Company Profile

  • Company name:

    resquoo

  • Company address:

    255 Andover Street
    Suite 102B

    Peabody
    Massachusetts, 01960

  • Headquarters:

    Peabody, Massachusetts

  • Website:

  • Number of consultants:

    2

  • Ratings & Reviews:

    5.0 based on 27 reviews

  • Company description:

    Certified Data Recovery -Specializing in recovery of defective or corrupted hard drives, SSD, RAID, TimeCapsule, TimeMachine, computers, mobile devices, damaged iPhones. Local, affordable, secure and insured.

Locations:

  • Peabody

Expertise

Solutions

  • Mac
  • Networks

Certifications

  • Apple Certified Associate - Mac Integration Basics 10.13
  • Apple Certified Support Professional 10.11
  • CWNP Certified Wireless Technician

Ratings & Reviews

Write a review

Displaying the most recent reviews for resquoo

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

Very thorough and experienced

22 October 2018

Written by

From

Salem, Ma

Did a wonderful and quick job in recovering my data from a damaged laptop and transferring it to a new one. This had all my business data on it and I would be lost if it was gone! They worked the weekend and had it all done in two days and my new device works perfectly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Retail

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Wilfried and his staff did a great job.

26 April 2018

Written by

From

Mass, US

Wilfried and his staff are very knowledgeable concerning the problem with my computer. The job was completed professionally as well as being completed ahead of time. They took a great deal of time to explain in detail what was wrong and what needed to be done. I'm very satisfied.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Top Quality, Professionall Service

02 December 2017

Written by

From

Boston

Brought in a dead MacBook Pro, left with one fully functioning with all my files. Great team to work with. Really know their stuff. Not cheap but worth the price. I was in a jam and would have paid double. Trustworthy.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Resquoo did a great job and the service is a step up

24 November 2017

Written by

From

Lynnfield MA

I am very pleased with the service, the consultants are very knowledgeable. They are very helpful and their service is awesome I will definitely recommend them to my apple-user friends.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Resquoo Staff are extremely knowledgeable and top notch!

06 November 2017

Written by

From

Peabody, MA

I was referred to Resquoo from the Apple Store when I asked about a data recovery service. Within a week of each other, the hard drive on my computer and my phone failed. The employees I dealt with from the beginning to end were professional and outstanding in customer service. They kept me updated regularly and their tedious work was well worth the money to recover my otherwise lost data. I highly recommend Resquoo for any and all your data recovery needs!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Photo/Video
Services performed:
Data Recovery
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent - start to finish

05 November 2017

Written by

From

Boston area

Recovered 99.97& of failed hard drive that contained 50,000+ photos. Good communication throughout process. Friendly and courteous. Highly Recommend.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Recover Hard Drive
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Incredible Service!

25 September 2017

Written by

From

Boston, MA

Unfortunately, my hard drive fell about 6 inches to the ground, but that was all that it took to destroy it. I was in the process of moving old photos into the cloud, so I had no back up. They were so incredibly helpful in explaining the process and completely transparent on what it would take to recover my data. Two days later, they had successfully recovered and given me my photos. I was devastated at the thought of losing that data, so I am very grateful. It was impressive customer service. Thank you!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Resquoo did a great job

06 September 2017

Written by

From

Henniker, NH

It was great to just show up and be taken care of efficiently and efficaciously. The data migration that Apple supposedly tried and failed to perform during 3 days was done in 45 min.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Data migration from HD to MacBookPro
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The folks at resqoo are miracle workers!

25 August 2017

Written by

From

Peabody, MA

We are a commercial printer and had a Mac Pro, our principal prepress production machine, go down last week. Tried everything to resurrect it...or at least salvage some critical files, but nothing worked. It put a big hurt on our production schedule. Needless to say, I didn't sleep for a few days thinking about all that was lost. I finally contacted resquoo and was told told to bring the machine in and they'd run a diagnostic on it while I waited. It was late on Friday afternoon, and within the hour Wilfried told me that not only could he recover most, if not all of my files, but could replace the failing drive and put us back in business. Needless to say I slept like a baby that night. He called me on Sunday afternoon to update me…all it was all good news! Called me again Monday morning to tell me the operation had been a success. I got a full explanation of what had gone wrong, what they had done to fix it, and some great suggestions on some things to do moving forward. I picked up the Mac and was back working before lunch! The worst thing that happened is we needed to re-install a couple of applications. Resquoo salvaged years of imposition templates and data critical to our entire workflow. Convenient location, fast service, and a knowledgeable and friendly staff. Thanks resquoo!

