Company Profile

  • Company name:

    Systems & Smiles

  • Company address:

    Lower Ground
    4 Mount Street

    London
    W1K 3ND

  • Headquarters:

    London

  • Website:

  • Number of consultants:

    4

  • Ratings & Reviews:

    5.0 based on 26 reviews

  • Company description:

    More than 10 years experience of managing and solving complex IT problems for a wide-range of small businesses with teams of 1-50 people. We have broad experience integrating a variety of systems seamlessly. We focus on delivering around-the-clock technical support and great customer service. On a pay-as-you-go, per project and monthly retained basis. Our guiding principle is to make complicated IT issues seem simple and to deliver advice, help and hands-on support with a minimum of fuss. When it comes to IT… there is always an answer. There is always another way. You just need to look in the right place and have the right people helping you.

Locations:

  • London

Expertise

Solutions

  • Mac
  • Mobility

Certifications

  • Apple Certified Pro - Final Cut Pro 6 - Level One
  • Apple Certified Pro - Final Cut Pro 6 - Level Two
  • Apple Certified Pro Final Cut Pro
  • Apple Certified Support Professional 10.13
  • Apple Certified Support Professional 10.6
  • Apple Certified Trainer - Final Cut Pro 6 - Level One
  • Apple Certified Trainer - Final Cut Pro 6 - Level Two

Ratings & Reviews

Write a review

Displaying the most recent reviews for Systems & Smiles

  • Overall rating

    5.0 5
  • Responsiveness

    5.0 5
  • Value of service

    5.0 5
  • Expertise

    5.0 5

Excellent

30 October 2018

Written by

These guys are legends! Brilliant service, so helpful and went out of their way to solve my problem. I was trying to upgrade my operating system and after three hours online to Apple support my computer failed to turn on at all. Kevin and Ted helped me to get my system up and running again, in a short space of time. They really know their stuff. I will definitely go back to them the next time I have a mac emergency!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

I had a great experience with Systems and Smiles

10 October 2018

Written by

From

Notting Hill

I needed to covert my PDF file to ePub so it could be read by ebooks and iBooks. I went to the Apple Store and they recommended Systems and Smiles. The service was beyond exceptional. Kevin talked me through what I needed to do and sent me a link to an app I could use to edit and convert the file. I now have a great looking iBook!!! Kevin and his team offer an exceptional service. Thank you!!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Education

Work Performed:

Within the last 30 days

Responsiveness
3 5
Value of Service
5
Expertise
5

HDD issues.

23 August 2016

Written by

From

London

Extremely helpful and knowledgeable too! They were happy to take a look at my laptop and pinpoint the problem and offer me plenty of options to fix the issue. The aftercare was brilliant too, they kept in contact to ensure that all was well with my MacBook.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Entertainment

Work Performed:

More than 12 months ago

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

RAM Upgrade & Consultancy

28 July 2016

Written by

From

London

Kevin and the team at Sussed It have been looking after my macbook needs for a long time now. I would whole heartedly recommend him for any software or hardware issues, upgrades or advice. Thank you mate!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Very helpful

13 July 2016

Written by

Our consultant Kevin did a perfect job. He was quick to respond via email and made sure everything was in order prior to his visit so there was no time wasted. He made sure everything was working and running smoothly with our new desktops. I highly reccommend Systems & Smiles!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Systems and Smiles - excellent work

08 June 2016

Written by

From

London, UK

I've been throughly satisfied with the level of support provided by Systems and Smiles. They've helped us to get our IT systems set up and have done it quickly and efficiently, while keeping their time on our work to a minimum, which is a great help for a small start-up such as ourselves.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 30 days

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

Hard Disk Problems

27 March 2016

Written by

From

London W2

Every time I have used Sussed I have been really pleased with the speed of service and the results. These guys really know there stuff having brought a variety of problems to them on both Macs and PC's I would not go anywhere else!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Troubleshooting
Customer Size:

Home User

Industry:

Entertainment

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

This consultant did a brilliant job and solved my problem

19 February 2016

Written by

From

Colchester Essex England

I had a problem with Excel and I spoke to Reuben who was very patient and helpful and he gave me a lot of time and solved my problem

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
mac book pro
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

friendly, attentive and professional service

20 January 2016

Written by

From

London

Highly recommended. Quick to respond and sure to give you all possible options. I was kept updated every time something came up to make sure I got the most suitable solution. To top it off, they are super friendly and a pleasure to work with!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Data recovery, Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

