Company Profile

  • Company name:

    Cranston IT, Inc.

  • Company address:

    3100 E 45th Place
    Cleveland
    OH, 44127

  • Headquarters:

    Pittsburgh, PA

  • Website:

  • Number of consultants:

    1

  • Ratings & Reviews:

    based on 145 reviews

Locations:

Expertise

Solutions

  • Mac

Certifications

  • Apple Certified Associate - Mac Integration Basics 10.10
  • Apple Certified Associate - Mac Integration Basics 10.11
  • Apple Certified Associate - Mac Integration Basics 10.12
  • Apple Certified Associate - Mac Integration Basics 10.13
  • Apple Certified Support Professional 10.10
  • Apple Certified Support Professional 10.11
  • Apple Certified Support Professional 10.12
  • Apple Certified Support Professional 10.13
  • Apple Certified Support Professional 10.14
  • CWNP Certified Wireless Specialist
  • Jamf Product Professional

Ratings & Reviews

Write a review

Displaying the most recent reviews for Cranston IT, Inc.

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

All around excellent service

04 March 2019

Written by

From

West Virginia

Cranston IT does an outstanding job in responding to and correcting whatever issues you may be having with your computer system. Cranston IT gives the same urgency and attention to detail no matter how large or small of a problem you may be having with your system.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Industry Specific, Photo/Video, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Legal

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Consolidating info and programs from 2 old PCs onto iMac

01 March 2019

Written by

From

Pittsburgh, PA USA

This was done with a day's consulting. The technician was on location early, polite, to the point, and had all the right knowledge to tackle the job.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Migrate from PC to Apple
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston IT is EXACTLY what our growing business needed!!!

28 January 2019

Written by

From

Pittsburgh, PA

From day one Cranston set the bar high. They came into our office and learned our specific desires and needs. They then created a custom catered solution and have been an integral part of our continued growth and success. We could not have asked for a better professional fit. Thank you Cranston and team. We appreciate your services greatly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Point of Sale, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Business: 26-499 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Consultant did a great job

15 February 2018

Written by

From

Pittsburgh, PA

Cranston Consulting is a tremendous benefit to the Pittsburgh Community - they are responsive, efficient and know the products inside out Recommend them to any Apple user setting up there own home or business IT infrastructure

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent Service!

22 October 2018

Written by

From

Eastern Ohio

Each time I make a request they seem to get faster with their response. Even the service requests that they do not directly support have been handled seamlessly on our end and I have never felt mistreated.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, Database
Services performed:
Purchase Recommendations
Customer Size:

Business: 1-9 employees

Industry:

Manufacturing

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very efficient service

16 October 2018

Written by

From

Zelienople, PA

The technician was prompt, professional, and the results were effective regarding our computer issue.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The consultant walked me through what I needed to know and explained everything to me in plain English.

16 October 2018

Written by

From

Pittsburgh USA

I have absolutely NO COMPLAINTS with the consultant or Cranston IT.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great service, and consistently patient when we may be a few days behind on payment

15 October 2018

Written by

From

Birmingham, AL

Thanks for delivering consistently great service.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Business: 1-9 employees

Industry:

Medical

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

wonderful to work with

05 July 2018

Written by

We have been working with Cranston for about 3 months and they have been super. very responsive, helpful, and great to work with.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 26-499 employees

Industry:

Other

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Always a great job done.

16 April 2018

Written by

From

Cranberry Township PA

The Tech comes when they say and stays till the job is done. Cranston IT knows how to troubleshoot all problems.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tom and Beth make a great effort to understand and fulfill their customers' needs.

07 March 2018

Written by

From

Pittsburgh, PA

Tom came to the house. Listened carefully. Fixed every issue we had. He was clearly determined to take care of us. And it was not until near the end of his visit that we learned that his mother had passed away that day!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston's responsiveness, service, courtesy, skill-all outstanding

07 March 2018

Written by

From

Pittsburgh, Pennsylvania

Over several years Cranston has provided outstanding, timely and courteous service. Their technicians are extremely knowledgeable. At times I would be in dire difficulty without their support.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5
Expertise
5 5

Everything got remedied quickly.

03 February 2018

Written by

From

Sewickley, PA, USA

Over time, my computer had software issues. I couldn’t download the latest driver for my scanner. Suddenly my printer was listed three different times, each with a different designation. My Adobe PDF creator stopped working. Other things too. I knew I needed a good tune up. The local Apple store recommended Cranston IT. SO glad they did. About 30 minutes after their technician arrived, everything was fixed and he even showed me a few shortcuts to make my life simpler. I will definitely use this firm again if help is needed in the future. They listed to my issues, fixed everything quickly and correctly, and were on their way. Everyone from the initial receptionist to my technician couldn’t have been nicer.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
4 5

Cranston has been easy to work with and done an excellent job.

02 February 2018

Written by

From

Pittsburgh

Having recently moved to a new state, Cranston made it easy to transfer my company IT needs and keep everything running smoothly.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Integration with current IT, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service

18 December 2017

Written by

From

Pittsburgh PA

Cranston IT has consistently helped our company achieve double digit manufacturing and sales increases each of the past five years we have worked together.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Database, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Business: 10-25 employees

Industry:

Manufacturing

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Work accomplished on time and within budget.

