a separate service call. Fred took care of everything and answered my questions about optimizing that he will follow up on at his next visit. Bottom line, he is knowledgable, efficient, professional, and reliable. I'll never ask anyone else for help.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Wifi, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fred Balin is thorough in diagnosing and fixing mail importation issues

29 September 2016

Written by

From

Palo Alto, CA

I found Fred when highly skilled experts at the Genius Bar referred me to the Apple Consultants network, having done all they could to address a mail importation issue. Fred interviewed me via phone and email in advance of our meeting, met me at a coffeeshop near his home office, and worked with me for 5 hours over the course of a single day to fix the problems I had encountered in importing a large mail file. I highly recommend him when problems require escalation beyond what the Genius Bar is able to handle.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fred is the best!

10 April 2016

Written by

From

Redwood City, CA

Fred helped untangle multiple problems with our Mac - everything from back up issues, to email problems, and photos and continues to be of great support on all computer issues. He is very smart and methodical in solving problems and really cares about the customer. I will only use Fred for my computer tech support from now on. Highly recommend - quite the find!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great consultant

28 November 2015

Written by

From

95014 Cupertino, CA

First time to experience this reviews, good job consultant

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Industry Specific, Database, Photo/Video, Point of Sale, http://www.macresolutions.com/, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Integration with current IT, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, http://www.macresolutions.com/, Multi-unit deployment, Troubleshooting, Build new application
Customer Size:

Business: 500-999 employees

Industry:

Information Technology

Work Performed:

More than 12 months ago

Responsiveness
5 5
Value of Service
4 5
Expertise
3 5

Very responsive and thorough service

23 September 2015

Written by

From

San Carlos, CA

Fred is always easy to reach and responds quickly to all of our office IT requests. He offers us a variety of options to solve our problems and once we choose an option, he completes the work in a timely manner and and communicates clearly throughout the process. He recently upgraded two of our office iMacs and greatly improved their performance. The work was fast, reasonably priced and he saved us from having to buy two new machines.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fred Balin Rocks!

31 August 2015

Written by

From

Palo Alto, CA

I had already spent upwards of 20 hours or more at the Genius Bar trying to install Windows 7 on my MacBook Pro with BootCamp with no success. I needed it for a course that I was taking so my urgency was great. I am a small business owner and as such my hours during the week are at a premium. Fred was very professional and dedicated several weekends on my schedule to resolve this issue! Thank you Fred!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Medical

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant does a terrific job!

19 April 2015

Written by

From

Menlo Park, CA

Fred is very available and very helpful. He explains things in terms a lay person (non-compuer whiz) can understand. He shows up on time and works with you and your computer until the problems are resolved. He is even available in "off work" hours which is so appreciated. He is truly a wonderful resource, and I would recommend him to anyone who needs help with any problem on their Apple computer.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant is a great teacher.

15 May 2014

Written by

From

Palo Alto, CA

This consultant who has worked with me on several occasions always finds the means to solve any technical issues I may have with my computer. He is skilled, related, explains clearly, and I learn more from him than from any other Apple work shops or one-to-one sessions.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Everyone LOVES Fred!

22 February 2014

Written by

From

Santa Clara, CA

Fred is a great listener and collaborative partner for all our Mac needs. He effectively planned, purchased and implemented the Mac network including all supporting software and hardware for our internal Marketing Creative Services team. He project managed all operation objectives including navigating internal stakeholders to deliver the system on time and budget. He continues to support all our Mac IT needs and backup storage with his expertise and proactive management approach � I highly recommend Fred!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Efficient, painless support for solopreneur with nearly zero IT IQ

20 September 2013

Written by

From

Sacramento, CA

MacResolutions has supported my professional and personal IT needs for about ten years. Fred Balin knows my systems and understands my business, and, as a result, always makes appropriate recommendations. He may not hear from me for a year, but when he does, he responds quickly. Recently, he diagnosed a hardware problem, coordinated with a computer repair shop in my area, and efficiently guided me through a painless OS upgrade. His support improved my compatibility with my clients and saved me the expense of an unnecessary purchase of a new system. And, very important, Fred knows how to talk to a techno-peasant like me.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fred brought my MBP back to life

03 August 2013

Written by

From

San Jose, CA

My MBP was in sad shape after a replaced hard drive. The repair facility gave me a non-migrated, brand new laptop with nothing restored. Fred returned my laptop is top working order - everything works!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Like having your own IT Department

01 August 2013

Written by

From

San Mateo, CA

Small businesses don't have an IT Department down the hall, but have to find computer consultants to help with problems -- not an easy task. I was extremely fortunate in finding Fred / MacResolutions more than ten years ago. Since then, Fred has set up three new Mac systems for me, with all the related software upgrades, drivers required for my printers and scanners, and making sure all this hardware and software play nice and communicate with each other. Over the years, he has kept everything running smoothly for me, responding quickly and efficiently to my frantic calls for help. Fred is a Mac genius and I highly recommend him.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant has always been super responsive & effective.