VERY Impressive Service

27 October 2015

Written by

From

London

Super-quick repair of my MacBook Pro, with very personal, knowledgeable and efficient service. Will be my first port of call from now on - Recommended!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Strong personal service - highly recommended

22 September 2015

Written by

From

Old street

I found the team at Systems & Smiles to be very friendly and personal - something which has NOT been my experience in the past when trying to sort out technical support. I received fast advice about how to deal with a Mac which had given up the ghost and was able to ensure my precious data was saved and later recovered. I've also used the team to give me hardware recommendations and help install and set-up both software and hardware. I would very much recommend them.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 12 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

No need to struggle waiting anymore

20 September 2015

Written by

From

London

I've visited the team quite a few times now, what brought me in the first place was the recommendation of the Apple Store team in Selfridges, said if I don't want to wait for the genius appointment I could pay them a visit; what brings me back all the time is how fast and professional they are and the friendly atmosphere as if they see you as a old friend who's in need.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 12 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Ongoing IT help with a smile

11 September 2015

Written by

From

Shoreditch, UK

A friend recommended Kevin and his team to me as my small but growing business needed dedicated on-going IT help and is not big enough (yet) to warrant an in-house IT dept. Systems & Smiles have worked with me on a number of different projects since 2010 including hard drive data recovery, a pretty complex installation of a new server, and migrating years of old emails to a safe cloud archiving solution. The biggest compliment I could pay Kevin is that he is always on the end of a phone and everyone I have dealt with has not only been incredibly helpful but also really friendly. Which in a way I think is just as important! I also like the fact I can go and visit him in person in Central London in a physical location as it puts my mind at rest that I'm dealing with people who know what they're doing.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, General Office
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Ongoing IT support, Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Other

Work Performed:

Within the last 12 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Mac Messiahs!

07 September 2015

Written by

From

Newark on Trent

Fast, friendly, efficient, talk in normal person language and not tech speak, no crazy queues and you can have a coffee while they work. What's not to love? Highly recommend these guys!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support
Customer Size:

Business: 1-9 employees

Industry:

Legal

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Systems & Smiles are great

09 September 2015

Written by

From

London

A few weeks back my Mac laptop stopped working properly the very day I was due to travel on business. To make matters worse, 24 hours later my boss was expecting me to deliver an important presentation to a potential new client. In a panic, I went to the Apple Store on Regent Street but they couldn't help me as there were no free appointments at the Genius Bar for a few days. Not knowing where to turn, they recommended speaking with Systems & Smiles. When I called I was greeted by a friendly voice who immediately calmed me down and invited me to visit the team nearby to Apple. Once there, Reuben solved my problem very quickly. I made my flight with time to spare and my presentation went really well. If you're prepared to pay for speedy support when nobody else can help, I would strongly recommend Systems & Smiles.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Business: 10-25 employees

Industry:

Information Technology

Work Performed:

Responsiveness
5 5
Value of Service
4 5
Expertise
5 5

No request unanswered

08 September 2015

Written by

From

London

I don't have the skills or more importantly the time to work out the IT glitches that plague my home and business life, fortunately Kevin and his team do it all for me! They don't make me feel stupid when I can't remember something I asked them 6 months ago, and they have an answer for a huge range of queries, from formatting, to hardware purchases, to incorporating new client systems onto my appliances.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, Database, General Office, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Integration with current IT, Purchase Recommendations, Ongoing IT support, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
4 5
Value of Service
5 5
Expertise
5 5

Thanks!!

07 September 2015

Written by

From

London, W1

I had an Outlook issue that I couldn’t fix and needed immediate help. When I reached out to the Systems & Smiles team, they responded immediately and scheduled a time to meet that worked with my diary. And by the time I met them, they already researched the Outlook issue I was having, found a solution for it, and were able to fix it right away. My experience was a great one and I highly recommend them.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
General Office
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Great service from IT support I trust!