09 January 2018

Written by

From

Pittsburgh, PA

The installation and conversion work that needed to be done was accomplished within the time estimates provided and within budget. Considerate, polite technicians

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Integration with current IT
Customer Size:

Home User

Industry:

Real Estate

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Easy to work with and prompt

11 December 2017

Written by

From

Pittsburgh, PA

Called and received service the same day. Fixed issues with our iMAC and explained how to troubleshoot the problem if it occurs again. Would highly recommend Cranston IT to any MAC user.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Manufacturing

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

They are experts and precautionary

07 December 2017

Written by

From

Cleveland, OH

The staff at Cranston IT are experts and precautionary in making recommendations before bad things might happen with your old equipment. We really appreciate their attentiveness and care in handling an extremely vital part of our business - IT. IT is the heart of a video production company and we're proud to have Cranston supporting us.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, Photo/Video, General Office
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Entertainment

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Quick Service

17 October 2017

Written by

From

Pittsburgh

I was having major issues and not sure my computer would hold-up through an upcoming client meeting. I was able to obtain service very quickly and my consultant saved the day! Thank you!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

CranstonIT is a go!

11 October 2017

Written by

CranstonIT is exactly what my firm needed. Mac support with deep expertise on Office 365

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

prompt service, excellent advise

02 February 2017

Written by

From

pittsburgh pa

fast service knowledgeable Able to multi-task Long time client

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Home User

Industry:

Medical

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consult has been of great assistance to me.

11 July 2017

Written by

From

Pittsburgh pa us

This consultant has been timely, informed and highly responsive. I would not hesitate to recommend them to friends, colleagues and you. They are my first go to on almost any problem related operating one of our several computers. I have found the assistance which I have received pleasant, responsive and and generally very effective...

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Customer Size:

Home User

Industry:

Finance/Banking

Work Performed:

More than 12 months ago

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Dean, Patrick and the whole crew are wonderful!

02 May 2017

Written by

From

Pittsburgh

Your help throughout our transition into our new space has been invaluable. Your knowledge, guidance and responsiveness have truly allowed us to get acquainted with our new computers and ensure that we are in good hands. It is most appreciated! Having switched from PCs not long ago we were nervous that it would be a challenge for our office but this has not been the case at all!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
4 5
Expertise
5 5

Over the four years of our business relationship I've had contact with 3 or 4 Cranston consultants.

22 March 2017

Written by

From

Pittsburgh, PA

Every Cranston consultant with whom I've had contact was knowledgeable, patient, competent and ON TIME FOR APPOINTMENTS. They knew how critical and damaging DOWN TIME is to my business -- and they had a nice sense of urgency about getting me back up and running.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I was very pleased with the consultant.

06 March 2017

Written by

From

Pittsburgh

I was happy with the service. They were very understanding and helpful. I highly recommend this service.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great working with this team

05 December 2016

Written by

From

Pittsburgh,PA

.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Point of Sale, General Office
Services performed:
Customer Size:

Business: 26-499 employees

Industry:

Hospitality

Work Performed:

Within the last 6 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Continuing to minimize my workload.

04 December 2016

Written by

From

Pittsburgh, PA

I spent hours learning Filemaker and created an app that met some of our business needs, but I knew the system was capable of much more. When I evaluated the time and effort it would take me to learn additional techniques within Filemaker, I knew the time had come to hire IT help. My relationship with Cranston IT and my assigned consultant has proven invaluable to reducing my data entry time and processing.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, Industry Specific, Database
Services performed:
Build new application
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Tech was ok

08 October 2016

Written by

From

Weirton, WV

Consultant Beth is excellant

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Business: 1-9 employees

Industry:

Education

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
3 5

We are satisfied with this service.

08 October 2016

Written by

From

Pittsburgh, PA

They always respond promptly to my calls for help. They were able to supply us with a very knowledgeable contractor to install wi fi wiring throughout our home. Their remote technician sticks with the problem until he can solve it (which sometimes takes a long time).

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent work over years of service

07 October 2016

Written by

From

Pittsburgh, PA

We have been using Cranston IT for the last 4 years. They are prompt, reliable and complete work accurately. Their efforts have been integral as our longitudinal database has grown in size and complexity.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Database
Services performed:
Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Medical

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

yes, he and his company always do great work and communicate very well!!

14 October 2016

Written by

From

Pittsburgh Pa

i Have been using Cranston IT for about 2 years now and have been extremely happy. I feel they have a fair rate on their charges and you get your monies worth. i will be having them install 4 new macs and up grading one of our older macs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support
Customer Size:

Business: 10-25 employees

Industry:

Manufacturing

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I don't know what I'd do without this consultant

12 October 2016

Written by

From

Pennsylvania, US

We are a small office and we rely on this consultant to advise and guide us through options available to improve our business functions. We also do not have the time or expertise to troubleshoot issues and we are grateful for the immediate response to our cries for help.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Database
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant has been consistently outstanding

08 July 2016

Written by

From

Pittsburgh,PA

We have used CranstonIT for many years both onsite, by wireless connection and by telephone. We could not hope to find a better resource for our servicing needs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office
Services performed:
Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very Satisfied !

14 June 2016

Written by

From

Pittsburgh, PA. - USA

From our company's perspective Cranston IT is professional, reliable, knowledgeable and always there for our high-end computer or business needs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston IT is excellent.

05 May 2016

Written by

From

Jeannette, PA

Cranston IT is very responsive to customers' needs. I didn't realize such a service existed until December 2015, and I'm thrilled to have found them. They took care of all of our problems much faster than I ever thought possible. Computers advance at a very fast pace, so having experts like Cranston IT is critical for our keeping our house maintained and supported. We have an annual service agreement, and I don't think I'd change that in the future.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Education

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Convenient, quick, and knowledgeable

03 May 2016

Written by

From

Pittsburgh, PA

Came to my home to replace the failing hard drive in my iMac and made certain that it worked and was set up properly after the work was done. Polite, knowledgeable, and competent during the phone consultation and appointment scheduling, and during the repair visit.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, replace failing hard drive
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
4 5
Expertise
5 5

Another job, well done, by your Apple Geeks in Action!