Technologies or solutions implemented:
Desktop/Notebook, Industry Specific
Services performed:
Data recovery and migration
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Asset to have for the Area

22 June 2017

Written by

From

Peabody, MA

I had a problem with an old hard drive that I had been meaning to get fixed, I heard about Resquoo from a friend and I headed over to see what it would take, to my surprise it was a quick turn around and a fair and reasonable price. I was able to get back some old videos that I thought were all but gone. The team at Resquoo was wonderful and personable, I will be going to them for all my data recovery needs!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Data Recovery
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The consultant was very efficient and the problems were solved in two business days

24 July 2017

Written by

From

MA.US

I recommend Resquoo while-heartedly. A most pleasant experience.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The bet data and recovery business I've experienced.

18 August 2017

Written by

From

North Andover, US

A+ service and repair!!!! I couldn't be more happy!!! Definitely recommending to friends and colleagues. Diagnosis of the problem was immediate and services/solutions were provided in a concise manner. The product was returned to me with all expectations met as to the repair and solution. The deadline for repair and return to me was also a nice surprise they called a day early to say it was ready for pickup. Beautiful facility and very competent staff/ownership!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Resquoo is simply amazing.

17 June 2016

Written by

From

boston usa

After a failed software upgrade of my sumsung note3, the phone can not bootup. I am in danger to lose all my precious kids video and family reunion pictures. The tmobile or sumsung technicians tried a few things then give up and recommend me to do a manufacturer reset, which will wipe out all the data. Almost desperate, I came to Resquoo, and they tried things with their professional way then all my pic/video data is recovered, and the phone is functional with all my contacts and messages, and work as good as nothing had happened. Two thumb up for Resquoo. They are truly amazing people.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Photo/Video
Services performed:
Troubleshooting
Customer Size:

Business: >1,000 employees

Industry:

Information Technology

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Worth every penny- they will repair things when others cannot!

08 April 2016

Written by

From

Danvers, MA

Absolutely the best service and skills out there for computer repairs (our company uses Macs). We have had several very technical, complicated computer failures, and the Apple store, even with Apple care on our computers, told us that Wilfried & the Resquoo team was the only capable team of rescuing our data. This has happened on 3 occasions in the past year. We are eternally grateful for the patient, skillful, and professional manner in which we are treated. Thank goodness you are here on the North Shore for us!! Huge thanks for everything. They are worth every penny !!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Integration with current IT, Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I was most pleased with the consultant and the service.

11 August 2015

Written by

From

Manchester, MA

My Mac could not be rebooted and I was referred by the Apple store to rescuoo which was located in a kiosk not far from the store. The problem was quickly diagnosed and explained to me what the procedure would entail and the approximate cost. It all worked out in a timely manner and I couldn't be more pleased with the consultant.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Professional work

08 August 2015

Written by

From

Salem, MA

Resquoo was able to turn around my iMac hardware upgrade in two days. Great service.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

data recovery from defective hard drive on MacBook

28 July 2015

Written by

From

Nashua NH

Resquoo did a great job recovering all my data (email with my folder structure, photos, docs, contacts, etc). And the technician I worked with at the Pheasant Lane Mall kiosk was awesome. Definitely 5 stars

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Data Recovery
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Resquoo rescued me!

24 May 2015

Written by

From

Salem, MA

I'm a recording musician, and I accidentally erased an entire album worth of material that I had been recording for the last 3 years. Thankfully, they were able to recover all the data! I couldn't be more happy with my experience with Resquoo. They were friendly, professional, upfront on cost, and were able to turn around in just a few days. And, they are easily accessible in the North Shore mall. I highly recommend them for all data recovery needs. Thanks, Resquoo!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
data recovery
Services performed:
Troubleshooting
Customer Size:

Home User

Industry:

Entertainment

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

100% Satisfied

22 May 2015

Written by

From

Saugus, MA

I can not thank Requoo enough for saving my computer on not just one occasion, but two! They are quick, responsive, very reasonably priced and I would recommend them 100%

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database
Services performed:
Installation/Set-up/Upgrades, tune-up, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Couldn't be happier!

18 May 2015

Written by

We LOVE this company! My husband and I could not be happier with their service - truly. Our computer crashed back in the fall and we thought we lost over 10,000 pictures. The techs at Resquoo were able to find and restore ALL of our data. Nothing was lost! They also added an external hard drive and placed it on an automatic backup schedule. It has saved us twice since the original crash. They bring new life to our aging iMac, and let me sleep a little easier at night knowing if that screen goes white again, there is help right around the corner. I have the utmost confidence in them.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
data recovery
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant did a fabulous job in record time.