05 September 2015

Written by

From

London W11

Just the right friendly, personal, competent service to help me administer my own Apple iMac and two MacBook Airs, other Apple devices and home office network. Diverse support from developing backup strategy and helping me implement it, cleaning up systems and identifying how to manage my photo and video library, and updating operating systems. No query too small and attended to with professionalism and duty of care to my data. Having suffered a major data loss due to reckless recommendation and jump to action from another service provider, I appreciate their cautious approach and communication of options and any risks prior to implementing mutually agreed actions. Highly recommended.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Work is ongoing

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

No hassle service

07 September 2015

Written by

From

Nottinghill ,London

Great team, friendly guys. Appointment arranged on a Sunday for Monday morning whereas the Apple Store (5 minutes walk away) could only offer an appointment in 1 week's time. Spent half hour going though a series of of diagnostics on my mac book pro. Did not push for unnecessary expensive diagnostic hardware tests like some other places. Venue is a coffee shop with wifi. Grab a coffee while you wait!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent

31 August 2015

Written by

From

London

I'm not great when it comes to the internal workings of any IT device - A bit like driving a car I know how to drive one but don't ask me about the mechanics of the thing. Systems & Smiles were very efficient and friendly in helping me with my IT problems.

Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Troubleshooting
Customer Size:

Industry:

Work Performed:

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Retrieving files from broken MacBook

31 August 2015

Written by

I am really impressed with the service System & Smiles have given me, my 7 year old Mac book had a whole cup of tea spilt on it & I thought I had lost all my files, however System & Smiles were able to retrieve all the data very quickly and for a very reasonable price. I highly recommend them and will continue to use their service with any future Mac issues!

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service time after time

26 August 2015

Written by

From

London W2

Having seen many IT support companies both in the Civil Service and the Film Industry, I think Systems & Smiles is the first one I would (or rather am) recommending to both individuals and business owners alike. Their knowledge and service of both PC and Mac is excellent. They even helped me out with my phone. Their 'can do' attitude is refreshing, even my IT savvy friend was really impressed. I look forward to bringing more business to them - try them and see for yourself.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, Server storage, networks, Photo/Video, iPhone/iPad/iPod Touch
Services performed:
Training, Migrate from PC to Apple, Ongoing IT support, Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Excellent service... Very patient!

22 August 2015

Written by

From

London

I used Systems & Smiles last year as I needed advice about what hardware and software to buy for my staff to use in the office which is in the City. I received clear and unbiased advice and when the equipment came I used them to install and implement everything from scratch. We also received initial training which meant I was able to upgrade my kit but also feel confident about how to use it. I would definitely recommend this company. Useful they are up to speed with both Macs and PCs too.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook, iPhone/iPad/iPod Touch
Services performed:
Training, Installation/Set-up/Upgrades, Ongoing IT support, Troubleshooting
Customer Size:

Business: 10-25 employees

Industry:

Retail

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Fantastic job

18 August 2015

Written by

From

London

I came across Systems & Smiles when I needed an emergency hard drive replacement in my MacBook Pro. The team recommended I take the opportunity to upgrade to a solid state drive as I would see a big difference in performance. Well, all I can say is that Kevin knows his stuff as my machine is now in a different league. My data was transferred across and downtime was minimal thanks to my Time Machine backup that I have on my portable hard drive. I would recommend Kevin and his team.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Customer Size:

Business: 1-9 employees

Industry:

Retail

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Brilliant service

17 August 2015

Written by

From

London

I had a problem with my Hard drive on my 5 year old Mac; they suggested to upgrade the performance with a replacement SSD hard drive, more RAM and the latest OS X Yosemite software. The Mac is like a rocket ship now, like a new computer! I would highly recommend them for any future Mac problems.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Desktop/Notebook
Services performed:
Installation/Set-up/Upgrades, Troubleshooting
Customer Size:

Home User

Industry:

Other

Work Performed:

Within the last 30 days

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5

Initially unsure about IT support

17 August 2015

Written by

From

London, UK

I don't know very much about computers or tablets or mobile phones. But I do know how to run a business. Unfortunately because of that I don't really have the time to mess around with IT. I use Systems & Smiles on a pay-as-you go model which suits me as I can bring him in for one off projects when it suits me. This year I am refurbishing my offices and replacing all of my old computer and network systems. I will use Systems & Smiles to support me throughout the process. Very pleased.

I would recommend this consultant to a friend or colleague!
Technologies or solutions implemented:
Server storage, networks, iPhone/iPad/iPod Touch
Services performed:
Troubleshooting
Customer Size:

Business: 1-9 employees

Industry:

Entertainment

Work Performed:

Within the last 3 months

Responsiveness
5 5
Value of Service
5 5
Expertise
5 5