03 February 2016

Written by

From

Eastern Ohio, Northern Appalachia

I t was time to replace the old battery in my MacBookPro that I bought back in 2010. I also wanted to replace the hard drive because it was getting old. I had legacy software on this laptop that I needed to continue to use, dating from 2003 & 2004. This model was the last that supported the old PowerPC architecture software. At my request, Cranston installed a 1TB drive & partitioned it so that half would boot into Mac OS 10.6.8, & the other would boot into 10.10.5. I am now one "Happy Camper" with the ability to continue to use my favorite legacy applications for finance & business, and at the same time have the convenience of the newest Mac OS. Thanks for a "Job Well Done by my Friends at Cranston!"

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, not sure how to answer this?
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

As a non-techy senior, I appreciate everyone at Cranston handling my issues as professionally as any of the techs we hired when I was working.

14 January 2016

Written by

From

Pittsburgh, Pennsylvania, USA

I have great respect for Cranston staff, information bulletins, website and onsite assistance. Marshall and Beth have been the two who have been most involved in solving my problems and assisting me with reviewing and choosing Apple products. This has been particularly helpful as Apple has been changing their products so often and so radically with every update or new product. Having to relearn to use my iPhone and MacPro efficiently with each change has become time-consuming, frustrating and expensive.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston is always responsive, knowledgeable and VERY patient.

13 January 2016

Written by

From

McMurray, PA

I use my computer for business every day and Cranston is sensitive to the fact that if my computer is down, I'M OUT OF BUSINESS. I've subscribed to other system consulting & maintenance firms over the past 25 years and none can compete with Cranston for timeliness and overall value. I'm relatively new to using an APPLE, and Cranston helped me install a WINDOWS environment on my system that makes my transition to "all APPLE" much easier.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Identified the MAC and program problems immediately.

05 January 2016

Written by

From

Brackenridge, Pa

Pleasant to work with, solved the problem very quickly. Will use all of the time. They are my studio's go to computer and programming wizs!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Database
Services performed:
Training, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Lifesaving Peace of Mind

03 December 2015

Written by

From

Pittsburgh, PA

Wonderful resource to have on hand for catastrophes and computer advice. Courteous and patient with even the most technologically inept and self-inflicted disaster prone clients. Highly recommend.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Finance/Banking

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I recommend CranstonIT to everyone I know who uses Apple products.

03 December 2015

Written by

From

Pittsburgh, PA

CranstonIT has been our sole IT company for the last 7 years. They are responsive, knowledgable, efficient and effective. Sure, they are expensive, but they are well worth it. Wouldn't use anyone else.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Industry Specific, Database, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The consultant did great work in a timely manner and was friendly and informative.

08 September 2015

Written by

From

Pittsburgh, US

My only complaint would be that at times the consultant was slightly pre-occupied with his cell phone, it made the experience feel slightly unprofessional, otherwise, the overall experience was great.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent results

07 September 2015

Written by

From

Pittsburgh PA

From our first phone call to this company to the end result we were extremely please with the quality of knowledge and service.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very responsive

04 September 2015

Written by

From

WV/PA

I was very pleased with how quick and efficient they were. They took notes of my problem, located the parts, gave me a quote, and set up an appointment in less than 2 hours after I emailed and called them. I don't live in the area where IT is located, but I have a relative that does. I gave them her address and the technician arrived on time. He had some issues with initializing the OS, but he made a call and got it resolved. My iMac is 7 years old and the tech at the Apple Store said they only carry parts for 5 years. I was so glad to find this company that had the parts and delivered good service.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
failed hard drive
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5

Cranston IT is great

04 September 2015

Written by

From

Sewickley PA

We have been with them for many years. Their quick response and outstanding technical expertise is wonderful. Plus, they are nice people. Cranston IT is great!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 6 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very helpful. Understood my problem and made me understand too

10 July 2015

Written by

From

Pittsburgh PA

I was very grateful to have a consultant come to my home and help me to use I-Movie. I am 86 years old. I am not a computer novice and have worked with Windows from the days of the XT. I converted to Apple a year ago against the advice of my children. I am glad I did it, I must admit it has been a year from hell. If I were litigious, I would have sued Apple for how they handled the conversion. My purpose now is to take old family movies which I have had digitized and work with them to incorporate them in our genealogy on Family Tree. Nathan has been a savior, instructing me in the vagaries of I-Movie and it is a comfort to know that there is someone I can contact when the next which for me appears to be insoluble problem arises. Expensive, but well worth it

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Photo/Video
Services performed:
Training, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great job

05 June 2015

Written by

From

Pittsburgh, Pa

Very responsive. Very knowledgeable. Always available. Always helpful

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Home User

Industry:

Medical

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent support / Fast response

04 May 2015

Written by

From

Pittsburgh, PA

Called to inquire about Ipad issues and assistance with transferring data from one nearly exhausted Ipad to a new Ipad 2. Appointment was scheduled quickly when I called, and Marshall came the first day we were available. Marshall made us feel at ease, walked us through everything he was doing to resolve our issues and begin the data transfer (which was quite large). Data was backed up to a Windows computer, and then transfered to the new one without issue. Marshall answered all of our questions about Ipads, Windows, and numerous other tech products and software. His knowledge is extensive, and was greatly appreciated in our time of need. I would highly recommend Marshall and Cranston IT for any tech / IT / support needs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Troubleshooting, Data transfer
Customer Size:

Home User

Industry:

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5

Problems always solved quickly.

06 April 2015

Written by

From

Pittsburgh, PA

As a one man operation who is not too computer literate, I am frequently needing tech support. CRANSTON always responds quickly and effectively and explains the solution

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The best there is

02 April 2015

Written by

From

Pittsburgh, PA

I am often confused about my computer and iPhone and iPod. All of my questions get answered at Cranston IT. I have been with them for years and seriously don't know what I would do without them. The service is timely and efficient. I usually do not have to wait longer than a day and sometimes get an appointment the same day when I call early in the morning. I have referred others to Cranston IT always with good results.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Work!