16 May 2013

Written by

From

Palo Alto, CA

I have utilized MacResolutions for over five years and they have been very responsive every time I called with a problem, whether it be small or large. I very recently (May 2013) sent them an email at 9:00 PM on a week night because my computer would send but not receive email. They returned my email via my smart phone that night and scheduled an 8:00 AM call the next day during which they accessed my computer and solved the problem remotely in about 25 minutes. It doesn't get much better than that!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Exceptionally capable, knowledgeable and efficient!

14 May 2013

Written by

From

Palo Alto, CA

I have used Fred at work and at home and recommended him to others who were also very pleased with his work. He is always very responsive whether I have a minor question or need to make an appointment. Trustworthy, thorough, knowledgeable, and easy to work with, I would not hesitate to recommend him!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I trust this consultant to take care of my computers

18 March 2013

Written by

From

Asia

Working in the IT field as a SysAdmin, I normally trust no one but myself to take care of the administration and repair of the computers of those of my family. However, being out of country, one still gets the bad luck of a computer failure that a remote session cannot fix. I chose this consultant based upon his prior positive reviews and my experience only confirms this. I would like to highlight the following features of his work: 1. Technical competence. 2. Excellent communication. (keeping me updated via email on updates/developments in the issue) 3. Good followup - After resolution of the problem, gave a clear description of the underlying issue and an overview of the steps taken to solve it. Also introduced me to an excellent tool to help me in administering my system. I would gladly recommend this consultant!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Always gets the problem fixed...

01 February 2013

Written by

From

Campbell, CA

I call Fred for any mac related issues, whether it's a random glitch or to get his opinion on purchasing mac product. When we do speak about a problem on my mac, he is very through and goes through each step clearly until the matter is resolved.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This exceptionally responsive and technically competent consultant always delivers

18 January 2013

Written by

From

Orinda, CA

I have had the pleasure of using MacResolutions for nearly two decades. I've relied on them for everything from emergency calls about application issues to turnkey installation of new products. I get immediate or very prompt responses, and the service and support have always been superb. The principal at MacResolutions is highly personable, easy to work with, and always goes beyond what is expected. I'm extremely satisfied with the service I receive, and I highly recommend MacResolutions to anyone who's in need of support and especially to those like myself who operate independently.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great customer service!

30 November 2012

Written by

From

Watsonville, CA

I have used MacResolutions services numerous times in the past 15 years and they have always been quick, responsive and thorough. He is an excellent diagnostician, figuring out intricate details of the ins and outs of systems set up for professional video post-production. He's always able to find answers and give easy to understand details that illuminate, rather than confuse with tech-jargon. I recommend MacResolutions highly without any reservations.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fred is extremely professional with highest integrity

16 November 2012

Written by

From

Woodside, CA

I would strongly recommend Fred to my family and friends. I have had him perform computer related work on over 10 different occasions. I have also had Fred do work for my Dad and Wife. He is extremely competent, friendly and respectful of my shortcomings! Fred gets an A+ from me!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

For Apple IT, go no further~!

08 November 2012

Written by

From

Redwood City CA

Fred became my design agencies IT over 10 years ago. His knowledge of Apple products and software far exceeded our expectations. In the few instances we had issues, Fred response time is amazing keeping the studio up and running. Thank you Fred for your years of amazing service!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

excellent service

26 October 2012

Written by

From

East Palo Alto, CA

I have been a client of MacResolutions for ten years and have always had satisfactory service from them. Recently I had to move twice and also recover from theft of my computer and they followed me closely from beginning to end. I appreciate having that service be available to me when I run into problems.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Multi-unit deployment, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Consistently helpful and responsive!

12 April 2012

Written by

From

Grass Valley, CA

I have been working with MacResolutions for some years, and find Fred Balin to be consistently helpful and responsive. I am not terribly sophisticated technically, so Fred has been helpful in reviewing product options for me, assisting me in upgrades, and in making product and software transitions. I have now moved out of the Bay Area and appear to be in a rare Apple-free zone with no consultants within a fifty-mile radius, so I consult with Fred by phone as needed, or meet with him if necessary when I am in the Palo Alto area. I really don't know what I would do without him!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Database, Photo/Video, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
4 5

An Excellent Help and Rescue Resource

15 February 2012

Written by

From

Palo Alto, CA

This consultant is an excellent help and rescue resource for all manner of Apple computer problems and tasks. He worked with both my wife and me to guide, conduct, and ease our move from PCs to iMacs and MacBooks in our home, and he has been our go-to guy when we have had significant problems with those computers such as an iMac not booting. He is a mature, responsible, informed, and motivated Apple consultant, and I give him my highest recommendation.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant did a wonderful job and explained everything so that I understood

11 February 2012

Written by

From

Palo Alto, CA

The consultant was prompt and he did the work very quickly and thoroughly but was always open to my asking questions, and his explanations were very clear and I could follow his instructions with absolutely no problem. He gave excellent recommendations for subsequent work that will need to be done. He explained everything he was doing as he was performing the tasks.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5