05 April 2015

Written by

From

Gloucester Ma

I have nothing but good things to say about Resquoo. Spread the word! They are experts at data retrieval and computer support. Pleasant, fast and expert - what more could you want?

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, MacBook Pro, Database
Services performed:
Customer Size:

Business: 1-9 employees

Industry:

Real Estate

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Resquoo were there when I needed them

30 March 2015

Written by

From

Boston, MA area

My Outlook data was locked up by a glitch and I could not access my historical files. Within an hour, I was reunited with my files. Very dependable, knowledgable and attentive!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

All problems solved with dispatch

15 March 2015

Written by

From

Marblehead

My laptop had multiple technical problems, unable to backup to G Drive, shut down, was ghosting and freezing. Resquoo backed up all at risk data, delivered my laptop to Apple retail, reloaded and restored backup function with my G Drive, and called me for pickup in fewer than 24 hours. They made a potentially nightmarish situation actually pleasant. Staff email and phone responses were timely. Staff were totally professional, polite and patient. It was a pleasure to deal with Resquoo and I would give them the highest recommendation.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Home User

Industry:

Medical

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great work and communication!

14 March 2015

Written by

From

Peabody, Massachusetts

My MacBook Pro completely locked up and I couldn't even recall the last time I did a back-up. I was skeptical at first about Resquoo as it was a booth in the middle of the mall, but my reservations were quickly alleviated as soon as I spoke with them. There were highly professional and capable. Resquoo was able to identify and solve the problem, explain the problem to me in detail, and save all my work and restore the computer completely. The staff was not only extremely competent, but they aalso able to clarify to me in very explicit terms what the problem was and the resolution plan. They also advised a good plan to avoid restoration problems and reduce costs if future problems occur. They also give a great work guarantee. Additionally, I was very impressed that they kept me apprised of the progress over the course of 48 hours and I was never left having to be the one to call them. The communication on the repairs was excellent! I would highly recommend Resquoo!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Point of Sale
Services performed:
Repair
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Did the un-doable

08 March 2015

Written by

From

Boston, MA

What else can I say? Resquoo bailed me out BIG time. I had purchased a do-it-yourself battery replacement kit for my wife's iPad. Needless to say, my repair effort was a complete disaster that resulted in a dismantled and non-functioning device. Her iPad contained many pictures and videos that had huge sentimental value. I had contacted many iDevice repair shops about my situation and NONE of them were capable of fixing such a dire situation. One day I had mentioned my dilemma at the Apple store and they actually referred me to Resquoo kiosk. After talking with Resquoo, it soon became clear to me that they were extremely eager to stand up to this challenge; I knew I had found the right guys. I had dropped off internal electronic boards (yes, internal iPad parts) to the kiosk. Took a tour of the mall and before I knew it, all of my wife's photos and videos were recovered! I was extremely amazed by the service and friendliness of the staff (especially Wilfried who recovered my data)! I would DEFINITELY recommend Resquoo to ANYONE. Great job guys

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
iPhone/iPad/iPod Touch
Services performed:
Data recovery
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The best "computer related" experience ever!

16 January 2015

Written by

From

Manchester, Massachusetts

I don't know much about computers...but I do know a lot about customer service, integrity and product knowledge. The folks I met at Resquoo, not only analyzed my computer problems but installed a new-larger hard drive, cleaned up both my MacPro and my iMac, eliminated issues with Time Machine, and installed a new front panel on the iMac monitor...all overnight. I could not be happier to have found a company that will take the time to explain how things should work, correct the problems and guarantee their work. Thank You RESQUOO!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

resquoo did a great job saving my data!

02 January 2015

Written by

From

Beverly, MA

When my MacBook's hard drive failed, Apple pointed me to resquoo in order to see if they could retrieve my data - I had a few days before my final exams, so I really needed my notes to study. resquoo was able to diagnose my hard drive and give me pricing on the spot, and even made arrangements to email me the notes I urgently needed as soon as they retrieved them. They even set me up with a Time Machine backup in order to keep my data safe going forward. During the service, they kept me informed with the status of the recovery and kept my worries away. After my computer was completely restored, I curiously inquired pricing with other companies - apparently I got a good deal since other companies were up to multiple times higher. All in all, if I need any form of data recovery in the future, I know where my first stop would be.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Data Recovery, Purchase Recommendations, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5