03 February 2015

Written by

From

Pittsburgh

Cranston IT helped us in a pinch when we were having trouble with our network. They arrived on-time and got to work immediately. They had us up and running again right away! Highly recommend their services.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Networking, Installation/Set-up/Upgrades
Customer Size:

Business: 26-499 employees

Industry:

Hospitality

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
4 5
Expertise
5 5

Marshall knows his computers.

02 February 2015

Written by

From

Pittsburgh PA

Cranston is prompt and attentive to my computer needs and understands the value of getting the work done as soon as possible so I stay up and running. Highly recommend Cranston! They help.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Was a quick and easy fix.

16 January 2015

Written by

From

Pittsburgh pa

Quick response time. Highly recommend

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

They've never disappointed me!

08 January 2015

Written by

From

Pittsburgh, PA USA

This consulting firm has several specialists and I've had occasion to deal with four of them so far. Their service has been both expert and timely.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, Database
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Problem solved

08 January 2015

Written by

From

Pittsburgh,us

Tech figured out my wi fi issues and took care of business. Thank you

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

All issues resolved

08 January 2015

Written by

From

Pittsburgh, PA

We had 3 computers and an iPhone that were unhappy. Cranston arrived and solved the problems and upgraded memory and space to ensure new data, music, files could interact with the new software. I have used Cranston IT and just recommended them to 3 non profits that are equally thrilled with the professional help.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Education

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Expert help from an expert consultant

04 December 2014

Written by

From

Pittsburgh

The technician came out to my location to replace a hard drive in my 2009 era iMac. His repair work was fast, efficient, and thorough. Having always heard positive feedback about CranstonIT, I was happy to have experienced it myself. The work was done faster than it would have been through other channels and came with the best warranty for parts and labor available to me through any channel.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Business: 500-999 employees

Industry:

Education

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
4 5
Expertise
5 5

Excellent service!

06 November 2014

Written by

From

Pittsburgh, PA

We're a small software company, but growing fast, so our IT support needs have increased exponentially over the last year. However, we're not yet at a point where a full-time IT person on staff makes sense. Cranston is absolutely covering the bases - from upgrading our network to providing individual support. VERY responsive!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Information Technology

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
4 5
Expertise
4 5

The go-to Pittsburgh Mac IT company

05 November 2014

Written by

Cranston has always been professional and helped us with various outsourced needs. I would certainly recommend them for anyone in the Pittsburgh area.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, General Office
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Business: 26-499 employees

Industry:

Finance/Banking

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
4 5

Consultant did a great job.

26 August 2014

Written by

From

Pittsburgh, PA

My beloved MacBook Pro was in need of a new hard drive - the sooner, the better. I called Cranston IT and had an appointment the next day. The technician was prompt and professional. About an hour or so after he arrived, my Mac was back in business. I also like that Cranston backs the drive with a three-year warranty.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston IT is one of the best service providers we've worked with

21 August 2014

Written by

From

Pittsburgh, PA

From the initial contact to 3 months as a service provider to our firm they have been extremely responsive and have been able to fix any issue that has come up. They have the write mix of skills and a great customer service approach!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, networks
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston is an excellent Apple Consultant. Quick, Responsive and Expert in solving my connection issues. Also the company reps are personable.

06 August 2014

Written by

From

Pittsburgh

I have used Cranston as my go to connection and issue consultants with my several Apple computers for a number of years and found them a pleasure to deal with. Not only do they have the expertise to resolve them but they are responsive when time matters as it normally does. I would recommend the company to any Apple owners. Also I find their rates are reasonable.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very responsive

11 July 2014

Written by

From

Pittsburgh, PA

Cranston IT responded to my initial inquiry quickly. The technician visited my home within 24 hours. Excellent, Highly recommend.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

The greatest patience and anticipation of long term applications.

04 June 2014

Written by

From

Pittsburgh, PA

Nathan takes a bad question and makes it relive as a better question. He knows how to make you feel good and leave one's fears / illogical stance far behind. Patience is his best virtue. He can add to the software any associated information, too because he has really done this. He has my total belief in his experience and method of explanation. Thanks, Nathan !

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
final cut pro, Photo/Video
Services performed:
Training
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I was pleased with the service.

04 June 2014

Written by

From

Pittsburgh, Penna.

I had a list of items I wanted addressed. The consultant did a great, efficient job.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
mbp 15 retina
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Marshall is the best!

07 May 2014

Written by

From

Moon Twp , PA

Cranston is professional from booking the appointment to closing the invoice. Marshall is our tech and he can solve anything. We there a laundry list at him from Ipads, phones, MAC Books and desktops. Solving anything from networked printers to merging of I-tunes databases. Really incredible service! We have made the company policy to use them exclusively

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Prompt, efficient service for MacBook Pro

06 May 2014

Written by

From

western PA

Prompt, efficient service for my MacBook Pro to upgrade hard drive and lengthen usefulness of 4 year old laptop.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The failing hard drive was replaced

18 April 2014

Written by

From

Export PA

The failing drive was removed and the new larger one installed very quickly and several questions about the Mavericks OS answered satisfactorily.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Extremely responsive and knowledgeable.

05 February 2014

Written by

From

Sewickley, PA

They are an important find for us. Highest recommendation

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Phenomenal!

05 February 2014

Written by

From

McMurray, PA

Phenomenal service, value and responsiveness! Best IT resource we've ever had for our business. We have recommended Cranston IT to several business relationships and they are thrilled as well.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great job!

05 February 2014

Written by

From

Zelineople PA

These folks were easy to reach, called back in a timely manner, arrived ahead of schedule, and fixed my issue the first time. The tech was knowledgeable and very nice.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Professional and Effective

07 January 2014

Written by

From

Pittsburgh, PA

CranstonIT has been our go to consultants for all of our IT needs. Responsive and professional, they always go the extra mile. I regularly recommend them to friends and colleagues.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Another Great Job

06 December 2013

Written by

From

Gibsonia, PA

Cranston IT has helped me a number of times with complex items, from troubleshooting to migration, and have a 100% success track record.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ultrafast, ultraaffordable

05 December 2013

Written by

From

Pittsburgh, PA

When my iMac's hard drive crashed, I took it to a local Apple Store. The genius there recommended Cranston. I called before leaving the area and had someone at my home within hours! While the files on the original hard drive couldn't be saved, the replacement is a definite upgrade and cheaper than it would have been if I had the Apple store do it. It HAD to be faster, as well!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Outstanding service and great value for small business!

05 December 2013

Written by

From

Pittsburgh, PA

I couldn't be happier with Cranston IT as our outside IT consultant. We decided to go all Apple with our new, small business one year ago and it has been a pleasure to work with the great folks at Cranston. I highly recommend them!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The consultant was helpful and patient.

05 December 2013

Written by

From

Sewickley, PA

The consultant answered my questions and fixed the issues.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Good & Quick Service!

05 November 2013

Written by

From

Pittsburgh, PA

Needed a quick hardware fix which Apple Computer could not do, and they referred me to Cranston IT for on-site service. Awesome.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston IT is a wonderful resource

28 October 2013

Written by

From

Thornburg, PA

My 2009 iMac's 1 TB hard drive broke down and Cranston IT was able to replace it the same day that I contacted them with a 2 TB drive. The computer has been working great and even better was the quick communication, super fast response, and excellent replacement services. Really glad that the Apple Store was able to steer me to Cranston IT. While I hope I don't have to contact them soon, I willl not regret contacting them again should the need arise.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Thrilled to have this service!

04 October 2013

Written by

From

Moon Twp, PA

As I was telling my friend about the new MAC Pro that my children had purchased for me, she told me about Cranston IT. I was thrilled to learn of this service as I've never had a MAC before! My call to Cranston IT was met with prompt & friendly service & I cannot imagine dealing with any other IT company. Marshall was very patient with me and so helpful & now all the info from my PC is on my MAC. I have the annual plan & will not hesitate to call whenever I need additional guidance.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This is an effective team operation that drastically cut my trips to the genius bar & calls to Apple Care. Good response to any Apple need.

07 September 2013

Written by

From

Oakmont PA

This is an effective team operation that drastically cut my trips to the genius bar, calls to Apple Care & general level of frustration getting things fixed. They are not in the business of helping w non-Apple software, but have been quite helpful anyway, providing good orientation and specific help, usually in the contest of fixing a hardware issue.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Failed to respond to support requests.

06 September 2013

Written by

From

pittsburgh

Have a small business mixed network which they set-up and also provided support contract. After a year and no support requests modified the support to a open rate pay as you go. Shortly there after, the majority of network user accounts became inaccessible CRM database failed etc. Requested support and quote multiple times (phone calls, emails) after 3 months of promises, finally received phone call that they do not have time to provide support.

No, I would not recommend this consultant to a friend or colleague.
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
1 5
Value of Service
3 5
Expertise
4 5

Quality Service Worth the Price

08 August 2013

Written by

From

Pittsburgh, PA

While the price of the service was more than I expected, the quality of the service was excellent.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Migrate from PC to Apple
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
3 5
Expertise
5 5

Beth, Dean and Marshall are wonderful!

04 August 2013

Written by

From

Pittsburgh, PA

I have been using Cranston for about 3 years and their service is invaluable to me. I am a senior citizen who is clueless as to computer problems. They always respond to my requests promptly and their service is excellent. I love that they can take over my computer remotely or, if needed, come to my home and solve whatever problem I have. They are always patient and don't make me feel like the idiot that I am. I totally feel like I am getting the service I need and am happy to pay for the service they give me. I couldn't be more pleased with Cranston!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

They routinely solve my problems; and that's a good thing.

02 August 2013

Written by

From

Pittsburgh, PA

I have a small consulting business. All Macs, including including a Mac Mini Server. When I have a problem, I have a tendency to try to solve it myself. Which can lead me to hours of on-line help searches, including Apples' on-line communities. But after I've wasted a couple of days on a problem, I will call Cranston, and Beth Anne will schedule a time for Dean to call me. And he will call right on schedule. And he will look into my system. And he will fix it. At some point I will stop wasting my time trying to fix things myself and just call Beth Anne first.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

great personalized service

17 June 2013

Written by

From

Pittsburgh

Simple to deal with! Fast response to my email inquiry and not only did they know what I needed done, they actually came to my office and completed the work in a conference room while I was up in meetings! Amazing service.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great People, Great Service

06 June 2013

Written by

From

Pittsburgh

Cranston has been a valued service provider to our family since 2004, The staff is responsive, knowledgeable and helpful. I highly recommend their products and services.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
4 5
Expertise
5 5

Always makes time for my small biz.

05 June 2013

Written by

From

Pittsburgh, PA

Being one of Cranston ITs smaller clients, we really appreciate how responsive they are when we have small updates to our online services. Cranston built a full web portal for us to manage our clients energy projects, and has saved us $10,000s in costs since we can now manage much of our work remotely in a cloud based environment.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, Database, networks, online services
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Responsive, knowledgeable, patient

05 June 2013

Written by

From

Pittsburgh, PA

Very happy with our relationship with the Cranston IT team. Responsive, knowledgeable, patient.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great service

03 April 2013

Written by

From

Pittsburgh, PA

Cranston did an excellent job, they made my hard drive replacement simple and worry free.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fast and Efficient!

03 April 2013

Written by

From

Pittsburgh PA

I am exceptionally happy with Cranston IT. They are fast to respond and even faster to remedy.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Purchase Recommendations, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Superb support from Cranston!

27 February 2013

Written by

From

Gibsonia, PA

The staff is a cut above from the first telephone call or email. They are well trained, knowledgeable, efficient, prompt and have solved all problems incurred. I am very happy with this company and their employees and have confidence they can address any computer or phone problems.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

First Experience with Cranston IT

25 February 2013

Written by

From

Jumonville - Hopwood, PA

I did a pretty significant review when I was looking for an IT company to service our non-profit. Our experience with an initial consult has been great. They solved a number of initial issues that we had on the spot and then gave us a great guide to follow to deal with some of the other bigger issues. I have great confidence (and I have been a Mac Guy since the very first Mac's were produced) and I am excited about continuing to work with Patrick and his team.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Training, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston IT does a great job.

23 January 2013

Written by

From

Pittsburgh, PA

Cranston IT has assisted us with our ever changing needs.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Industry Specific, ecommerce
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very knowledgeable team

22 January 2013

Written by

From

Pittsburgh, PA

We have been very pleased with CranstonIT's consultant team. Patrick has helped us with both broad and specific transitional issues and his stable of specialists have been key to getting over the hurdle in a number of areas. I wouldn't hesitate to continue to use CranstonIT, because we've always gotten good value from their support.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Couldn't ask for more.

22 January 2013

Written by

From

Pittsburgh, PA

We received a fast, accurate response to our initial email and the same with a follow up phone call to confirm what we needed and to set an appointment. The polite, friendly tech arrived on time with everything he needed to perform repairs and upgrades. He worked quickly and efficiently and we were back online immediately. Really couldn't ask for more.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great, in-home service

21 January 2013

Written by

From

Pittsburgh, PA

I have an iMac, 27" whose hard drive was failing. I have a Mac repair store nearby but knew it would take time plus did not want the hassle of carrying this very large computer to the store. The technician was exactly on time, friendly, and had my hard drive replaced and my back-up running within an hour. I was "back in business" by dinner time. Cannot beat that!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
replaced hard drive
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent performance in all respects.

21 December 2012

Written by

From

Pittsburgh, PA

Cranston IT did an excellent job of handling our office's transition from a Windows-based system to a Mac-based one. Ongoing support has been excellent as well.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service as always.

09 December 2012

Written by

From

Pittsburgh, PA

Cranston IT responded immediately to an email I sent them with some questions. Within the same week, I was able to schedule a consultant visit. With the added memory, our computers were back up to speed within an hour.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great job!

07 December 2012

Written by

From

Pittsburgh, PA

Knowledge was excellent. Appointment scheduled immediately. Highly recommended.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service and a pleasure to work with!

11 November 2012

Written by

I couldn't be more thrilled with Cranston IT...great work and very responsive. A+

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office
Services performed:
Integration with current IT, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

They are always there for you...

03 November 2012

Written by

From

Pittsburgh

I switched to Macs over four years ago. It was a tough transition at first....I was unfamiliar and I had to get work done. The folks at Cranston worked to transfer data and all the while hold my hand during that first two weeks. Since then I have found them to be responsive and their advice has always been spot on.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

My computer is in good hands - they're great!

08 October 2012

Written by

From

North Huntingdon, PA

I have such peace of mind knowing that Cranston IT is just a phone call away when I need computer help. They are quick and professional. I will continue to use their services year after year. They're the best!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent Prompt service

05 October 2012

Written by

From

Sewickley, PA

Cranston IT responded very quickly to my need for a new hard drive for my laptop. Setting up an appointment was simple and I didn't have to wait long to get the appointment. I appreciated that the technician comes to your home or office. The technician arrived on time and was able to install a new harddrive in a short amount of time.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The consultant did an excellent job.

03 October 2012

Written by

From

Carnegie, PA

The consultant was on time, very professional, and proceeded with the installation promptly. He was able to answer the questions I had related to the installation. I would recommend your company to any of my friends.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great Service

03 October 2012

Written by

From

McDonald, PA

I was referred to Cranston IT after taking my iMac to the Apple store and learning that the 22 month old machine had a bad hard drive. It was gonna take 3 plus days for it to be repaired if I left it at the store with only a 1 year warranty.(500GB) The "genius" told me about Cranston IT so I called and made a service call for 4 hours later. Chad showed up on time and installed a new hard drive (1TB) with a 3 year warranty for a few dollars more than what it would have cost if I had left it at the store. He was very knowledgeable and able to have my iMac up and running again a half hour later! I would definitely use and recommend Cranston IT.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

On time

02 October 2012

Written by

From

Pittsburgh

I appreciate their technical expertise but I also really like that they are on time. Their off site support is excellent.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent Work

02 October 2012

Written by

From

Pittsburgh, PA

The consultant was extremely knowledgeable and thorough. We were able to successfully integrate our open directory client preferences with our active directory domain. I give my highest recommendation. Many tips learned in a single visit.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks
Services performed:
Integration with current IT
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Wonderful!!!!

27 September 2012

Written by

From

Pa

I was very pleased with Cranston IT!!! I am kinda far from Pittsburgh, and thought they wouldn't be able to install a new hard drive to my mini. They were able to have it dropped off at a hub location, and repaired it, and I got it back the same day!!! Awesome service!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great!

08 September 2012

Written by

From

Pgh, pa

I was extremely happy with the whole thing. Prompt, great service.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

All consultants are excellent and efficient.

31 August 2012

Written by

From

Pittsburgh, PA

Cranston is a superb company. Their service and attention are as good as it can get. Prompt responses, immediate scheduling, excellent results.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Service Extraordinaire

31 August 2012

Written by

From

Pittsburgh, PA

We receive responses within minutes of contacting the service. The technical support staff that comes to the home is extraordinarily polite, friendly, and savvy. He takes his time explaining things, and thinks ahead to fix things that could potentially go wrong in the future. Our life with technology is now stress free!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Dependable!

27 August 2012

Written by

From

Latrobe, PA

Cranston IT upgraded our Xserve that was no longer under warranty. In addition, they setup IMAP email on their mail servers, a more robust online and offline backup solution for both our MACs and PCs, and a VPN. I have been very pleased with their performance. They have been reliable and dependable under last minute situations, such as losing a hard drive on our RAID. They responded quickly and fixed the situation in a timely manner. I would greatly recommend their services.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston IT caters to my size business.

07 August 2012

Written by

From

McMurray, Pennsylvania

Cranston IT has always returned my phone calls promptly. My small business relies on a small group of outside help. My book keeper, accountants, bankers, and now, Cranston IT.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
4 5
Value of Service
4 5
Expertise
5 5

Great job!

03 August 2012

Written by

From

Pittsburgh, PA

Cranston IT responded quickly and came out and installed a new iMac, downloaded software, and solved an iPad problem all in a short time. They did a great job and I know I have no worries about my Apple products! They were competent and very pleasant and I'm glad I found them.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Internal Hard Drive Replacement on iMac

02 August 2012

Written by

From

Bethel Park PA

The technician arrived on time, replaced my hard drive with a new 2TB and then installed OS10.7 Lion. He made sure that all my external drives and peripherals were in good working order. I then began the restore from my external Time Machine backup drive. Totally painless at an affordable price. I would recommend Cranston IT to anyone.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
4 5

Consultant was timely and completed the task as requested.

02 August 2012

Written by

From

Pittsburgh, PA

Cranston has helped immensely as I create a home office for professional and personal use.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
General Office
Services performed:
Migrate from PC to Apple, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Consultants do a great job and respond promptly.

12 July 2012

Written by

From

Pittsburgh

I was having problems with my Mac desktop hanging frequently. The consultants fixed the problem promptly, remotely, and made suggestions as to ways to avoid this in the future. They are the best. They have updated my computers, fixed various issues, and kept things running smoothly for several years now.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The consultant's input was very valuable.

26 June 2012

Written by

From

Pittsburgh, PA

We were very pleased with the knowledge of our consultant and his ability to recommend and implement the addition of Macs to our Windows network.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Best FileMaker & Apple computer consultant we have deal with in 21 years

13 June 2012

Written by

From

PIttsburgh, PA

Cranston IT manages roughly 40 computers for our company. They do a fantastic job not only managing our IT needs but they have developed our entire database in FileMaker Pro, set up automated backups, disaster recover and a wide variety of Apple needs for our staff. Cranston IT keeps us problem free and we feel fortunate to have them as a part of our team. If you are looking for FileMaker database development, ipad/iphone implementation, and anything Apple computer related do yourself a favor and reach out to Patrick Cranston. It will be the best call you make.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston is great! Convenient and efficient use of my time since they come to my house.

11 June 2012

Written by

I love the convenience of having someone come right to your doorstep to help with all your computer programs! From simply syncing my iPhone to my icalendar to networking our various computers and organizing our equipment, Cranston is great.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellant Service

09 June 2012

Written by

From

Sewickley

Cranston associates has been invaluable to my business. They are always responsive and handle my problem within a very short time.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great service with quick response time.

08 June 2012

Written by

From

Burlington, IA

A lot of in-depth expertise with Apple OS which has proven very helpful in resolving our technical problems.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service!

08 June 2012

Written by

From

Pittsburgh, PA

I am always amazed at how smart the consultants at Cranston are. Yesterday, I had an issue that they helped me solve, and the consultant knew things that just impressed me so much, and made me feel so confident that we selected the right company to help with our IT needs. They are responsive, smart, and have always explained issues in terms that I can understand.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service

08 June 2012

Written by

From

Washington, PA

Swift, efficient, professional, helpful--highly recommended. I will use them again if I need help!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
hard drive replacement
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent Service and very reasonable!

06 June 2012

Written by

From

Pittsburgh

I called and Cranston IT and they came the next day. I got a new hard drive that was upgraded 2 operating systems from my previous hard drive and has a 3 year warranty for a very reasonable price. They were also very helpful on the phone!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

The I-doctor that makes house calls!

16 April 2012

Written by

From

Pittsburgh

Cranston IT, Inc. is the company to call. I had a hard drive fail and needed a new one ASAP. I telephoned, left a message and the company returned my call pronto. They scheduled me for a quick appointment and sent a man out to my home to do the work. The price was reasonable and the warranty Cranston gave me far exceeds Apple's warranty. Everyone at Cranston was polite. The tech knew what he was doing and had my computer up and running in no time. He even started the restore process for me before leaving. I will definitely call them again if I need help with a computer.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent Job

15 March 2012

Written by

From

Pittsburgh

Upgraded the memory on my desktop iMac and my iBook. Nice to have the work done on a house call! Very friendly and professional. They'll be the first I call or recommend for any Mac issues!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
hd memory upgrade
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Thorough, professional and flawless. Did the repairs right the first time.

07 March 2012

Written by

Extremely professional and competent. Would certainly use again.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston is superior.

14 November 2011

Written by

From

Pittsburgh, PA

Cranston immediately responds to my calls for help. I never have to call more than once. Their explanations are clear and concise, and their demeanor is superb.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very experienced with databases in File Maker

03 October 2011

Written by

From

Pittsburgh, Pa.

Took our old File Maker database which got corrupted in Windows 7, and was able to rehabilitate the data and construct a new and improved database based upon the relationships of the earlier database.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Database
Services performed:
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

5 Star Cranston Service

01 October 2011

Written by

From

Gibsonia, PA

I am most pleased with Cranston IT. They are an impressive computer service and were quick to address any issues I presented whether on site or via remote. They are knowledgeable, professional, and efficient. Their monthly newsletter is informative and educational. I appreciate their prompt service and there is nothing beyond their expertise.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Highest possible rating - could not be more happy

29 July 2011

Written by

From

Pittsburgh

I have used Cranston IT for approximately 2 years. I have nothing but the highest possible praise for them. In fact, they are among the very finest service providers I have ever used in any field. They are EXTREMELY prompt and responsive, EXTREMELY thorough, EXTREMELY competent, capable and efficient, and EXTREMELY cost-effective. I run a small law firm. We have 4-5 users on our system. Cranston set up my entire Mac network and keeps it running flawlessly, all for FAR LESS and with much fewer headaches than back in the PC days in my office. VERY HIGHLY RECOMMENDED.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

consultant did a great job.

16 June 2011

Written by

From

Pittsburgh Pa

Quick response, Reliable and very professional. Great support from them.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Database, iPhone/iPad/iPod Touch
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent Response Time and Knowledge of What to Fix!

05 June 2011

Written by

We use Cranston IT for both of our businesses, as they can be reached immediately in person to address even the slightest issues when they occur. They are prompt and courteous and have never yet not known how to quickly fix or update our Mac equipment or software right then and there. This saves A LOT of time and money while trying to keep a smooth business pace. If you are looking for a Mac Consulting company in the greater Pittsburgh area, don't bother with anyone else - call Cranston IT!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant helped me in many ways.

03 June 2011

Written by

From

pittsburth, PA

Consultant helped me to reset the fuse in my mac after an electric storm, fixed my printer twice, helped me find a system 9 printer. He is exceptionally easy to work with, comes to my house the next day or so if I have a problem, helped me with many other problems, too many to write down. I am a cmu professor and he is far better than the expert that I had used before from cmu

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
General Office
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

From Filemaker to Ipad deployment

18 May 2011

Written by

From

Pittsburgh, PA

Cranston IT provides a nice range of services for all things Apple. They have helped us with anything from Filemaker Database development to Ipad deployment. They are also willing to simply provide advice in areas where we attempt to provide our own IT support and are happy to bail us out when we get in too deep.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

We don't get concerned, we call Cranston.

17 May 2011

Written by

From

Waynesburg, PA

Cranston is our IT Dept. and has without question performed far better than any of the other services we have had since getting our first Mac in 1988. They have provided service and response above any of our expectations not just in the basics but also in graphics, database development, and general business applications.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Ongoing IT support, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Extremely Knowledgeable and Reliable

16 May 2011

Written by

From

Pittsburgh, PA

I have worked alongside Cranston in two separate positions - for three years as Genius Administrator at Apple, and in my current position as IT Coordinator in a design consultancy. At Apple, we recommended Cranston's on-site work for our business clients as a complement to the services we provided at the Genius Bar. Cranston provided that missing in-person touch we were not able to provide outside of the store. In my current position, Cranston provides all of our on-site and remote support for our systems and servers. They realize that every business is not one-size-fits-all, and they work with us and our mish-mash of server and system types. Whenever I send a support question, someone always responds VERY quickly, and I have not yet had a support issue that has taken more than 24-hours to resolve. I would recommend Cranston to any business or individual who is seeking a customer-focused consultant with experience and know-how - you will not be disappointed!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Knowledgable, responsive and DEFINITELY Mac-centric!

15 May 2011

Written by

From

Pittsburgh, PA

I have been with Cranston IT now for two years. Patrick has been nothing short of spectacular. He and his team cover EVERYTHING in keeping this Ma family of 5+ Macs+ iPhones and iPads healthy.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

We wouldn't go with any other company.

12 May 2011

Written by

From

Pittsburgh, PA

Cranston IT has given our company a complete successful transformation. Four years ago, they outfitted us with Mac Minis, which we figured out was best for us after discussion, and networked the office. We work with a lot of clients that have outdated PC programs, and they helped find the solution of working remotely on those systems. Since the initial setup, they have been right there to help us with any issues, questions, and advice. In "mayday" situations, they instantaneously come help to get us back up and running. They are also very honest with their advice and questions in regards to Apple products. I feel very comfortable when working with them as they are very personable and never scoff at my silly questions. Cranston IT also continues to progress their knowledge in the field and applies it to where it can help in our office.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fabulous

13 May 2011

Written by

From

Allison Park, PA

I could not function as a self-employed individual without Cranston IT.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Photo/Video, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Purchase Recommendations, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston IT, Inc. saved me!

12 May 2011

Written by

From

Ohio

After 25 years in the other world I bought a MacBook in 2007. I had real issues with the change and would have given the computer away if it hadn't been for Cranston IT. With their help I stayed with it and now love it. Anytine and everytime that I have had a question they have answered it and helped me in short order. It;s just like a convert to anything in that I preach the good word of Mac to the world now, thanks to Cranston IT.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Training, Installation/Set-up/Upgrades, Migrate from PC to Apple, Ongoing IT support
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

superior service

12 May 2011

Written by

From

pittsburgh

Cranston is responsive and knowledgeable. they can even help me via remote access.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Cranston IT has benn one of the best things I've done for my business.

12 May 2011

Written by

From

Pittsburgh, Pa.

We are a Custom kitchen and bath design remodeling firm that does several million dollars a year in volume with 35 employees. I've been working with Cranston IT now for several years. I have them on retainer. They not only wrote my Filemaker based company software but they support my network of over 25 macs. They set up the network and are always at my my disposal when ever I need them. I've not found any problem with my network or my software that they can't solve. Their response time is very short and they take care of emergency situations immediately. Patrick is presently rewriting our web site and doing an great job. When Dean comes to our showroom to solve problems on site he is very attentive and helps all of our people understand what ever they need to know to make the system run smoothly. I have referred several people to to Cranston IT and will continue to do so in the future. S.M.E. President

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, Database, Point of Sale, networks, General Office, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Multi-unit deployment, Troubleshooting, Build new application
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5